Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Silverblue
Average customer rating
4.8
(20,697 Reviews)
Rating breakdown 20,697 reviews
5 Stars
17,807
4 Stars
2,248
3 Stars
387
2 Stars
117
1 Star
138
87%of customers recommend this product.
(
1,008 out of
1,160)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Silverblue
Customer Rating
3
Disappointed pen is not bluetooth like ly was.
on February 17, 2025
Posted by: ConfusedandScratingMyHead
[This review was collected as part of a promotion.] Disappointed how close the design of s25 ultra is so close to s24 ultra. My case for s24 ultra fit my s25 ultra almost perfectly. It seems like I bought the same phone. I feel a little cheated.
Value
3
Response from Samsung USBy R&R Team, February 20, 2025
Hello there ConfusedandScratingMyHead, we appreciate you taking time out of your day to share your experience with your Samsung Galaxy S25 Ultra with us. The design of the new Galaxy S25 Ultra has been changed to be slimmer, and therefore it is not recommended to use your previous case for optimal protection as it can be loose on your device. We understand that changing features can cause frustration as you adjust your usage, and we have provided links to an article to help you with the new S Pen capabilities, and to the full device manual to help you with the voice controls and hand gestures you can also use. We have lastly, provided a link to the Samsung Support Team to offer additional assistance and answer any questions you may have about your new device. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This device has great features.
on February 17, 2025
Posted by: Spatel
[This review was collected as part of a promotion.] S25 ultra is very fast and efficient. Love the new aspect and the interface of UI. GALAXY AI and Gemini creates seamless actions. Camera quality A++. Physical body feel rich and premium.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
A little better than S24 Ultra
on February 17, 2025
Posted by: SamsungFreak247
[This review was collected as part of a promotion.] I love the AI enhancements. It's a fast phone. So, games and video editing are smooth.
The only thing is the side button activates Google AI. Accidental taps are unavoidable there.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Great upgrade changes, hate the s pen
on February 17, 2025
Posted by: RandyS
[This review was collected as part of a promotion.] Love the new options and the Ai capabilities. Seems faster. I hate that the s pen has no blue and can't be used as a shutter release for the camera. This was one of the main reasons I have been staying with the ultra models. Had I known it was lacking that capability I probably woiud have gone with the S25.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent camera 📷
on February 17, 2025
Posted by: Mark092014
[This review was collected as part of a promotion.] It helps me get thru work. Multitasking is just right with this phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
very elegant
on February 17, 2025
Posted by: Samsungsho
[This review was collected as part of a promotion.] Samsung S25 Ultra: I love its new design, it's very stylish and his new UI 7 I really like his new anti-reflection screen
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best gets better except S-Pen
on February 17, 2025
Posted by: AKumar
[This review was collected as part of a promotion.] The S25U again beats every expectation all across be it screen, design, software, AI features, Camera or anything else.
I don't think there is a competition with any other phone as it leaves them far behind.
The AI features like Now Brief or Audio Eraser from video to remove windows noise are game changers.
The only issue which I personally and many others I knw feel is the Bluetooth feature that was taken from S-Pen. It feels like a gut punch to remove something that has been staple for many years. It's the Ultra phone and should have all the niche and fringe features and benefits they can cram into the phone.
If Samsung is trying to upsell a Bluetooth enabled S-Pen later than that's even worse as this phone is not a budget phone.
I hope Samsung reads and listens to their customers and give us the S-Pen with Bluetooth to get the best experience with the new phone.
I don't think there is a competition with any other phone as it leaves them far behind.
The AI features like Now Brief or Audio Eraser from video to remove windows noise are game changers.
The only issue which I personally and many others I knw feel is the Bluetooth feature that was taken from S-Pen. It feels like a gut punch to remove something that has been staple for many years. It's the Ultra phone and should have all the niche and fringe features and benefits they can cram into the phone.
If Samsung is trying to upsell a Bluetooth enabled S-Pen later than that's even worse as this phone is not a budget phone.
I hope Samsung reads and listens to their customers and give us the S-Pen with Bluetooth to get the best experience with the new phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Snappy and fun
on February 17, 2025
Posted by: ColumbusCrew96
[This review was collected as part of a promotion.] Now Brief is convenient. Enjoy the screen quality.
Value
5
Written by a customer while visiting Samsung US