Customer reviews from Dyson
Dyson - Refurbished Excellent - V11 Cordless Vacuum with 6 accessories - Nickel/Blue
Average customer rating
4.5
(1,818 Reviews)
Rating breakdown 1,818 reviews
5 Stars
1,323
4 Stars
279
3 Stars
111
2 Stars
36
1 Star
69
88%of customers recommend this product.
(
1,062 out of
1,203)
Customer Reviews for Dyson - Refurbished Excellent - V11 Cordless Vacuum with 6 accessories - Nickel/Blue
Posted by: W-squared
Verified Purchase:Yes
I used to love vacuuming as a child for my mom. Fast foward this is my second Dyson, the first was a company gift. The V11 is impressive. You see even the fine dust in the canister- like powder. This showed me its deep cleaning capability out of the box. The unit works on your laminate, throw rug and carpet without changing the sbest alletting of the height of the brushing mechanism. The number of attachments allow me to skip buying a 2nd vacuum for the car.
Written by a customer while visiting Dyson
Customer Rating
5
Powerful suction 💪
on December 14, 2024
Posted by: jessica
Gender:Female
One zillion times better than my old vacuums. Powerful suction, easy to empty canister, super on pet hair, and love the charging base set up in my closet!
The first day I vacuumed my carpeted bedroom it pulled up multiple canisters (3+) of dirt and hair!!! I'm a bit of neat freak and previously vacuumed almost every/every other day with my old upright vacuum. Clearly the V11 outperformed both our upright and robot vacuums, cleaning the messes they left behind. House smells cleaner and I think our allergies are improved!!!
In fact I can clean the whole house, picking up/moving things as I go in the time it took me just to pick up the floor junk to be able to run the robot vacuum. We have 2 kids and 2 dogs and the V11 can pick up all the crumbs, dirt, and hair they make.
Only downside is that the canister is small, but I'm very willing to empty often for the performance. Plus it's so easy to empty it's not much trouble.
Love all the hand attachments too, but would have preferred if it came with both the two main floor heads one for carpet and one for hard floor. Guess I have to buy the other I need, but it will be well worth it.
After 3 weeks of near daily use the "wheels" in the floor attachment are showing wear. So maybe will need to replace that regularly with such heavy use. On the upside the roller doesn't get tangled with hair (per or human) nor sewing threads, leaves, etc. so it can keep picking up the messes and I don't have to constantly care for the roller like I used to have to with the robot vac.
The V11 has literally replaced two vacuums!
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Zoe77
Verified Purchase:Yes
Overall I really like it. The drawbacks are: 1. You have to remove any attachment prior to emptying. 2. It's heavier than my old V8. The pros are: 1. Quieter operation than the V8. 2. Good strong suction. 3. Battery life.
If you're considering another brand, don't bother Dyson is the only one to choose.
If you're considering another brand, don't bother Dyson is the only one to choose.
Written by a customer while visiting Dyson
Posted by: Portols
Gender:Female
Verified Purchase:Yes
Returned it the next day too heavy and hard to push on rugs
No, I would not recommend this to a friend.
Response from DysonBy Ridhu Sharma, Customer Service, December 17, 2024
Hello,
Thank you for your feedback. We are sorry to hear that the weight and maneuverability on rugs did not meet your expectations. Your input is valuable, and we will use it to improve our products. If you need further assistance, please reach out to our customer care team at askdysonUS@dyson.com.
Best Wishes,
Dyson Customer Support
Thank you for your feedback. We are sorry to hear that the weight and maneuverability on rugs did not meet your expectations. Your input is valuable, and we will use it to improve our products. If you need further assistance, please reach out to our customer care team at askdysonUS@dyson.com.
Best Wishes,
Dyson Customer Support
Written by a customer while visiting Dyson
Posted by: CJB23
Gender:Female
Verified Purchase:Yes
Sucks great !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
1
Poor build quality for an expensive product.
on December 13, 2024
Posted by: Joeygbsn
Gender:Male
Verified Purchase:Yes
V11 motorbar stopped spinning on low pile carpet. After 5 minutes of use, the hair screw tool started coming apart. One of the brushes was peeling off the tool. Returned after one day of owning, after I mounted the charging station to my wall.
No, I would not recommend this to a friend.
Response from DysonBy Ridhu Sharma, Customer Service, December 15, 2024
Hello Joeygbsn,
Thank you for providing your great feedback! We are extremely glad to hear you are pleased with the performance of your Dyson V11 Vacuum. We are committed to developing the highest quality products and providing our customers with excellent service. Comments from consumers help us to improve the quality of our products and services. We would also like to learn more so we can learn ways to improve future services. If you have any additional questions or concerns, please email us at askdysonUS@dyson.com. Dyson wishes you great health and Joy!
Best Wishes,
Dyson Customer Support
Thank you for providing your great feedback! We are extremely glad to hear you are pleased with the performance of your Dyson V11 Vacuum. We are committed to developing the highest quality products and providing our customers with excellent service. Comments from consumers help us to improve the quality of our products and services. We would also like to learn more so we can learn ways to improve future services. If you have any additional questions or concerns, please email us at askdysonUS@dyson.com. Dyson wishes you great health and Joy!
Best Wishes,
Dyson Customer Support
Written by a customer while visiting Dyson
Posted by: Mabel
Verified Purchase:Yes
I will never go back to a “regular” electric vacuum. This Dyson is fabulous! Wish I would have bought years ago. It is much more powerful than an electric & picks things up with so much better suction.
Written by a customer while visiting Dyson
Posted by: Sophie
Verified Purchase:Yes
I love it! That is the Best thing I could have bought.
It works increíble, cleans everything, all the accesories are very useful and it is very light weight, so Handy, so easy, its just perfect!!
It works increíble, cleans everything, all the accesories are very useful and it is very light weight, so Handy, so easy, its just perfect!!
Written by a customer while visiting Dyson