Customer reviews from Dyson
Dyson - Refurbished Excellent - V11 Cordless Vacuum with 6 accessories - Nickel/Blue
Average customer rating
4.5
(1,818 Reviews)
Rating breakdown 1,818 reviews
5 Stars
1,323
4 Stars
279
3 Stars
111
2 Stars
36
1 Star
69
88%of customers recommend this product.
(
1,062 out of
1,203)
Customer Reviews for Dyson - Refurbished Excellent - V11 Cordless Vacuum with 6 accessories - Nickel/Blue
Posted by: Mrs Vineyard
Gender:Female
Verified Purchase:Yes
I got this as a Christmas gift and OH MY GOODNESS. This thing is a game changer, it works SO well it is insane. It picks up things I didn't know were there and more dust and dirt than my Kirby! ZERO regrets.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, January 13, 2026
Thank you for sharing your experience! We are thrilled to hear that your Dyson V11 has been a game changer for you. Delivering powerful cleaning performance and uncovering hidden dust and dirt is exactly what we strive for, and it’s wonderful to know the V11 exceeded your expectations, even compared to your previous vacuum. Your ZERO regrets say it all, and we couldn’t be happier that your gift is making such a difference. If you ever have questions or want tips to get even more from your V11, our chat and voice support teams are here to help. Thank you again for your feedback; it truly means a lot to us!
Written by a customer while visiting Dyson
Posted by: Dyson
Gender:Female
Verified Purchase:Yes
I received this as a gift and I love it. Best gift ever
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, January 13, 2026
Thank you for sharing your experience! We’re thrilled to hear your Dyson was the best gift ever and that you’re loving it. Your feedback means so much to us and inspires us to keep creating products that bring joy and convenience.
Written by a customer while visiting Dyson
Posted by: Jackie
Verified Purchase:Yes
I got it for Christmas. Best gift ever! I have a dog and it picks up everything!!
Response from DysonBy Dyson Customer Service, January 12, 2026
Thank you so much for sharing your wonderful feedback! We’re thrilled to hear that your Dyson was the perfect Christmas gift and that it’s making a big difference in keeping your home clean, especially with a furry friend around. It’s great to know it picks up everything just as you hoped! Your experience means a lot to us, and we’re delighted that your Dyson is helping make cleaning easier and more enjoyable. Thank you for being part of the Dyson family!
Written by a customer while visiting Dyson
Posted by: MelBell
Gender:Female
Verified Purchase:Yes
I like the power of the vacuum and the run time. I am a little disappointed concerning how to empty the bin. It is not user friendly. I have. V8 Pet & emptying the bin is easy.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, January 12, 2026
Hi, thank you for sharing your feedback with us! We’re glad to hear that you’re enjoying the power and run time of your vacuum, and we truly appreciate your input regarding the bin-emptying process. Your comments are valuable as they help us improve our designs. If you ever need assistance or have any questions, please don’t hesitate to reach out—we’re always happy to help.
Written by a customer while visiting Dyson
Posted by: Boog
Gender:Female
Verified Purchase:Yes
I bought right after Christmas love it. I’ve used it to clean car and around work. The only downside is thinner welcome mats or area rugs bunch up and you can’t vacuum.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Andd
Gender:Female
Verified Purchase:Yes
I bought the Dyson day after Christmas and I love it.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, January 12, 2026
Buying a Dyson right after Christmas sounds like a gift that just keeps on giving. We’re so pleased to hear you love your new vacuum already. Your feedback helps drive our team forward. Wishing you a season of effortless cleaning!
Written by a customer while visiting Dyson
Posted by: AB10
Verified Purchase:Yes
We purchased this for a Tour Bus and it works wonderfully for that purpose. The flooring is shiny white porcelain tile with limited rug by the captains chairs; and the floor piece couldn’t be better for both applications. The weight is not too heavy, the accessories attach easily and also work well. We’re happy! Battery life, btw is great.
Written by a customer while visiting Dyson
Posted by: MAA99
Verified Purchase:Yes
Love the vacuum! Battery life is great! My only drawback is that I have several throw rugs. The vacuum get stuck and I can’t vacuum them. Yes, I have changed the speed and used the attachments with no luck. Still love it overall.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, January 12, 2026
Thank you for your feedback and for sharing both what you love and what challenges you’ve faced. We’re glad to hear the vacuum is easy to use and the battery life is working well for you. It’s understandably frustrating that it struggles with your throw rugs, even after adjusting the speed and trying attachments. We appreciate your patience and your positive outlook despite this drawback. If you’d like, our live chat and phone support teams are always here to offer tips or explore solutions for cleaning rugs, sometimes a different technique or accessory can help. Your review is helpful not just to us, but to others considering a similar setup.
Written by a customer while visiting Dyson