Customer reviews from Dyson
Dyson - Refurbished Excellent - V11 Cordless Vacuum with 6 accessories - Nickel/Blue
Average customer rating
4.5
(1,818 Reviews)
Rating breakdown 1,818 reviews
5 Stars
1,323
4 Stars
279
3 Stars
111
2 Stars
36
1 Star
69
88%of customers recommend this product.
(
1,062 out of
1,203)
Customer Reviews for Dyson - Refurbished Excellent - V11 Cordless Vacuum with 6 accessories - Nickel/Blue
Posted by: PhilB
Verified Purchase:Yes
Easy to assemble and use. Works great and overjoyed that I purchased this Dyson.
Written by a customer while visiting Dyson
Posted by: Jane
Gender:Female
Verified Purchase:Yes
I like the face that it is cordless. I like that it seems to suck up more dirt than my 20 year old Dyson did. What I don’t like is it is heavy, top heavy, doesn’t stand up so I have to lay it on the floor and then stoop to pick it up. I have to sit down to detach the top from the bottom. The worst thing is on my rugs especially I have to push with my right hand and guide the bottom extension with my lest hand. I wouldn’t have purchased it if I could have tried it out first.
No, I would not recommend this to a friend.
Response from DysonBy Jasvir Singh, customer service, November 25, 2024
Hello, thank you for sharing your detailed feedback with us. We're glad to hear that you appreciate the cordless feature, and the improved suction power of your new Dyson compared to your older model. However, we understand that the weight, balance, and design have caused some inconvenience, particularly when using it on rugs. We apologize for any discomfort this has caused and appreciate your honest feedback. Your insights are valuable to us as we strive to improve our products. We would like to look further into this for you. For detailed information, please feel free to email us again at askdysonUS@dyson.com and include ‘Dyson Review’ in the subject line for prompt attention to this matter. We appreciate your patience and hope to resolve this matter to your satisfaction.
Written by a customer while visiting Dyson
Posted by: Anonymous
Verified Purchase:Yes
The canister on this model is too small. I am keeping it, but I do not understand why it’s capacity is so much smaller than other models. Dyson should have some method of doing a side by side comparison of those models OR some sort of tool on their website showing a comparison of the models and suggest use.
Written by a customer while visiting Dyson
Posted by: kfcf
Gender:Female
Verified Purchase:Yes
Working very well. Must get used to letting it flow smoothly, you don't have to hold it up.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
5
2nd go round better than then the first time
on November 18, 2024
Posted by: Linnie
Verified Purchase:Yes
My 6 year old Dyson V11 decide to act up and work when it wanted to. I saw the new version of the Dyson V11, and liked all the new changes. I bought it and have been vacuuming everywhere. I have 2 dogs and this is perfect for their cleaning up their hair.
Written by a customer while visiting Dyson
Posted by: Vac65
Verified Purchase:Yes
Very powerful, battery seems to last. Lots of handy attachments.
Written by a customer while visiting Dyson
Posted by: Home
Gender:Female
Verified Purchase:Yes
It is my favorite Dyson vacuum out of the four I’ve owned over the years. They keep getting better.
Written by a customer while visiting Dyson
Posted by: Tony39
Gender:Male
Verified Purchase:Yes
We have gone though various Dyson models and we have always been happy with their performance; from the corded ball one to a V7 and now the V11. We love the extended run time when using the V11.
I would recommend this to a friend!
Written by a customer while visiting Dyson