Customer reviews from Dyson
Dyson - Refurbished Excellent - V11 Cordless Vacuum with 6 accessories - Nickel/Blue
Average customer rating
4.5
(1,818 Reviews)
Rating breakdown 1,818 reviews
5 Stars
1,323
4 Stars
279
3 Stars
111
2 Stars
36
1 Star
69
88%of customers recommend this product.
(
1,062 out of
1,203)
Customer Reviews for Dyson - Refurbished Excellent - V11 Cordless Vacuum with 6 accessories - Nickel/Blue
Posted by: Txw428
Verified Purchase:Yes
I have a lot of allergies and have been struggling with them due to have a dog and this vacuum changed my life!
Response from DysonBy Dyson Customer Service, January 26, 2026
Hello, thank you for sharing your feedback. We are delighted to hear that your Dyson device has helped you manage your allergies and improved your quality of life, especially with a pet at home. Our focus is on developing technology that effectively captures allergens and pet hair, providing cleaner and healthier spaces for our owners. Your experience motivates us to keep innovating and delivering solutions that make a real difference. If you ever need assistance or have questions, our chat and voice support teams are here to help.
Written by a customer while visiting Dyson
Posted by: John317
Gender:Female
Verified Purchase:Yes
We have an 8 year old v7 that we use in the area our dogs have access to and wanted to upgrade to more suction and a larger bin. This is great. Very pleased. Will keep the whole house cleaner since I don't have to drag around our hoses etc for our whole house vac. I like being able to see exactly how much dirt etc. is being removed.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, January 25, 2026
Hi, thank you so much for sharing this with us, and it truly means a lot. We’re really glad to hear that your new V11 is giving you the extra suction and larger bin you were hoping for, especially after many years with your V7. It’s wonderful to know it’s making cleaning easier around your dogs’ space and helping keep your whole home feeling fresher without the hassle of dragging hoses around. We appreciate your kind words and your trust in Dyson, and we’re grateful for your feedback. If you ever need anything, we’re here to help.
Written by a customer while visiting Dyson
Customer Rating
1
LCD is not accurate witht the item description
on January 24, 2026
Posted by: Joven
Gender:Male
Verified Purchase:Yes
LCD display is different from online description
I doesn’t tell how many minutes left on the display it is only showing 3 bars of battery. I think it is the older version
I doesn’t tell how many minutes left on the display it is only showing 3 bars of battery. I think it is the older version
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, January 24, 2026
Hi there, thank you for sharing your feedback with us. We are truly sorry for the inconvenience you’ve encountered and truly appreciate your honesty and understand how important it is for the product to match your expectations, especially when it comes to features like the LCD display. Your satisfaction matters to us, and we'd love the chance to make things right. If you're open to it, our live chat or voice support team is ready to help, please reach out, so we can work together to ensure you get the very best from your Dyson. Thank you again for bringing this to our attention.
Written by a customer while visiting Dyson
Posted by: Beckster
Gender:Female
Verified Purchase:Yes
This is my 2nd cordless Dyson. And I just love the it. Great suction cleans up dog hair and my dog sheds everyday. The head is tangle free which is wonderful. Only thing I’m not sure about is the feel of the release to empty the canister, does not seem very sturdy, but time will tell
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, January 23, 2026
Thank you so much for sharing your experience and for choosing Dyson again! We’re thrilled to hear our cordless vacuum is handling your dog’s daily shedding and that the tangle-free head is making life a bit easier. Your feedback about the canister release is appreciated. We’re always working to make every part of our machines as robust and easy to use as possible. If you have any concerns down the line, our team’s here to help. Thanks again for being part of the Dyson family!
Written by a customer while visiting Dyson
Posted by: Anonymous
Gender:Female
Verified Purchase:Yes
Great vacuum! I love that this is such a light vacuum, I can clean all areas of my house without feeling like I have to be a bodybuilder to lift it lol. Suction is great as well, I have a husky and a husky mix, so there is never a shortage of dog hair to be cleaned and this works like a dream!
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, January 23, 2026
Hello there, thank you so much for sharing your feedback! We're delighted to hear you're enjoying your vacuum's lightweight design and impressive suction. It's great that it makes tackling pet hair from your husky and husky mix so much easier. We appreciate your review and are glad our machine is helping to keep your home clean, no heavy lifting required!
Written by a customer while visiting Dyson
Posted by: Quiet
Gender:Female
Verified Purchase:Yes
We bought this vacuum and love it. We love how quiet it is and easy to use. This is my second Dyson and would never buy anything else
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, January 23, 2026
Thank you so much for sharing your wonderful feedback. We are delighted to hear you love your new Dyson vacuum, especially its quiet operation and ease of use. It means a lot to us that you have chosen Dyson not just once, but twice, and we truly appreciate your loyalty and trust in our products. Your satisfaction inspires us to keep innovating for customers like you. Thank you again for your great review—we look forward to being your choice for years to come.
Written by a customer while visiting Dyson
Posted by: CJ_from_Longview
Gender:Male
Verified Purchase:Yes
I love this machine. This was my favorite gift from this holiday season. I’m looking forward to buying another one for the basement.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, January 22, 2026
That’s the kind of feedback that truly makes our team’s day. Knowing your Dyson was not just useful, but your absolute favourite gift, is wonderful. As you think about getting one for the basement, just ask if you need tips or recommendations. We love making sure each space in your home gets just the right care.
Written by a customer while visiting Dyson
Posted by: Beee
Gender:Female
Verified Purchase:Yes
Honestly I have never been so disappointed in a purchase before. For one I find it extremely difficult to open up to empty it Number two I hate how you have to hold the button down the whole time you’re using it And I’ll be honest the section power is not very strong No matter what standing I have it on there are certain things that I felt like it was just pushing the dirt around rather than sucking it up
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, January 22, 2026
Thank you for reaching out to us and sharing your feedback. We truly value hearing about your experience, and we’re sorry to learn that the product did not meet your expectations. We’ve carefully noted your concerns regarding ease of use, the button functionality, and suction performance. Our team is here to help you resolve this. Please contact us directly through our live chat or phone support, where one of our specialists will be glad to assist you further. We appreciate your honesty and the time you took to let us know. Your feedback helps us improve, and we’re committed to making things right for you.
Written by a customer while visiting Dyson