Customer reviews from Dyson
Dyson - Refurbished Excellent - V11 Cordless Vacuum with 6 accessories - Nickel/Blue
Average customer rating
4.5
(1,818 Reviews)
Rating breakdown 1,818 reviews
5 Stars
1,323
4 Stars
279
3 Stars
111
2 Stars
36
1 Star
69
88%of customers recommend this product.
(
1,062 out of
1,203)
Customer Reviews for Dyson - Refurbished Excellent - V11 Cordless Vacuum with 6 accessories - Nickel/Blue
Posted by: Susan72
Verified Purchase:Yes
Powerful suction, but the trigger-only design causes significant hand fatigue and makes long cleaning sessions uncomfortable.
Response from DysonBy Dyson Customer Service, December 21, 2025
Thank you for your feedback and are glad to hear that you’re impressed with the powerful suction of your Dyson. At the same time, we understand your concern about the trigger-only design and the discomfort it may cause during longer cleaning sessions. We are glad to hear this, and sincerely thank you for your input, as it helps us continue improving our products. If you face any performance issues, please don’t hesitate to reach out to us via live chat or call, where our dedicated agents will be glad to assist you further.
Written by a customer while visiting Dyson
Posted by: Satisfied to pay less
Verified Purchase:Yes
Works better than the old Dyson. Wouldn't pay the regular price, but was able to get it at a discount. Well worth the discounted price. Let's be real, plastic isn't expensive, your paying for the name. Sad but true.
Response from DysonBy Dyson Customer Service, December 20, 2025
Thank you for sharing your feedback. We are glad to hear that your new Dyson is performing better than your previous machine and that you were able to take advantage of a discount, making it a worthwhile purchase for you. We understand your perspective regarding pricing and materials, and we appreciate you bringing this to our attention. At Dyson, our focus is on engineering innovation, performance, and reliability, and we remain committed to delivering value that goes beyond the materials used. Your satisfaction matters to us, and we are grateful for your honest input. Should you have any questions or require support in the future, please do not hesitate to contact our chat or voice support team. Thank you again for choosing Dyson.
Written by a customer while visiting Dyson
Posted by: Mzer
Gender:Female
Verified Purchase:Yes
LOVING IT! Great SUCTION, gets more up than I knew that was there. The battery last a great amount of time, much better than the last very similar one we had. I do wish it had a light on it which really shows you what you've missed. Could be next version! :)
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, December 20, 2025
Hi there, thank you for sharing your enthusiastic review! We’re thrilled to hear you’re loving the great suction power and that it’s picking up more than expected. It’s wonderful to know the battery life is lasting much longer compared to your previous model. We appreciate your suggestion about adding a light to help spot missed debris—feedback like yours is invaluable in shaping future designs. We’re delighted your Dyson is making such a positive difference in your cleaning routine!
Written by a customer while visiting Dyson
Posted by: Lightblue
Gender:Female
Verified Purchase:Yes
My new Dyson is definitely stronger than my old one. The only complaint that I have is that the base is much heavier than the old one.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, December 20, 2025
Thank you so much for sharing your feedback. We truly appreciate it! We’re delighted to hear that your new Dyson is performing stronger than your old one, and we value your observation regarding the heavier base. It’s great to know the machine is meeting your expectations overall, and we’re glad to hear the same. Thank you for your input, as it helps us continue improving. If you face any performance issues, please do connect with us via live chat or give us a call; our agents will be happy to assist you further.
Written by a customer while visiting Dyson
Posted by: Pricks
Gender:Female
Verified Purchase:Yes
Love everything about the vacuum. Can clean the whole house with one charge.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, December 20, 2025
Hello there, we’re so pleased to hear that your Dyson vacuum is delivering such strong performance and that a single charge is enough to clean your entire home. That’s exactly the kind of efficiency and convenience we strive for, and we truly appreciate you sharing your positive experience with us. Thank you for being part of the Dyson community!
Written by a customer while visiting Dyson
Posted by: Sanibel
Verified Purchase:Yes
A great improvement over my old V7. Suction and battery life are better. Only minor complaint is weight in hand while using. It is more than my previous Dyson
Response from DysonBy Dyson Customer Service, December 20, 2025
Hello Sanibel, we’re glad to hear your new Dyson is delivering stronger suction and improved battery life compared to your V7. We do understand your point about the weight in hand, it’s feedback like this that helps us continue refining our designs. Thank you for sharing your experience with us, and we appreciate you being part of the Dyson community.
Written by a customer while visiting Dyson
Posted by: Myoho
Gender:Male
Verified Purchase:Yes
Best vacuum in the universe! Sucks up lots of dirt you can’t even see. Unbelievable
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, December 20, 2025
Thank you so much for your enthusiastic feedback. We truly appreciate it! We’re thrilled to hear that you find the vacuum’s performance exceptional and that it’s able to pick up even the dirt you can’t see. It’s wonderful to know the technology is making such a noticeable difference for you, and we’re glad to hear the same. Your input means a lot to us, and we thank you for sharing your experience.
Written by a customer while visiting Dyson
Posted by: Arlo
Verified Purchase:Yes
For the few times I have used my new vacuum, I am very pleased!
Response from DysonBy Dyson Customer Service, December 19, 2025
Thank you so much for sharing your wonderful feedback. We truly appreciate hearing about your experience. We’re delighted to know that you’re pleased with the performance of your new vacuum, and it’s great to hear that it has been a reliable pick-up for you. Furthermore, we completely understand how reassuring it feels when a product meets your expectations, and we’re glad it has done so. Please be assured that if you ever face any performance issues, you can reach out to us via live chat or call, and our agents will be more than happy to assist you further.
Written by a customer while visiting Dyson