Customer reviews from Dyson
Dyson - Refurbished Excellent - V11 Cordless Vacuum with 6 accessories - Nickel/Blue
Average customer rating
4.5
(1,818 Reviews)
Rating breakdown 1,818 reviews
5 Stars
1,323
4 Stars
279
3 Stars
111
2 Stars
36
1 Star
69
88%of customers recommend this product.
(
1,062 out of
1,203)
Customer Reviews for Dyson - Refurbished Excellent - V11 Cordless Vacuum with 6 accessories - Nickel/Blue
Customer Rating
3
Don’t buy if you have arthritis in your hands…
on December 30, 2025
Posted by: Mousey61
Verified Purchase:Yes
It’s awesome - really sucks up a lot of stuff - filled the container in a single room that I’d recently vacuumed. Why the 3 stars instead of 5? Because you have to hold down the “trigger” the entire time, which is extremely difficult for someone w arthritis!! So I can only use it for a few minutes at a time before my hand hurts too much to continue.
Response from DysonBy Dyson Customer Service, January 4, 2026
Hi, thank you for sharing your feedback with us. We truly appreciate you taking the time to let us know about your experience. We’re delighted to hear that your Dyson is performing well and picking up so much dust, but we sincerely apologize for the difficulty you’ve encountered with the trigger, especially given the challenges arthritis can bring. We completely understand how this impacts your use and empathize with your situation. Please be assured that if you ever face any performance issues, our team would be happy to assist you further. You can reach us via live chat at http://ms.spr.ly/6422t0nQa or by calling 866-693-9766. The team would love to help you with the resolution.
Written by a customer while visiting Dyson
Posted by: Blueyes010204
Verified Purchase:Yes
I have been using it for about a month or more, works fantastic and is very easy to ckean
Response from DysonBy Dyson Customer Service, December 31, 2025
Hello there, thank you so much for sharing your experience! We’re delighted to hear that your machine has been working fantastically for you and that you find it easy to clean. Your satisfaction means a lot to us.
Written by a customer while visiting Dyson
Posted by: Salvo
Gender:Male
Verified Purchase:Yes
Whoever engineered this product, understands the "art of vacumming". The machine is light,, easy to maneuver into small areas. There seems to be an attachment for every need I've had so far. We first received a machine as a gift for our hourse in Arizona. We loved it so much, we had to buy one for our house in New Jersey too!!
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, December 31, 2025
Hi, thank you so much for sharing your wonderful feedback with us, and we truly appreciate hearing about your experience. We’re delighted to know that your Dyson has been such a great fit for your home. It’s always encouraging to hear that our engineering has made a positive difference, and we’re glad the machine’s performance has lived up to your expectations. Thank you again for your input, and please be assured that we’ll continue striving to deliver products that make your everyday cleaning easier and more effective.
Written by a customer while visiting Dyson
Posted by: Bentley
Verified Purchase:Yes
The battery keeps falling when I am trying to vacuum my carpets.
Had the V8, V10, and now we have the V11. I never had a problem with any of the other ones.
Response from DysonBy Dyson Customer Service, December 30, 2025
Thank you for sharing your feedback with us. We truly appreciate the details you’ve provided. We’re sorry to hear about the battery issue you’re experiencing with your V11, and we completely understand how upsetting this must be, especially since you haven’t faced similar problems with your previous Dyson machines. Please rest assured, we’re here to help and want to make sure your machine performs at its best. If you encounter any performance issues, we kindly ask that you contact us via live chat or call, where our dedicated agents will be happy to assist you further and provide the right support.
Written by a customer while visiting Dyson
Posted by: NV Run
Gender:Female
Verified Purchase:Yes
It is a little heavier than expect, but I really like it a lot. The suction is great and tools are awesome. highly recommend.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, December 30, 2025
Thank you very much for sharing your experience with us. We are delighted to know that you enjoy the strong suction and the useful tools, and we sincerely appreciate your thoughtful comment about the weight. We are taking this as valuable feedback and will continue to work on refining our products with your input in mind. Your satisfaction is very important to us, and we remain committed to helping you get the most from your styling tools. Knowing that you recommend them means a great deal to us, and we truly value your support and trust.
Written by a customer while visiting Dyson
Posted by: Shan
Verified Purchase:Yes
I purchased this last month and I love it !! I would highly recommend this!
Response from DysonBy Dyson Customer Service, December 28, 2025
Thank you so much for sharing your positive feedback with us. We truly appreciate it! We’re delighted to hear that you’re enjoying your purchase and that it has met your expectations. It’s always wonderful to know our products are making a difference, and your recommendation means a lot to us. We’re glad to hear this, and thank you sincerely for your input.
Written by a customer while visiting Dyson
Posted by: white1c0
Gender:Female
Verified Purchase:Yes
LOVE IT! I loved my earlier version too but it was close to 8 years old. Time for a new one for sure!
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, December 28, 2025
Hi, thank you so much for reaching out to Dyson. We truly appreciate your wonderful feedback, and we’re so glad to hear that you’re enjoying your new Dyson product just as much as you loved your earlier version. It’s great to know that it has been a reliable companion for so many years, and we’re delighted you chose to upgrade. Thank you for sharing your input with us, it means a lot, and we’re committed to continuing to provide you with the best experience possible.
Written by a customer while visiting Dyson
Posted by: Cathy
Verified Purchase:Yes
I have an older Dyson cordless vacuum that I always enjoyed, but started having battery problems, so I bought another brand of cordless vacuum and although it does a good job on my wood floors it does not pick up the cat hair. I decided to purchase this stronger newer Dyson and it works great. Gets all the cat hair and then some, I’m very pleased.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, December 27, 2025
Your story captures exactly what we hope for when someone chooses Dyson. We understand how frustrating battery issues can be, and we’re glad you gave us another chance with a newer model. Knowing that it’s not only keeping up with your wood floors but also tackling cat hair so thoroughly is fantastic. We’re thrilled you’re pleased, and we’ll continue working hard to deliver machines that make life at home simpler and cleaner.
Written by a customer while visiting Dyson