Customer reviews from Dyson
Dyson - Refurbished Excellent - V11 Cordless Vacuum with 6 accessories - Nickel/Blue
Average customer rating
4.5
(1,818 Reviews)
Rating breakdown 1,818 reviews
5 Stars
1,323
4 Stars
279
3 Stars
111
2 Stars
36
1 Star
69
88%of customers recommend this product.
(
1,062 out of
1,203)
Customer Reviews for Dyson - Refurbished Excellent - V11 Cordless Vacuum with 6 accessories - Nickel/Blue
Posted by: zuccone
Verified Purchase:Yes
The glaring problem with this vacuum cleaner is the trigger. It would be 100% more user friendly with an on/off switch. It's rather taxing to the finger to have to depress the trigger the entire time you are vacuuming.
Response from DysonBy Dyson Customer Service, January 14, 2026
Thank you for sharing your honest feedback with us. We understand how the hold-to-run trigger design can be tiring for some users during longer cleaning sessions. Our aim with the trigger was to maximise battery efficiency by only powering the vacuum when you need it, but we know that's not always the most comfortable experience for everyone. We appreciate you highlighting this as a point for improvement, it’s feedback like yours that helps us design better products. We’ve passed your comments to our dedicated team. Thanks again for reaching out and helping us improve.
Written by a customer while visiting Dyson
Posted by: CHRISFL
Gender:Male
Verified Purchase:Yes
A great replacement for a Dyson V6 that still works well. The V11 is more powerful, significantly quieter, and the digital battery life display makes it easy to see rhe charge status. The dust container has a greater capacity and is easier to empty. The only negative is that the V11 is larger and heavier; I’m keeping my V6 for quick spills, etc.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, January 14, 2026
Thank you so much for sharing your positive feedback! We’re thrilled to hear that you’re enjoying your Dyson V11 and appreciate your detailed comparison with the V6. It’s great to know the added power, quieter performance, and digital display have made a difference for you. Your input is valuable to us, and we’re glad the improvements meet your expectations. Thank you again for taking the time to share your experience; we truly appreciate it!
Written by a customer while visiting Dyson
Posted by: Floor king
Gender:Female
Verified Purchase:Yes
I have owned a Dyson for many years. I won't buy any other vacuum. A friend told me about Dyson a few years ago I didn't want to spend that much money but I'm sure glad that I did. Love my Dyson
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, January 13, 2026
Hi there, we appreciate your feedback and are so happy your Dyson has been a great investment! Thank you for choosing Dyson again and again. If you have any questions or need assistance, please reach out through live chat or give us a call. We are happy to help anytime.
Written by a customer while visiting Dyson
Posted by: Dyson # 2
Gender:Female
Verified Purchase:Yes
I purchased this about a month ago and because it's the 2nd one I've owned, I have no worries. I was very happy with the previous one as well.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, January 13, 2026
Hi there,thank you for sharing your experience! We’re thrilled to hear this is your second Dyson and that you’re just as happy with it as the first. Your trust means a lot to us. If you ever need tips or have questions, please reach out via live chat or give us a call we’re always happy to help.
Written by a customer while visiting Dyson
Posted by: DJC9
Gender:Female
Verified Purchase:Yes
I bought the Dyson VII as a Christmas gift and I'm so happy I did. Finally. a vacuum cleaner that's a breeze to use. It's simple and light weight. It's easy to just grab and start vacuuming !!! It's as powerful as any
high powered vacuum on the market and I love the fact that the Dyson VII has great side suction as good as it's front suction.
No more lugging an awkward, heavy machine from room to room. Thank you Dyson for making life a whole lot easier !!! Love, love, love my new Dyson
vacuum !!!
high powered vacuum on the market and I love the fact that the Dyson VII has great side suction as good as it's front suction.
No more lugging an awkward, heavy machine from room to room. Thank you Dyson for making life a whole lot easier !!! Love, love, love my new Dyson
vacuum !!!
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, January 13, 2026
Hello there, we are so glad you’re loving your Dyson VII! It’s great to hear it’s powerful and easy to use no more heavy lifting from room to room. Thank you for choosing Dyson! If you need any assistance or advice, please connect with us through live chat or phone. We’re here for you.
Written by a customer while visiting Dyson
Posted by: Annk
Verified Purchase:Yes
The suction is great, but I don’t like that the power button doesn’t stay on. It makes it difficult to handle and painful for my thumb and hand. Also, I’m disappointed in the attachments as the nozzle isn’t long enough to reach under the couch. After spending a lot on the vacuum, I’ll need to figure out which additional accessory to purchase.
Response from DysonBy Dyson Customer Service, January 13, 2026
Hi, thank you for sharing your feedback with us. We appreciate your input and are sorry to hear about the inconvenience you’ve experienced. We understand how important ease of use and effective attachments are for your cleaning needs. If you ever face any issues or need assistance in finding the right accessories, we’d be happy to help. You can reach out to us via live chat at http://ms.spr.ly/6424tAjmk or call our support team at 866-693-9766. Our team is available Monday to Friday from 8:00 AM to 8:00 PM CST, and Saturday from 9:00 AM to 6:00 PM CST. We’re here to assist you in any way we can.
Written by a customer while visiting Dyson
Posted by: CT54
Gender:Male
Verified Purchase:Yes
Good suction. Need to have a locking button on the trigger so you don’t have to hold it down the whole time. If not, just have an on off switch. Trigger makes no sense. No light on head unless you buy anther hardwood floor head, more money. Hard to push on carpet. If you have a lot of carpet maybe get another head but the you’re just spending more and it’s already over priced
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, January 13, 2026
Thank you for your review! We’re happy the suction power works well for you, but we understand the frustration with the trigger and additional accessories. Your feedback helps us improve, and we’d love to assist you further. Please reach out via live chat or call support, and we’ll guide you through options to make your experience better.
Written by a customer while visiting Dyson
Posted by: Robin
Gender:Female
Verified Purchase:Yes
Suction is great. Heavier than my Dyson 7. Lot of extra attachments but I don’t care for having to remove the bottom attachment to dump the vacuum
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, January 13, 2026
Hi there, thank you for sharing your thoughts! We’re glad to hear the suction is great and that you’re enjoying the extra attachments, even if the emptying process feels a bit inconvenient. Your feedback is valuable and helps us improve. If you would like tips to make emptying easier or have any other questions, please reach out via live chat or give us a call we are happy to help.
Written by a customer while visiting Dyson