Customer reviews from Dyson
Dyson - Refurbished Excellent - V11 Cordless Vacuum with 6 accessories - Nickel/Blue
Average customer rating
4.5
(1,818 Reviews)
Rating breakdown 1,818 reviews
5 Stars
1,323
4 Stars
279
3 Stars
111
2 Stars
36
1 Star
69
88%of customers recommend this product.
(
1,062 out of
1,203)
Customer Reviews for Dyson - Refurbished Excellent - V11 Cordless Vacuum with 6 accessories - Nickel/Blue
Posted by: Art58
Gender:Male
Verified Purchase:Yes
I bought this used it once and now it's Dead. Called the support line told I need a new Body but none in stock. Know I have a dead vacuum hanging on the wall. The unit was only a week old think they just send me a new unit
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, December 13, 2025
Hi there, thank you for sharing your feedback. We’re sorry to hear that your unit stopped working after only one use and that you were advised a new body is needed but currently out of stock, leaving you with a vacuum that cannot be used. We understand how frustrating this must be, especially with such a new purchase, and appreciate you bringing it to our attention. Please reach out to us via live chat or call so we can assist you with the best possible resolution. Your satisfaction is important to us, and we remain committed to helping you get the most from your cleaning solutions. Thank you again for your input.
Written by a customer while visiting Dyson
Posted by: Danielp
Verified Purchase:Yes
I love the suction picks up the cats hair great, but , once open it was cutting my finger on a guide located under the power button, I had to trim it because it would have eventually bugged me, the only other bad thing that im not sure why , but you have to hold the power button all the time, no way to make it stay in , kinda a bad design. My first time ever spending this much money on a vacuum cleaner, I wanted cordless with great suction.
Response from DysonBy Dyson Customer Service, December 12, 2025
Hi there, thank you for sharing your feedback. We’re glad to hear you’re impressed with the suction power and how well it picks up pet hair, but we’re sorry that the design has caused discomfort—both with the sharp guide under the power button and the need to hold the button continuously during use. We understand how frustrating it must be to face these issues, especially when investing in a premium cordless vacuum for the first time. If you still have concerns, please reach out to us via live chat or call so we can assist you with the best possible resolution. Your satisfaction is important to us, and we remain committed to helping you get the most from your Dyson products. Thank you again for your input.
Written by a customer while visiting Dyson
Posted by: JerP
Verified Purchase:Yes
I bought this about a month ago. So far so good. I will update as time goes on.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, December 12, 2025
Thank you for sharing your feedback! We’re glad to hear things are going well with your purchase so far. It’s great that your first month of use has been positive, and we appreciate your willingness to update your experience over time. Your input helps highlight how the product performs in real-world use, not just right out of the box.
Written by a customer while visiting Dyson
Posted by: Bucko
Verified Purchase:Yes
Bought it to replace my old one that was melted by my furnace. This one works fantastic. Vacuumed out dirt in my rug that I didn’t even know was there.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, December 12, 2025
Hello, thank you for sharing your feedback. We are delighted to hear that your new Dyson is performing so well and uncovering hidden dirt from your rug, delivering a deeper clean than expected. It is wonderful to know that it has provided such a strong replacement for your previous vacuum and is meeting your cleaning needs with ease. At Dyson, we strive to engineer machines that combine powerful suction with user-friendly design to ensure exceptional results across your home. Your satisfaction reinforces our mission, and we sincerely appreciate you taking the time to share your experience. Should you have any questions or require support in the future, please do not hesitate to contact our chat or voice support team. We are always happy to assist.
Written by a customer while visiting Dyson
Posted by: Toni
Gender:Female
Verified Purchase:Yes
Bought this last week, I love it! It does wonders on hardwood floors and carpet. I no longer need to cart a larger vacuum up and down stairs. Should have gotten a Dyson when I bought my first stick vacuum. Lesson learned Get a Dyson!
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, December 12, 2025
Hello, thank you for sharing your feedback. We are delighted to hear that your Dyson is performing so well across both hardwood floors and carpet, and that its lightweight design has made cleaning stairs much easier. It is wonderful to know that the convenience and powerful performance have exceeded your expectations and proven to be a valuable upgrade from your previous stick vacuum. At Dyson, we strive to engineer machines that combine advanced technology with user‑friendly design, making everyday cleaning more effective and effortless. Your satisfaction reinforces our mission, and we sincerely appreciate you taking the time to share your experience. Should you have any questions or require support in the future, please do not hesitate to contact our chat or voice support team. We are always happy to assist.
Written by a customer while visiting Dyson
Posted by: Candice
Verified Purchase:Yes
I’ve had my Dyson go about a week and a half, so far I love it. It works great in my hard wood floor and works so much better on my throw rugs and the carpet in my kids rooms than I expected it to. I might actually through out my old vaccines I saved for the carpeted bedrooms. The only thing I wish it had was like a double click feature or something that let it stay on without having to hold in the button. Bc if I am vacuuming the whole house my hand starts to hurt
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, December 12, 2025
Hello, thank you for sharing your feedback. We are delighted to hear that your Dyson has been performing exceptionally well on your hardwood floors, throw rugs, and carpeted rooms, exceeding your expectations and making cleaning more effective throughout your home. This reflects our commitment to engineering machines that deliver powerful suction and versatile performance across multiple surfaces. We also appreciate your thoughtful suggestion regarding a continuous power feature, as feedback like yours helps us better understand how we can enhance convenience and comfort for our customers. At Dyson, we strive to combine advanced technology with user-friendly design, and your experience reinforces our mission. Should you have any questions or require support in the future, please do not hesitate to contact our chat or voice support team. We are always happy to assist.
Written by a customer while visiting Dyson
Posted by: Stevo
Verified Purchase:Yes
Very happy with this purchase. Cleans great and easy to use.
Response from DysonBy Dyson Customer Service, December 12, 2025
Hello, thank you for sharing your feedback. We are pleased to hear that your new Dyson is delivering excellent cleaning performance while being easy to use. This combination of powerful suction and user-friendly design reflects our commitment to engineering machines that make everyday cleaning both effective and effortless. At Dyson, we strive to provide innovative solutions that simplify household tasks without compromising on quality or reliability. Your satisfaction reinforces our mission, and we sincerely appreciate you taking the time to share your experience. Should you have any questions or require support in the future, please do not hesitate to contact our chat or voice support team. We are always happy to assist.
Written by a customer while visiting Dyson
Customer Rating
4
Don’t buy they will spam your inbox for a review
on December 11, 2025
Posted by: StopEMAILINGme
Gender:Male
Verified Purchase:Yes
Don’t buy this because they will email you 400 times to leave a review.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, December 12, 2025
Hi there, we completely understand how annoying repeated emails can be, and we apologize for the inconvenience. Thank you for sharing this with us—its important feedback. If you’d like us to assist with your communication settings or anything else, please connect with our support team via chat or phone.
Written by a customer while visiting Dyson