Customer reviews from Dyson
Dyson - Refurbished Excellent - V11 Cordless Vacuum with 6 accessories - Nickel/Blue
Average customer rating
4.5
(1,818 Reviews)
Rating breakdown 1,818 reviews
5 Stars
1,323
4 Stars
279
3 Stars
111
2 Stars
36
1 Star
69
88%of customers recommend this product.
(
1,062 out of
1,203)
Customer Reviews for Dyson - Refurbished Excellent - V11 Cordless Vacuum with 6 accessories - Nickel/Blue
Customer Rating
3
However, no soft roller included is disappointing.
on November 8, 2024
Posted by: Muddbone
Gender:Male
Verified Purchase:Yes
Overall, I am Partially satisfiedpartially with the purchase. The digital display is a practical feature of the system.
No, I would not recommend this to a friend.
Response from DysonBy Manpreet K, Customer Service, November 10, 2024
Hello, we appreciate your feedback on your recent purchase and are pleased to hear that you find the digital display of Dyson V11 to be a practical feature. At Dyson, customer satisfaction is our utmost priority, and we strive to create products that meet and exceed expectations. While we are glad that you are partially satisfied with your purchase, we would love to learn more about any aspects that could be improved.
We would also like to learn more so we can learn ways to improve future services. Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
Warm Wishes,
Manpreet K
We would also like to learn more so we can learn ways to improve future services. Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
Warm Wishes,
Manpreet K
Written by a customer while visiting Dyson
Posted by: Gigi
Verified Purchase:Yes
I bought this Dyson for my second home & I love it. It doesn't hurt my back when I use it and that is a big plus for me. It comes with so many extra features that will help me keep my house clean.
Written by a customer while visiting Dyson
Posted by: Retired
Gender:Female
Verified Purchase:Yes
Been using for a month now. When on medium power, it holds charge for entire house and some small extras.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Olivia
Verified Purchase:Yes
I’ve had multiple dysons. This one is the worst vacuum I’ve ever owned period, my 6 year old dyson works better than this. I have hardwood and an autistic child who likes to throw sand. It doesn’t suck it up. And what little it does suck up it falls right back out the bottom and pushes it around.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, Nisha, November 8, 2024
Hello
Thank you for sharing your experience with the Dyson V11. We sincerely apologize for the inconvenience you've encountered. We understand how frustrating it can be when a product doesn't meet your expectations, especially when dealing with a specific situation like cleaning up sand thrown around by a child. Your feedback is important to us, and we want to ensure that we address your concerns. We would like to examine this by performing some troubleshooting steps to get into the root cause of the issue. We would request you to kindly email us at askdysonUS@dyson.com and in the Subject Line please include: "Dyson Review" for prompt attention to this matter. We hope to hear from you soon so that we can get it sorted for you. We appreciate your patience and understanding.
Best Wishes,
Nisha
Dyson Customer Support
Thank you for sharing your experience with the Dyson V11. We sincerely apologize for the inconvenience you've encountered. We understand how frustrating it can be when a product doesn't meet your expectations, especially when dealing with a specific situation like cleaning up sand thrown around by a child. Your feedback is important to us, and we want to ensure that we address your concerns. We would like to examine this by performing some troubleshooting steps to get into the root cause of the issue. We would request you to kindly email us at askdysonUS@dyson.com and in the Subject Line please include: "Dyson Review" for prompt attention to this matter. We hope to hear from you soon so that we can get it sorted for you. We appreciate your patience and understanding.
Best Wishes,
Nisha
Dyson Customer Support
Written by a customer while visiting Dyson
Posted by: Hoov
Verified Purchase:Yes
This is our third Dyson stick vacuum and by far the best, love it.
Written by a customer while visiting Dyson
Posted by: VACUUM
Verified Purchase:Yes
I have owned this vacuum for about 1 month and am very happy with the cleaning so far. I love the battery display to see how much run time is left. A wise investment!
Written by a customer while visiting Dyson
Posted by: Bob47
Verified Purchase:Yes
Absolutely love it. Light weight and does a great job picking up everything.
Written by a customer while visiting Dyson
Posted by: Herman2887
Gender:Male
Verified Purchase:Yes
Upgraded to the V11 from previous V6 model and am very happy that I did so as it works even better than the V6, but the V6 worked very well (I owned two of them).
I would recommend this to a friend!
Written by a customer while visiting Dyson