Customer reviews from Dyson
Dyson - Refurbished Excellent - V11 Cordless Vacuum with 6 accessories - Nickel/Blue
Average customer rating
4.5
(1,818 Reviews)
Rating breakdown 1,818 reviews
5 Stars
1,323
4 Stars
279
3 Stars
111
2 Stars
36
1 Star
69
88%of customers recommend this product.
(
1,062 out of
1,203)
Customer Reviews for Dyson - Refurbished Excellent - V11 Cordless Vacuum with 6 accessories - Nickel/Blue
Posted by: H.Q. in ND
Gender:Male
Verified Purchase:Yes
Bought the V11 2 months ago when my old Dyson wouldn’t charge anymore. Very impressed with power and suction of the V11. I also have a dog so I use it every day and the canister is so easy to unload . Highly recommend this vacuum for quick clean ups
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, January 17, 2026
Hello and thank you for your kind words about the V11. We know how important it is to keep up with daily cleaning, especially with pets around. We apologize for your previous Dyson’s charging issues; if you ever have concerns with the V11, our support team is always available by live chat or phone. We hope you keep enjoying your new machine!
Written by a customer while visiting Dyson
Posted by: SJoanne
Gender:Female
Verified Purchase:Yes
Going from a heavy cord restricting machine to my new cordless Dyson was wonderful. Plus the suction means that my rugs and floors are cleaner than ever. I would definitely recommend this machine.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, January 16, 2026
Hi there, thank you for such a glowing review! We know that switching from a corded to a cordless machine can make a world of difference. It’s fantastic to hear your home feels cleaner and your cleaning routine is easier. If you have any questions or ever need support, just hop on live chat or call us. We’re here to help!
Written by a customer while visiting Dyson
Posted by: Smokey
Gender:Female
Verified Purchase:Yes
The head on the main attachment is too tight and gets stuck up so it isn’t on the floor. It’s brand new and doesn’t work well on hard floors for this reason.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, January 15, 2026
Thank you so much for sharing your feedback with us. We truly appreciate you taking the time to let us know about your experience, and we’re glad you reached out. We understand how important it is for your machine to glide smoothly on hard floors, and we completely hear your concern about the main attachment lifting, especially on a brand‑new machine. Your experience matters to us, and we’d love the opportunity to take a closer look and make things better for you. Our experts can walk you through a quick check or provide the right solution, so your machine performs exactly as it should. If you’re open to it, we warmly invite you to connect with our live chat or voice support team, where we’ll be ready to help you in real time. Your satisfaction means a lot to us, and we’re committed to ensuring you get the best performance from your Dyson. Thank you again for your valuable input. We’re here whenever you need us.
Written by a customer while visiting Dyson
Posted by: DustyD
Gender:Female
Verified Purchase:Yes
I have gone through several vacuums in the past 5 years - I did not wish to pay the price of a Dyson and settled for cheaper vacuums that seemed similar. What a mistake! I spent far more on cheap vacuums that did not last. than I would have if I had just purchased a Dyson in the first place. This Dyson is FAR superior and well worth the money. The suction is strong - much stronger than the cheapies I was dealing with. The battery life is good for me - I do not have it mounted to charge, so the removable battery is great - just pull it off to charge. The bin dispenser is also superior - not only does it open with a simple button press, but it also pushes the dirt and dust out into the trash bin without a cloud of dust escaping. The filter is great and ensures dust isn't escaping back into the air. The attachments fit and work well. My favorite feature: the display shows how much run time is left on the battery so you actually know when to charge it, and never end up with a dead vacuum in the middle of cleaning. I wish I had purchased this instead of wasting money on sub-par vacuums previously, but hopefully this review will help someone else who is on the fence like I was.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, January 15, 2026
Hello there, thank you for taking the time to share your experience. We’re sorry to hear about the trouble you had with your Airwrap, and we understand how frustrating this has been, especially after looking forward to using the color you chose. We appreciate your patience as we worked to resolve your issue. If you need any further assistance or have other questions, please contact us via phone at 1-866-693-9766 or through Live Chat at http://ms.spr.ly/6420tCGLG. We’re always here to help.
Written by a customer while visiting Dyson
Posted by: Mjh2
Gender:Female
Verified Purchase:Yes
Love the convenience of the battery OS. Suction is beyond compare. Furniture attachment 🤯. You would be surprised what your old vacuum is NOT getting 🤢
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, January 15, 2026
Thank you so much for your fantastic feedback! We're thrilled to hear you're enjoying the convenience of the battery system and noticing the powerful suction, plus the difference our furniture attachment makes. It’s always great to know our technology is helping you get a deeper clean than before. Thanks again for choosing Dyson!
Written by a customer while visiting Dyson
Posted by: Jess
Verified Purchase:Yes
I recommend Dyson vacuum, it holds up to it reputation, as powerful performanceand strong quality made.
Response from DysonBy Dyson Customer Service, January 14, 2026
Thank you so much for sharing your feedback! We are delighted to hear that your Dyson vacuum lives up to its reputation and delivers the powerful performance and quality you expect. Your recommendation means a lot to us, and we are thrilled that you are enjoying the benefits of Dyson technology. If you ever need tips or support, we are always here to help!
Written by a customer while visiting Dyson
Posted by: Chiu527
Gender:Male
Verified Purchase:Yes
It is still an above decent vacuum when I got it on sales. It is nice to have additional tools from V11 Extra. But be aware that the screen is LED, not LCD like V11. Originally I thought they were the same, so I went with extra tools. It was disappointing when I unboxed it, such a downgrade. So please read the product description before buy. Pictures on site won’t help you that much.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, January 14, 2026
Hello there, we appreciate you taking the time to share your thoughts. We understand how frustrating it can be when expectations don’t match the product details, and we’re sorry for the confusion around the screen type. If you need assistance or want to explore solutions, our team is available through chat or phone support anytime.
Written by a customer while visiting Dyson
Posted by: Cheesehead
Gender:Female
Verified Purchase:Yes
So smaller than my Dyson outsize. Totally unhappy.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, January 14, 2026
Thank you for sharing your thoughts. We’re sorry to hear that your new machine feels smaller than your Dyson Outsize—your experience matters to us, and we want to make sure you’re getting the most from your device. If you’re open to it, please reach out via live chat or phone, so we can take a closer look and offer the right guidance.
Written by a customer while visiting Dyson