Customer reviews from Dyson
Dyson - Refurbished Excellent - V11 Cordless Vacuum with 6 accessories - Nickel/Blue
Average customer rating
4.5
(1,818 Reviews)
Rating breakdown 1,818 reviews
5 Stars
1,323
4 Stars
279
3 Stars
111
2 Stars
36
1 Star
69
88%of customers recommend this product.
(
1,062 out of
1,203)
Customer Reviews for Dyson - Refurbished Excellent - V11 Cordless Vacuum with 6 accessories - Nickel/Blue
Customer Rating
3
Heavy & Have to Download an App for User’s Manual
on January 20, 2026
Posted by: WinterAches
Gender:Female
Verified Purchase:Yes
I bought this to replace my V7, which was giving problems for the second time. Somehow I overlooked how much heavier it is. So, no, I am not enjoying it as much as I had hoped. Regardless, I believe Dyson makes a superior product and that the V11 is a workhorse. I also very much dislike having to download an App to get the User’s Manual.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, January 21, 2026
Thank you for sharing your feedback and for choosing Dyson again. We appreciate your honest thoughts about the V11’s weight and the need to download an app for the user manual; we understand that both of these points can affect your experience. If you encounter any performance issues with your V11, please don’t hesitate to reach out to us via live chat or phone; our team is always happy to help. Your feedback is valuable, and we thank you for taking the time to let us know your thoughts.
Written by a customer while visiting Dyson
Posted by: Venusmoon
Verified Purchase:Yes
BEST vacuum I have ever used! This has changed my life! We recently got a dog and I wanted something for the dog hair - something that works well and is easier to get out every day. This is it! It is so powerful and sucks up all the hair and dust. it's so easy to use, we keep it in the laundry room area on the charging dock. Never have to worry about the battery running out.
Response from DysonBy Dyson Customer Service, January 20, 2026
Hi there, thank you for sharing your feedback. We’re thrilled to hear that your vacuum has made such a positive impact, especially with the addition of a new dog to your home. It’s wonderful that the powerful suction and easy charging system are helping you manage pet hair and keep things tidy every day. If you ever have questions or need assistance, please reach out through live chat or give us a call so we can provide the best possible resolution. Your satisfaction is important to us, and we remain committed to helping you get the most from your cleaning solutions. Thank you again for your input.
Written by a customer while visiting Dyson
Posted by: RB$MB
Gender:Male
Verified Purchase:Yes
Have only had it for a couple of weeks but we are impressed with its ease of use and its cleaning power. Attachments are a breeze to use.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, January 19, 2026
Hi there, thank you so much for sharing your experience! We’re delighted to hear that your Dyson is making cleaning easier for you and that you’re impressed with its power and simple attachment system. Your feedback means a lot to us, and it’s great to know our engineering is making a real difference in your home. If you ever have questions or need advice on getting the most from your machine, we’re always here to help. Thanks again for choosing Dyson and for your positive review!
Written by a customer while visiting Dyson
Posted by: Teresa
Gender:Female
Verified Purchase:Yes
I bought the V11 at a good price, but the two things im not pleased with, for the money it should have a light, and suction on carpet makes it to hard to push, needs a adjustable button.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, January 19, 2026
Hi there, thank you for sharing your feedback. We appreciate your thoughts on the V11 and understand your point about wanting a light and easier carpet adjustment, especially given your investment. We’re sorry these features didn’t meet your expectations and value your input as we work to improve. If you’d like assistance with using your machine or have further concerns, please contact us on live chat or call so we can help you with the best possible resolution. Your satisfaction is important to us, and we remain committed to helping you get the most from your cleaning solutions. Thank you again for your input.
Written by a customer while visiting Dyson
Posted by: Mark
Gender:Male
Verified Purchase:Yes
We love our new Dyson, I wife tends to use it everyday because it is a joy to operate and does a great job. We wish the battery life would be longer, and often time the brush head does not spin.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, January 18, 2026
Hi, thank you for sharing your feedback. We’re delighted to hear that your Dyson is easy and enjoyable to use, and that it’s become a daily part of your routine. We’re sorry to hear about your concerns with battery life and the brush head not spinning, and we appreciate you letting us know. If these issues continue or impact your cleaning experience, please reach out to us via http://ms.spr.ly/6422thhnm or call our support team at 866-693-9766. Our team is available Monday to Friday from 8:00 AM to 8:00 PM CST, and Saturday from 9:00 AM to 6:00 PM CST. We’re here to help and want to ensure your Dyson continues to perform at its best.
Written by a customer while visiting Dyson
Posted by: itchy
Gender:Male
Verified Purchase:Yes
The Dyson V11 is very easy to use. I am still learning the attachments but it is very versatile. I was pleasantly surprised at how powerful the V11 is for picking up dirt and hair. It was also nice that the battery lasts long enough that I can do a full vacuuming without recharging the battery before I am done.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, January 18, 2026
Hi, thank you so much for sharing your positive feedback. We’re delighted to hear the Dyson V11 is making cleaning easier and more effective for you. We’re glad the versatility, power, and battery life have impressed you, and it's great that you’re enjoying the different attachments as you get to know them. Your input means a lot to us, and we appreciate you taking the time to let us know how your V11 is performing. If you have any questions as you continue to explore your machine, we’re always here to help.
Written by a customer while visiting Dyson
Posted by: Amaeb1
Gender:Female
Verified Purchase:Yes
I received this as a Christmas present from my husband. I already own an older model and have loved it for over 7 years. It was time to upgrade. The power on this is amazing. It picked up more dirt than the older model. The battery life is also amazing. It hasn't ran out while Im vacuuming. For reference, I vaccum everyday. Not the whole house but, at least one or two rooms. Its easy to grab and pick up the after dinner crumbs.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, January 18, 2026
Hello, thank you for sharing your experience with your new Dyson. We're thrilled to hear your upgrade has impressed you with its power and battery life, especially after years of satisfaction with your previous model. It's great to know it makes daily cleaning simple—even picking up after dinner crumbs with ease. If you ever have questions or need support in the future, please do not hesitate to contact our chat or voice support team. We are always happy to assist. Thank you for being part of the Dyson family.
Written by a customer while visiting Dyson
Posted by: Spike
Gender:Male
Verified Purchase:Yes
I bought an expensive vacuum and it works as expected. After registering for the warranty the marketing communications are relentless, invasive even after opting out.
No their AI is prompting me to leave a positive review. This is our fourth Dyson product we purchased. Probably won't buy another. I'm already a customer, if they have confidence in the quality of their products they would leave me alone.
No their AI is prompting me to leave a positive review. This is our fourth Dyson product we purchased. Probably won't buy another. I'm already a customer, if they have confidence in the quality of their products they would leave me alone.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, January 18, 2026
Hi, thank you for sharing your feedback with us—we really appreciate your honesty and the time you took to let us know about your experience. We're truly sorry for any inconvenience caused by our communications and understand how this can be frustrating. Please know your comments will be shared with our team, so we can continue to improve. If you experience any performance issues or need support, you're always welcome to reach out to us via live chat at http://ms.spr.ly/6428thIaG or call our support team at 866-693-9766. Our team is here to help Monday through Friday, 8:00 AM to 8:00 PM CST, and on Saturday from 9:00 AM to 6:00 PM CST. Thank you again for being a valued Dyson customer.
Written by a customer while visiting Dyson