Customer reviews from Dyson
Dyson - Refurbished Excellent - V11 Cordless Vacuum with 6 accessories - Nickel/Blue
Average customer rating
4.5 out of 5
4.5
(1,818 Reviews)
Open Ratings Snapshot
Rating breakdown 1,818 reviews
5 Stars
1,323
4 Stars
279
3 Stars
111
2 Stars
36
1 Star
69
88%of customers recommend this product. 
(
1,062 out of 1,203
)
Best Buy Privacy Policy
Customer Reviews for Dyson - Refurbished Excellent - V11 Cordless Vacuum with 6 accessories - Nickel/Blue
Customer Rating
5 out of 5
5
Took So Long to Purchase
on June 24, 2026
Posted by: KarenG
Gender:Female
Verified Purchase:Yes
It took me about 10 years to finally purchase a Dyson product. Not just the Dyson V11 Extra but a fan as well. I am so impressed with the quality of the suction. It literally pulls every lint piece and dirt from the rug and wood floor. The maneuverability is impressive, able to turn and swivel under and around furniture. I really like the tools that come with the vacuum. I have two cats so the hair screw too does exactly what it is supposed to do, pick up every cat hair. If you Can, I highly recommend you get a V11 Extra or any Dyson vacuum today!
I would recommend this to a friend!
Response from DysonBy Dyson Customer ServiceJune 24, 2026
It is wonderful to hear that your 10-year wait paid off and that both your Dyson V11 Extra and fan are exceeding expectations. Managing pet hair with two cats is no easy task, so it is fantastic that the hair screw tool and powerful suction are making your cleaning routine so much smoother. Welcome to the Dyson family, and thank you for sharing your high recommendation.
Written by a customer while visiting Dyson
Customer Rating
5 out of 5
5
RAW power!!!👍👍👍😎
on June 24, 2026
Posted by: Mister clean
Gender:Male
Verified Purchase:Yes
All the above are awesome! Best vacuum on the market! Period!
I would recommend this to a friend!
User submitted photo
User submitted photo
User submitted photo
User submitted photo
Response from DysonBy Dyson Customer ServiceJune 29, 2026
We are thrilled to hear your fantastic feedback, and sincerely thank you for your valuable input! We are glad to know you are experiencing that raw power, and we assure you we remain fully committed to keeping your machines performing at their absolute best.
Written by a customer while visiting Dyson
Customer Rating
5 out of 5
5
Great for pets
on June 22, 2026
Posted by: JH58
Verified Purchase:Yes
I love it. I have a Pomeranian that sheds a lot. This vacuum has strong suction and gets the hair up like a charm, even on carpet.
Response from DysonBy Dyson Customer ServiceJune 22, 2026
Thank you for your wonderful review! We're delighted to hear how well your Dyson vacuum tackles Pomeranian hair, even on carpet. Strong suction and reliable pet hair removal are exactly what we aim for, so your feedback is inspiring. Thanks for sharing your experience with us and for trusting Dyson to help keep your home clean and comfortable.
Written by a customer while visiting Dyson
Customer Rating
5 out of 5
5
Great machine
on June 22, 2026
Posted by: Nxtcase
Gender:Female
Verified Purchase:Yes
An absolutely wonderful piece f equipment. We live in a 3 story home and bought this just for the first floor. We have other units on level 2 and 3. This battery powered system works SO WELL WE USE IT FOR ALL 3 FLOORS. IT IS VERY EFFICIENT EASY TO HANDLE AND being able to seperate it to a single unit to do the stairs is wonderful. The cat hair vacuumed tool made our carpets look brand new.
I would recommend this to a friend!
Response from DysonBy Dyson Customer ServiceJune 24, 2026
Thank you so much for sharing your feedback! We're thrilled to hear that your Dyson machine is making a difference across all three floors of your home. It’s great to know that the versatility and efficiency, especially for tackling stairs and pet hair, have exceeded your expectations. Your experience inspires us to keep delivering intuitive, reliable solutions. If you ever need support or tips, we’re always here to help. Thanks again for choosing Dyson!
Written by a customer while visiting Dyson
Customer Rating
5 out of 5
5
Return Customer
on June 22, 2026
Posted by: KAM1
Gender:Female
Verified Purchase:Yes
2nd Dyson machine we have own this one has longer run time and better suction.
I would recommend this to a friend!
Response from DysonBy Dyson Customer ServiceJune 22, 2026
Thank you so much for sharing your feedback. We are absolutely thrilled to hear that your second Dyson machine is delivering an even longer runtime and better suction for your home. Your incredible loyalty means everything to us.
Written by a customer while visiting Dyson
Customer Rating
5 out of 5
5
suction is great
on June 22, 2026
Posted by: oscar
Verified Purchase:Yes
we have had a dyson v 11 for quite a few years now finally died so we bought another and with more attachments like it a little more. still does a excellent job
Response from DysonBy Dyson Customer ServiceJune 24, 2026
Thank you for your incredible loyalty over the years! We are thrilled your new machine is living up to your trusted V11, especially with those extra attachments and excellent suction. Happy cleaning!
Written by a customer while visiting Dyson
Customer Rating
5 out of 5
5
The best
on June 20, 2026
Posted by: Grandpa
Gender:Male
Verified Purchase:Yes
This is my second Dyson. Best cordless vacuum cleaner made.
I would recommend this to a friend!
Response from DysonBy Dyson Customer ServiceJune 21, 2026
Thank you so much for your loyal support! We are thrilled to hear this is your second Dyson and that you consider it the best cordless vacuum cleaner made. Your valuable input means a lot to us, and we assure you that we remain committed to maintaining the high performance and quality you trust.
Written by a customer while visiting Dyson
Customer Rating
5 out of 5
5
Excellent product.
on June 20, 2026
Posted by: Slyfox51
Gender:Male
Verified Purchase:Yes
Great piece of equipment, Will definitely recommend this product to my friends.
I would recommend this to a friend!
Response from DysonBy Dyson Customer ServiceJune 20, 2026
We love hearing that you are so impressed with your new equipment and truly appreciate the recommendations to your friends. Thank you for sharing the Dyson love, and we are thrilled to have you in the family.
Written by a customer while visiting Dyson
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