Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Silverblue
Average customer rating
4.8
(20,125 Reviews)
Rating breakdown 20,125 reviews
5 Stars
17,270
4 Stars
2,182
3 Stars
388
2 Stars
126
1 Star
159
86%of customers recommend this product.
(
1,096 out of
1,271)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Silverblue
Customer Rating
5
My Ultra S25
on November 26, 2025
Posted by: True4it
[This review was collected as part of a promotion.] The Samsung Ultra S25, (such a great phone) , and known for its premium features. I will boast that the advanced multi-lens camera systems with high-resolution sensors and AI-driven photography enhancements is the best and helps with all shots when need be. Beyond the camera, AI is also used to optimize battery life, app performance, and security. I feel happy and safe with this phone. Plus its fun to use!
Absolutely the best! The Galaxy S25 Ultra, really stand out with that multi-lens camera systems. The high-resolution main sensor, periscope zoom lenses, and advanced computational photography makes taking pictures a joy. Plus, they leverage AI for things like scene recognition, optimizing image quality, and even enhancing low-light photography. I feel like the family professional photographer in my home during the holiday seasons and family gatherings. Smiles!
Pleased to have upgraded to this phone because it's a fantastic piece of hardware for everyday use!
Phone calls to photos
Calculations to computer convenience!
This got it all!
Absolutely the best! The Galaxy S25 Ultra, really stand out with that multi-lens camera systems. The high-resolution main sensor, periscope zoom lenses, and advanced computational photography makes taking pictures a joy. Plus, they leverage AI for things like scene recognition, optimizing image quality, and even enhancing low-light photography. I feel like the family professional photographer in my home during the holiday seasons and family gatherings. Smiles!
Pleased to have upgraded to this phone because it's a fantastic piece of hardware for everyday use!
Phone calls to photos
Calculations to computer convenience!
This got it all!
Value
5
Written by a customer while visiting Samsung US
Posted by: GD134
from Lake Elsinore,CA
Verified Purchase:Yes
A good phone but on the surface, nothing much different than S22.
I would recommend this to a friend!
Features
3
Performance
4
Design
4
Value
3
Response from Samsung USBy R&R Team, January 21, 2026
Hello GD134, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We love hearing how pleased you are with the usage of your device, and we know it can take time to fully explore the enhanced features of your device. We have provided a link to the complete manual for your device to assist you with your exploration. We have also provided a link to the Samsung Support Team to assist you further if you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Robert
from Oregon
Expertise:Intermediate
Verified Purchase:Yes
I love my new phone. Coming from an S21 Ultra, I found this phone to be much more responsive. I got the jade green color and absolutely love it.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Response from Samsung USBy R&R Team, January 29, 2026
Hi there Robert, we appreciate you sharing your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear how pleased you are with the upgrade to your new device. We have provided a link to the Samsung Support Team for your convenience. These experts can assist you if any questions come up as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Awesome
on February 1, 2026
Posted by: JijiBaba
from Idaho
Expertise:Expert
Prefer previous Samsung messenger instead of google messenger due to privacy concerns. Not much additional features, otherwise give a 5 star rating.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, February 3, 2026
Hi there JijiBaba, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are overall pleased with the usage of your new device. We have provided a link to the complete manual for your device to help you best align the settings to your preferences, including your messages. We have also shared a link to the Samsung Support Team if you have any questions as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Dana
from Salt Lake City
Expertise:Intermediate
Verified Purchase:Yes
Easy, intuitive, tons of storage, great camera. All I could ask for
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, February 18, 2026
Hi Dana, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are finding this device so easy to use, and that you are loving the camera quality. We have provided a link to the complete manual for your device to help you with additional features like Galaxy AI. We have also shared a link to the Samsung Support Team to assist you any time you have questions about your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone I've ever owned!
on July 1, 2025
Posted by: Dawn420
[This review was collected as part of a promotion.] This phone has a very Sleek design. Tons of storage. The camera is fantastic! Went to a concert in the nosebleed section and was able to zoom in and see everything. It has lots of advanced AI technology.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good phone
on July 1, 2025
Posted by: Savant
Great phone, photos look great, but I wish I could pick where to use AI or turn it off altogether.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone with many features
on September 3, 2025
Posted by: GsIIVU
[This review was collected as part of a promotion.] The galaxy 25 ultra is a great phone with many features. The one thing I did not like that changed from the previous versions was that they took the Bluetooth out of the S pen. The Galaxy Ai features is amazung and the adaptive wallpaper is amazing .
Value
4
Response from Samsung USBy R&R Team, September 3, 2025
Hi there GsIIVU, thank you for sharing your experience of your Samsung Galaxy S25 Ultra. We are happy to hear that you are so pleased with the enhanced features of Galaxy AI and capabilities of your new device. We have provided a link to an article to help you integrate the redesigned features of your S Pen in to your usage. We have also provided a link to the full device manual to help you with the hand gestures and voice commands you can also use with your device. We have lastly, shared a link to the Samsung Support Team if you have any questions as you continue using your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US