Customer reviews from Dyson
Dyson - Refurbished Excellent - V11 Cordless Vacuum with 6 accessories - Nickel/Blue
Average customer rating
4.5
(1,818 Reviews)
Rating breakdown 1,818 reviews
5 Stars
1,323
4 Stars
279
3 Stars
111
2 Stars
36
1 Star
69
88%of customers recommend this product.
(
1,062 out of
1,203)
Customer Reviews for Dyson - Refurbished Excellent - V11 Cordless Vacuum with 6 accessories - Nickel/Blue
Posted by: Kfoote628
Verified Purchase:Yes
Love this vacuum! It's so lightweight, powerful but then doesn't suck up rugs the same way that my other vacuums do (which still blows my mind a bit in the best way). Charge lasts quite awhile. Easy to maneuver on stairs. The only minor complaint is sometimes is the receptacle is a bit small and the dust gets stuck emptying it but overall, I love it so much!
Response from DysonBy Dyson Customer Service, December 15, 2025
Hi there, thank you for this wonderful feedback. We love knowing that the vacuum feels lightweight and easy to use, especially on stairs and rugs. We hear you on the receptacle size and truly appreciate you sharing that detail. Furthermore, we are glad to hear you are enjoying the machine overall.
Written by a customer while visiting Dyson
Posted by: Shaunv
Gender:Female
Verified Purchase:Yes
I just got this model and I love it!! The suction is powerful and it makes me feel like I’m actually cleaning!!!
Highly recommended!!
Thanks Dyson
Highly recommended!!
Thanks Dyson
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, December 15, 2025
Thank you so much for sharing your positive feedback with us. We’re delighted to hear that you’re loving your new Dyson model and that the powerful suction is giving you the confidence of a truly deep clean. It’s wonderful to know the machine is meeting your expectations and making your cleaning experience more satisfying. Your feedback means a great deal to us, as it helps us continue to deliver products that make a real difference. We sincerely appreciate your input and thank you for being a valued Dyson customer.
Written by a customer while visiting Dyson
Posted by: Vacuum
Gender:Male
Verified Purchase:Yes
This was a Christmas gift for my daughter. I don't have any personal experience
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, December 15, 2025
Thank you so much for sharing your feedback with us. We truly appreciate you taking the time to let us know. Your input means a great deal to us, as it helps us understand what’s working well and continue delivering the best possible experience. We value your support and thank you again for being a Dyson customer. If you would like any further assistance or wish to discuss this matter in more detail, we kindly request you to connect with us via live chat or call, where our team will be happy to support you.
Written by a customer while visiting Dyson
Posted by: Racer
Verified Purchase:Yes
For a short time of owning and using, this vacuum is meeting expectations. The only drawback I have noticed is that this model does not have a light.
Response from DysonBy Dyson Customer Service, December 15, 2025
Thank you for sharing your feedback with us. We’re pleased to hear that your vacuum has been meeting expectations so far, though we regret to learn that the absence of a light on this model has been a drawback for you. We completely understand how this feature could enhance your experience, and we truly appreciate you bringing this to our attention. Please be assured that your feedback has been noted, as it helps us improve our products and services. If you would like any further assistance or wish to discuss this matter in more detail, we kindly request you to connect with us via live chat or call, where our team will be happy to support you.
Written by a customer while visiting Dyson
Posted by: LeighLeigh
Verified Purchase:Yes
This is my third Dyson. We have three wonderful dogs. The Dyson is incredible.
Response from DysonBy Dyson Customer Service, December 13, 2025
Hi there, we’re thrilled to hear your Dyson is making a difference for you and your pups! Thank you for trusting us again and again. If you ever have questions or need assistance, don’t hesitate to contact us through live chat or by phone.
Written by a customer while visiting Dyson
Posted by: Jules
Gender:Female
Verified Purchase:Yes
I've had my Dyson now for a couple of weeks and I am loving it. It has made life a lot simpler. The runtime and the suction are awesome. I recommend this vacuum for Anyone, but especially those who should not be lugging around a heavy vacuum. After I turned 60, this vacuum has been incredible in the sense of not having to try to maneuver a heavier vacuum.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, December 13, 2025
Hi there, we’re delighted to hear that your Dyson is making a big difference for you! It’s wonderful to know the suction and runtime are meeting your expectations and that the lighter design is making cleaning more comfortable. Thank you for recommending us—it truly means the world. If you ever need assistance or advice, our team is just a live chat or phone call away.
Written by a customer while visiting Dyson
Posted by: Jack23
Verified Purchase:Yes
So far the vacuum works well. We haven’t had a chance to try the different attachments. It has difficulty picking up things like spelt cereal but, eventually it gets it up. It’s easy to use and has good battery life. I think it is very expensive so I’m hoping it will last for many years.
Response from DysonBy Dyson Customer Service, December 13, 2025
Hello, thank you for sharing your experience. We’re pleased to hear that your Dyson vacuum is working well, providing ease of use and reliable battery life. It’s also great to know that, even with more challenging debris like spelt cereal, the machine is able to get the job done. We understand your concern regarding the cost and truly appreciate the investment you’ve made. At Dyson, our goal is to engineer machines that combine powerful performance with durability, so they deliver value over many years of use. Your feedback reinforces the importance of both performance and longevity, and we sincerely appreciate you taking the time to share it. Should you have any questions or need support in the future, our chat and voice teams are always available to assist.
Written by a customer while visiting Dyson
Posted by: Eli1
Gender:Male
Verified Purchase:Yes
Excellent product. Powerful on hardwood floors and carpets. Just has difficulty picking up larger clumps of debris off hardwood floors.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, December 14, 2025
Hi there, thank you for sharing your experience! We’re thrilled to hear the vacuum performs powerfully on both hardwood floors and carpets. We appreciate your feedback about picking up larger debris—it’s helpful for us to know. If you’d like tips to improve performance or have any questions, please reach out via live chat or give us a call. We’re always happy to help!
Written by a customer while visiting Dyson