Customer reviews from Dyson
Dyson - Refurbished Excellent - V11 Cordless Vacuum with 6 accessories - Nickel/Blue
Average customer rating
4.5
(1,818 Reviews)
Rating breakdown 1,818 reviews
5 Stars
1,323
4 Stars
279
3 Stars
111
2 Stars
36
1 Star
69
88%of customers recommend this product.
(
1,062 out of
1,203)
Customer Reviews for Dyson - Refurbished Excellent - V11 Cordless Vacuum with 6 accessories - Nickel/Blue
Posted by: Sarah
Gender:Female
Verified Purchase:Yes
After a week, the ball on the head of the brush gummed up and now the head won’t touch the floor.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, December 11, 2025
Hi there, thank you for sharing your feedback. We are sorry to hear that the brush head started having issues so quickly, especially with the ball gumming up and preventing the head from making proper contact with the floor. We understand how frustrating that must be, particularly after only a week of use. If you would like us to take a closer look and help you with the best possible resolution, please feel free to contact us through live chat or by phone. Our team will be happy to support you and get this sorted out. Your satisfaction is important to us, and we remain committed to helping you get the most from your cleaning solutions. Thank you again for your input.
Written by a customer while visiting Dyson
Posted by: Just-Me
Gender:Male
Verified Purchase:Yes
The 5 star is for the vacuum. I would rate the holder lower. I am very pleased with the vacuum. It picks up items even in a deep pile shag style carpet and has a long run time with the exception when vacuuming the deep pile carpet. What is disappointing is there are three attachments that came with it but the storage mount only has spaces for two. I know you can buy an additional accessory holder to add, but if you are shipping it with three you should include it. Another area that needs improvement is the wall-mounted base. It's made of plastic and is very flexible. When fully tightened against the wall the top edge flexes pulling away from the wall. It's not much but it did so from initial install and I'm hoping it doesn't get worse over the life span of vacuum.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, December 12, 2025
Hi there, thank you for taking the time to share your experience. We’re so glad the vacuum is performing well, but we’re sorry the storage mount and wall bracket didn’t meet your expectations. Your feedback helps us improve future designs. If you’d like guidance or have any concerns, please reach out via live chat or call our support team—we’re here for you.
Written by a customer while visiting Dyson
Posted by: Rmac
Gender:Female
Verified Purchase:Yes
Bought this to replace an old Dyson. Love how easy it is to handle and store.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, December 10, 2025
Hi there, thank you for sharing your feedback. We’re glad to hear that you find your new Dyson compact, easy to handle, and simple to store, it’s wonderful to know it’s been a convenient replacement for your old model. If you have any further concerns or would like assistance, please reach out to us via live chat or call so we can help you with the best possible resolution. Your satisfaction is important to us, and we remain committed to helping you get the most from your Dyson products. Thank you again for your input.
Written by a customer while visiting Dyson
Posted by: The Gaz
Verified Purchase:Yes
Powerful and easy to use vacuum cleaner. I’ve had a previous stick model for years and have now bought the V11 Extra for a replacement. Even better.
Response from DysonBy Dyson Customer Service, December 10, 2025
Hi there, thank you for sharing your feedback. We’re delighted to hear that the V11 Extra has been such a powerful and easy-to-use replacement for your previous stick model, and that it’s proving to be even better. It’s wonderful to know you’ve trusted Dyson for years and continue to enjoy the performance. If you have any further concerns or would like assistance, please reach out to us via live chat or call so we can help you with the best possible resolution. Your satisfaction is important to us, and we remain committed to helping you get the most from your Dyson products. Thank you again for your input.
Written by a customer while visiting Dyson
Posted by: Wfoil
Gender:Female
Verified Purchase:Yes
Desperately needed a new vacuum that gets pet hair and this is a great one! We are so happy with this purchase!
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, December 10, 2025
Hi there, thank you for sharing your feedback. We’re so glad to hear that the vacuum has been effective at picking up pet fur and that it’s been such a great solution for your household. It’s wonderful to know you’re happy with your purchase. If you have any further concerns or would like assistance, please reach out to us via live chat or call so we can help you with the best possible resolution. Your satisfaction is important to us, and we remain committed to helping you get the most from your Dyson products. Thank you again for your input.
Written by a customer while visiting Dyson
Posted by: Smooth Sailing
Verified Purchase:Yes
Very easy to push! I've had back surgery and this thing glides like it is floating on air. I totally love it, and the suction is impressive rather it is on my wood flooring or carpet. Totally worth the money!
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, December 10, 2025
Hi there, thank you for sharing your feedback. We’re delighted to hear that the vacuum has been easy to push and feels like it’s gliding on air, especially after your back surgery, and that its suction power has impressed you across both wood flooring and carpet. If you have any further concerns or would like assistance, please reach out to us via live chat or call so we can help you with the best possible resolution. Your satisfaction is important to us, and we remain committed to helping you get the most from your cleaning solutions. Thank you again for your input.
Written by a customer while visiting Dyson
Posted by: esmith
Gender:Female
Verified Purchase:Yes
I finally broke down and bought this Dyson a few weeks ago. I have multiple pets so I run the vacuum every day. I was expecting to really love it, but it’s just okay. PROS: The suction and battery time are good. CONS: The motorbar cleaning head is extremely loud, so much so my husband thought it was broken. The cleaning head stops as soon as I go from hard surface to a low nap carpet (area rug) even when on eco (lowest) speed. I’m not a fan of the trigger button, although that is just personal preference. I find it a little awkward to pull the tube from the body to empty the canister. For the money spent, this was an underwhelming purchase…but it gets the job done.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, December 11, 2025
Hi there, thank you for sharing your feedback. We appreciate you taking the time to detail both the pros and cons of your experience, especially since you use your vacuum daily with multiple pets. While it’s great to hear that the suction and battery life are meeting your expectations, we’re sorry that the noise level, cleaning head performance on low‑nap carpet, trigger button preference, and canister‑emptying experience have made the overall purchase feel underwhelming. We’d really like the chance to look into these concerns further and support you however we can, so please feel free to reach out to us via live chat or give us a call for the best possible resolution. Your satisfaction is important to us, and we remain committed to helping you get the most from your cleaning solutions. Thank you again for your input.
Written by a customer while visiting Dyson
Customer Rating
3
Doesn’t work as well as previous Dyson vacuum.Kath
on December 9, 2025
Posted by: Kathy41
Verified Purchase:Yes
It doesn’t vacuum well with the head on carpet. We have to use a small head.
Response from DysonBy Dyson Customer Service, December 11, 2025
Hi there, thank you for sharing your feedback. We’re sorry to hear that your machine isn’t performing as well on carpet as your previous Dyson and that you’re having to rely on the smaller head to get the job done. We appreciate you taking the time to let us know, and we’d really like the opportunity to look into this further for you. Please reach out to us via live chat or give us a call so we can help you with the best possible resolution. Your satisfaction is important to us, and we remain committed to helping you get the most from your cleaning solutions. Thank you again for your input.
Written by a customer while visiting Dyson