Customer reviews from Dyson
Dyson - Refurbished Excellent - V11 Cordless Vacuum with 6 accessories - Nickel/Blue
Average customer rating
4.5
(1,818 Reviews)
Rating breakdown 1,818 reviews
5 Stars
1,323
4 Stars
279
3 Stars
111
2 Stars
36
1 Star
69
88%of customers recommend this product.
(
1,062 out of
1,203)
Customer Reviews for Dyson - Refurbished Excellent - V11 Cordless Vacuum with 6 accessories - Nickel/Blue
Customer Rating
5
Lightweight, cleans well with good battery life.
on January 4, 2026
Posted by: Emma48377
Gender:Female
Verified Purchase:Yes
This is my third Dyson and I have loved all of them — including this one.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, January 7, 2026
Hi, thank you so much for sharing your feedback, and we truly appreciate it. We’re delighted to hear that you’re enjoying your third Dyson and that it continues to deliver the lightweight design, strong cleaning performance, and reliable battery life you value. We’re glad to hear this, and thank you for your input, as it helps us ensure we’re consistently meeting the needs of our customers.
Written by a customer while visiting Dyson
Posted by: kat1
Gender:Female
Verified Purchase:Yes
I like the power and the battery life, however for Christmas I received a knock off brand so I compared the two. I have a cat and have a lot of hardwood floors and have to vacuum daily for litter. After using Dyson I went over floors with knockoff and it has a green light show me places where Dyson did not get litter I was shocked. Of course knockoff did not do carpets as well as Dyson. But I will definitely be using knot for hard floors. So now I have to use 2 vacuums. Not crazy about that.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, January 7, 2026
Hi, thank you for sharing your detailed feedback with us and we truly appreciate it. We’re glad to hear you value the power and battery life of your Dyson, though we’re sorry for the concerns you’ve experienced with performance on hardwood floors. We completely understand how important it is to have a vacuum that meets all your cleaning needs, especially with pets at home, and we empathize with the inconvenience of having to use two machines. Please be assured that our team is here to help. If you face any performance issues, you can reach out to us via live chat at http://ms.spr.ly/6424t2VJg or call our support team at 866-693-9766. We’re available Monday to Friday from 8:00 AM to 8:00 PM CST, and Saturday from 9:00 AM to 6:00 PM CST, and we’ll be happy to assist you further.
Written by a customer while visiting Dyson
Posted by: Dean
Verified Purchase:Yes
A few months ago I purchased a Dyson V11 Extra vacuum to use for "whole-home deep cleaning" and I am really not impressed with it's performance. The vacuum seems to just push the dirt or debris away instead of sucking it up. I find it is necessary to empty the container while only being less than half full to continue cleaning. It seems that I am doing more work to use this thing than it doing the work for me, I may as well be on my hands and knees when I try using this to clean stairs; 1 hand has to hold the container while keeping the power trigger pressed, and the other hand holds the other end with a useless attachment on it. This vacuum is an absolute disappointment and now has me convinced to not buy Dyson again.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, December 8, 2025
Thank you for sharing your feedback. We regret that the vacuum has not met your expectations, particularly with its performance on stairs and the size and quality of the attachments. We understand the importance of having a machine that delivers effective whole‑home cleaning and appreciate you bringing these concerns to our attention. If you are open to it, we would be glad to explore ways to enhance your experience, whether through guidance on using the attachments, troubleshooting steps, or adjustments that may improve usability. Please contact our chat or voice support team, and we will be ready to assist you. Your satisfaction is important to us, and we remain committed to helping you get the most from your machine. Thank you again for your input.
Written by a customer while visiting Dyson
Posted by: Pidloop
Verified Purchase:Yes
Have had it about a month. Hung the charger in a closet. Very handy and effective for both wood floors and several rugs. Quieter than my older V10, an improvement welcomed by my cats. Battery easily swapped on this model too, handy if I decide to get another but so far no need. Recommend.
Response from DysonBy Dyson Customer Service, January 7, 2026
Your thoughtful review means a lot to us. It’s wonderful to hear that your Dyson has been handy and effective across multiple surfaces, and that the quieter performance has made a noticeable difference in your home. We love knowing that even your cats appreciate the upgrade. The battery swap option was designed to make life easier, and it’s great to hear it gives you confidence for the future. Thank you for recommending Dyson. We’re proud to have earned your satisfaction.
Written by a customer while visiting Dyson
Posted by: Philco
Verified Purchase:Yes
Love our Dysons, this is our second V11, one upstairs and one downstairs.
Response from DysonBy Dyson Customer Service, January 7, 2026
That’s wonderful to hear! Thank you for sharing your experience with us. We’re delighted that you love your Dyson's and now have a V11 on both floors. Your feedback means a lot, and we’re glad they’re making life easier for you. Here’s to many more spotless and effortless cleaning moments with your Dyson's!
Written by a customer while visiting Dyson
Posted by: LazyDog
Gender:Male
Verified Purchase:Yes
We've only had the Dyson V11 for a few days to know we like It very much. Low runtime at maximum vacuum is not a problem because we can't see where we'd need it much. In fact it sucks so hard on maximum that it makes it hard to move the head back and forth on some carpets.
The only reason we gave it 4 of 5 is because it doesn't have a trigger lock. My wife has arthritis in her hands and mentioned that a lock would be nice to have.
The only reason we gave it 4 of 5 is because it doesn't have a trigger lock. My wife has arthritis in her hands and mentioned that a lock would be nice to have.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, January 6, 2026
Thank you for sharing your experience with us. We are delighted to hear that you are enjoying the performance of your Dyson V11 and that it has impressed you with its powerful cleaning ability on carpets and floors. We truly appreciate your thoughtful feedback regarding the absence of a trigger lock, and we completely understand how this feature could make a meaningful difference, especially for users with arthritis or hand discomfort. While the current design does not include a trigger lock, your comments are invaluable to us as they help guide future innovations to better meet the needs of our customers. Your satisfaction matters deeply, and we remain committed to ensuring your Dyson continues to deliver the best possible experience. If you are open to it, we would be happy to share tips on optimizing usage or assist with any further concerns you may have. We sincerely appreciate your trust in Dyson and the opportunity to support you.
Written by a customer while visiting Dyson
Posted by: Diane
Verified Purchase:Yes
I used my last vacuum cleaner before the Dyson arrived. I always thought it was good but when I got the Dyson the next day, I could not believe it filled an entire canister of more dirt! This vacuum cleaner is amazing.
The power, suction and ease of use is incredible.
The power, suction and ease of use is incredible.
Response from DysonBy Dyson Customer Service, January 6, 2026
Hello, thank you for sharing your feedback. We are delighted to hear that your new Dyson vacuum has exceeded expectations by capturing so much more dirt compared to your previous machine. This powerful performance, combined with ease of use, reflects our commitment to engineering technology that delivers a deeper clean while making everyday tasks more convenient. At Dyson, we strive to design machines that not only provide exceptional suction but also enhance the overall cleaning experience for our customers. Your satisfaction reinforces our mission, and we sincerely appreciate you taking the time to share it. Should you have any questions or require support in the future, please do not hesitate to contact our chat or voice support team. We are always happy to assist.
Written by a customer while visiting Dyson
Posted by: Cc24916
Verified Purchase:Yes
A great vacumn. Alittle expensive but worth it. Light, strong suction, easy to clean. Has 3 sections to choose when using with time showing how battery is doing. Plenty of time to use on 1 battery charge. Great buy
Response from DysonBy Dyson Customer Service, January 5, 2026
Hello, thank you for sharing your feedback. We are delighted to hear that your Dyson V11 has provided strong suction power, convenient cleaning, and the flexibility of multiple modes with clear battery indicators. This combination of performance and ease of use reflects our dedication to designing machines that deliver powerful results while remaining lightweight and user‑friendly. At Dyson, we continually strive to create innovative solutions that make everyday cleaning more efficient and enjoyable. Your experience reinforces this mission, and we sincerely appreciate you taking the time to share it. Should you have any questions or require support in the future, please do not hesitate to contact our chat or voice support team. We are always happy to assist.
Written by a customer while visiting Dyson