Customer reviews from Dyson
Dyson - Refurbished Excellent - V11 Cordless Vacuum with 6 accessories - Nickel/Blue
Average customer rating
4.5
(1,818 Reviews)
Rating breakdown 1,818 reviews
5 Stars
1,323
4 Stars
279
3 Stars
111
2 Stars
36
1 Star
69
88%of customers recommend this product.
(
1,062 out of
1,203)
Customer Reviews for Dyson - Refurbished Excellent - V11 Cordless Vacuum with 6 accessories - Nickel/Blue
Posted by: Hope 68
Verified Purchase:Yes
Purchased this 2 weeks ago and assembled it and installed the charger to the wall and the 2nd time attaching it to the wall the part that attached to the wall to charge broke in half, so now it is useless to use. I have another Dyson cordless at our primary residence and have had it for 6 years and it is still going strong.
Response from DysonBy Dyson Customer Service, January 5, 2026
Thank you for sharing your feedback. We regret that the charging dock component of your new Dyson cordless vacuum has broken so soon after purchase, especially in contrast to the long-lasting performance you’ve experienced with your previous Dyson machine. We understand how important durability and reliability are, and we appreciate you bringing this to our attention. If you are open to it, we would be glad to explore ways to resolve this issue, whether through guidance on replacement parts, reviewing warranty coverage, or arranging service support tailored to your model. Please contact our chat or voice support team, and we will be ready to assist you promptly. Your satisfaction is important to us, and we remain committed to helping you get the most from your Dyson machine. Thank you again for your input.
Written by a customer while visiting Dyson
Posted by: JP26
Gender:Female
Verified Purchase:Yes
I bought the Dyson V11 Extra for my Christmas Present!! I love this vacuum cleaner so much!! It is lightweight and easy to maneuver around furniture. I love not having to worry about moving a cord from room to room. It goes from hardwood floors to carpet without changing the settings on the vacuum. Clean-up is a breeze!! Highly recommend :)
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, January 5, 2026
Thank you for sharing such a wonderful review. We are delighted to hear how much you love your Dyson V11 Extra and that it has been the perfect Christmas present, making cleaning lightweight, effortless, and convenient. It is great to know that the cordless design, easy maneuverability, and seamless transition from hardwood floors to carpet have enhanced your experience and made clean-up a breeze. Your enthusiastic recommendation means a lot to us, and we truly appreciate your feedback as it reflects the performance and design we strive to deliver.
Written by a customer while visiting Dyson
Posted by: Lilred
Gender:Female
Verified Purchase:Yes
Im very happy with this vacuum. I bought an optional fluffy floor attachment for my vinyl plank floors. The only negative is you have to keep your finger on the button while using.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, January 5, 2026
Thank you for sharing your experience with your Dyson vacuum. We are delighted to know that you are very happy with its performance and that the optional fluffy floor attachment has been a great addition for your vinyl plank floors. We truly value the feedback you have provided regarding the need to keep your finger on the button while using the vacuum. Your input is important to us, and we are taking this as constructive feedback to help us improve our products further. Your satisfaction is important to us, and we remain committed to helping you get the most from your Dyson tools. Thank you again for your thoughtful comments, and we greatly appreciate you being part of the Dyson family.
Written by a customer while visiting Dyson
Posted by: Vicki
Verified Purchase:Yes
Love the Dyson V11, light weight to push and great suction, great for pick up of dog hair, only two items I wished it had a light on the roller and be able to push in the red trigger button and have it stay on without having to hold it continuously.
Response from DysonBy Dyson Customer Service, January 5, 2026
Hello, thank you for sharing your feedback. We are delighted to hear that the Dyson V11 is delivering powerful suction, proving lightweight to maneuver, and effectively picking up pet hair with ease. This level of performance reflects our commitment to engineering machines that combine strong cleaning capability with user-friendly design. We appreciate your suggestions regarding a light on the roller and a trigger lock feature, and we will ensure these are shared with our product team for consideration in future innovations. Your experience reinforces our mission to continually improve, and we sincerely appreciate you taking the time to share it. Should you have any questions or require support in the future, please feel free to contact our chat or voice support team. We are always happy to assist.
Written by a customer while visiting Dyson
Posted by: JoeyL
Gender:Male
Verified Purchase:Yes
I bought this for a Christmas gift and vacuumed after we did a whole house vacuum with our Dyson plug in traditional vacuum. The amount of hair from our golden retrievers that it picked up and not getting any of the hair tangled was amazing. We use the middle power option to optimize battery life and it works great. Go under furniture to steps quickly.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, January 5, 2026
Hello, thank you for sharing your feedback. We are delighted to hear that the Dyson V11 Absolute has been such a valuable addition to your home, especially in tackling pet hair from your golden retrievers with ease. It’s wonderful to know that the vacuum’s strong suction, ability to maneuver under furniture, and optimized battery performance are meeting your needs and helping you clean efficiently without tangling. At Dyson, we design our machines to combine advanced technology with practical convenience, and your experience reflects this commitment. We sincerely appreciate you taking the time to share your thoughts, and should you have any questions or require support in the future, please do not hesitate to contact our chat or voice support team. We are always happy to assist.
Written by a customer while visiting Dyson
Posted by: Sherri078
Verified Purchase:Yes
I love this vacuum cleaner, except apparently my rugs are too light and you can't vacuum them without sucking up the rug which is a pain.
Response from DysonBy Dyson Customer Service, January 5, 2026
Thank you so much for sharing your feedback with us! We’re thrilled to know you love the vacuum cleaner overall. We’re sorry to hear about the challenge with lighter rugs being pulled up while vacuuming. To help resolve this, we encourage you to connect with our team via live chat or phone support, they’ll be glad to provide tailored guidance and solutions. Your input is truly valuable to us, as it helps improve our products and ensure you enjoy the best possible experience. We look forward to assisting you further and making your cleaning routine smooth and effortless every time!
Written by a customer while visiting Dyson
Posted by: Laurenr426
Verified Purchase:Yes
Previously had a V8 and upgraded to the V11 after it stopped working, and i feel like I’ve hit the vacuum lottery.
Quieter, better suction, better battery, better design.
Quieter, better suction, better battery, better design.
Response from DysonBy Dyson Customer Service, January 5, 2026
Thank you so much for sharing your feedback with us! We’re delighted to hear that your upgrade from the V8 to the V11 has been such a positive experience. It’s wonderful to know you’re enjoying the quieter performance, improved suction, longer battery life, and enhanced design. We truly appreciate your comments and are glad the V11 feels like a winning choice for you.
Written by a customer while visiting Dyson
Posted by: John
Verified Purchase:Yes
Only had it for a couple of weeks, but so far so good. Very pleased with it.
Response from DysonBy Dyson Customer Service, January 5, 2026
Hi, thank you so much for sharing your feedback with us. We’re glad to hear that you’re pleased with your vacuum’s powerful suction and overall performance so far. It’s wonderful to know it’s meeting your expectations, and we truly appreciate your input.
Written by a customer while visiting Dyson