Customer reviews from Dyson
Dyson - Refurbished Excellent - V11 Cordless Vacuum with 6 accessories - Nickel/Blue
Average customer rating
4.5
(1,818 Reviews)
Rating breakdown 1,818 reviews
5 Stars
1,323
4 Stars
279
3 Stars
111
2 Stars
36
1 Star
69
88%of customers recommend this product.
(
1,062 out of
1,203)
Customer Reviews for Dyson - Refurbished Excellent - V11 Cordless Vacuum with 6 accessories - Nickel/Blue
Customer Rating
5
Massive sucking action
on July 24, 2023
Posted by: Gyda
Gender:Female
I vacuumed my carpet with the Dyson and it sucked up so much stuff that the old vacuum left behind.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
5
Dyson V11
on July 22, 2023
Posted by: janisb
Gender:Female
Light weight and works really well. This is perfect for my kitchen floors
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
3
Not for me
on July 18, 2023
Posted by: Keeping things easy
Gender:Female
I have a double coated long haired dog. I bought this vacuum cleaner because it was so highly rated but it didn't take me long to realize it wasn't a good buy for me. Although the Dyson v11 has amazing suction, the capacity of the canister was quite small and I had to empty it too frequently. It was also very heavy and ergonomically, the floor extension assembly seemed too short. The brush head seemed narrower than my previous vacuum so it felt like I was having to move it about more to cover an area. As well, the battery only lasts an hour so you better work fast if you have a lot of vacuuming to do. If the battery runs out, it takes 2 hours to recharge. The technology is amazing but I opted to purchase an upright Dyson Animal 3 instead.
No, I would not recommend this to a friend.
Response from DysonBy Teanna Cannon, Dyson Expert, July 19, 2023
Hello, this is Teanna with Dyson. I am so sorry to see from your review that you have experienced some issues with your Dyson. I'm very sorry to hear that your experience hasn't been up to our normal high standard. We do our best to provide a first class service to all our customers, I'm concerned to see that we've disappointed you on this occasion.
Best wishes,
Teanna
Dyson Expert
Best wishes,
Teanna
Dyson Expert
Written by a customer while visiting Dyson
Customer Rating
4
Floor attachment
on July 17, 2023
Posted by: JackieB
Gender:Female
Removing floor attachment is to hard for me to get off. All other attachments art easy to remove.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
1
I wish I could tell my past self never to buy this
on July 16, 2023
Posted by: Sshepard
Gender:Female
My husband and I saved up to buy this, and we were so excited because all we’d heard is how amazing dyson is (especially with pets). The first use was a little anticlimactic but I figured maybe I was expecting too much. The biggest thing I wanted to vacuum was cat litter (light amounts) and it couldn’t handle it. Weird. But I convinced myself maybe litter was too hard. Too high of an expectation. Then it jammed on a tiny amount of hair. Soon I realized this thing was so sensitive, it could barely get through 2 rooms without clogging or stuttering (I didn’t even have carpet at the time). I should have returned it but I thought it was in my head. Then it kept shuttering even when I wasn’t picking up anything crazy. They sent me a new motor? Idk top part. And it still won’t vacuum at the high setting (which is the only setting that actually picks up dirt). Years later, I saved up for an industrial vacuum (the same price, I might add) and realized I’d been gaslit into thinking dyson was the best thing out there. I’m just mad that I’ve suffered so long with bad quality dyson and I hope no one else goes through this.
No, I would not recommend this to a friend.
Response from DysonBy Teanna Cannon, Dyson Expert, July 17, 2023
Hello, this is Teanna with Dyson. I am so sorry to see from your review that you have experienced some issues with your Dyson. We'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. We have sent you an email, we hope to hear from you soon.
Best wishes,
Teanna
Dyson Expert
Best wishes,
Teanna
Dyson Expert
Written by a customer while visiting Dyson
Customer Rating
5
Early days but great so far
on July 4, 2023
Posted by: JK2023
Gender:Female
Have never owned a Dyson or any hand held vacuum. It’s been great thus far. Lightweight. Easy to peerage and set up. Charges quickly. Great suction.
Bought it to use in our boat and it was even better than I expected. Used the hair removal head and got rid of all our golden doodle hair on the boat carpet. Also Using it in rental house and the place has never been this clean!
Take only improvement I’d suggest is an on button that you don’t have to hold down during operation.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
5
LOVE IT!!!!!
on July 3, 2023
Posted by: VivG
Gender:Female
this is my second one and Im so happy.I would recommend it anyone with animals
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
2
Do Not Buy This Model
on July 2, 2023
Posted by: Davey D
Gender:Male
This trash is not worth your money. We have had it about 2-3 years and we’ve already had to replace the trigger and the battery. It now no longer works in turbo mode. It says it has a clog that doesn’t exist and it’s at the point where tiny pieces of cat litter or even particle board dust is too much to pick up. If anything is in the carpet like cat hair or dog hair it takes 5+ passes to pick it up and you have to move extremely slow. Lint beats this vacuum on the regular. Save yourself the torture and find anything else or any other brand. The review is legitimate and Dyson products are a fraud.
No, I would not recommend this to a friend.
Response from DysonBy Teanna Cannon, Social Media, July 3, 2023
Hello, this is Teanna with Dyson. I am so sorry to see from your review that you have experienced some issues with your Dyson. We'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. We have sent you an email, we hope to hear from you soon.
Best wishes,
Teanna
Dyson Expert
Best wishes,
Teanna
Dyson Expert
Written by a customer while visiting Dyson