Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Silverblue
Average customer rating
4.8
(19,915 Reviews)
Rating breakdown 19,915 reviews
5 Stars
17,133
4 Stars
2,157
3 Stars
373
2 Stars
115
1 Star
137
87%of customers recommend this product.
(
998 out of
1,148)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Silverblue
Posted by: Anoop
Verified Purchase:Yes
Very fast phone, good camera and battery life. Phone feels very sturdy
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Tacoma, WA
Expertise:Expert
Verified Purchase:Yes
I bought this as a gift for my parents, I love mine so much i wanted them to enjoy the upgraded S25
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone has all amazing qualities!
on December 29, 2025
Posted by: Junbudd
Expertise:Expert
The Galaxy S25 Ultra is an excellent phone overall. Performance is fast and smooth, storage is more than sufficient, the display is large without feeling oversized, and battery life has been solid considering how many features the phone offers.
The camera system is especially impressive once you take advantage of its settings. The ability to switch between 20MP, 50MP, and 200MP modes, adjust image quality, and use Pro mode makes a noticeable difference in photo detail and clarity. When properly configured, the camera delivers outstanding results in both photos and video.
This device offers a high level of customization across the system, from camera controls to battery management and performance settings. Users who are willing to explore the settings and fine-tune the phone to their preferences will get the most out of it.
Overall, the S25 Ultra is a powerful, feature-rich flagship that rewards users who want more control and flexibility from their device.
The camera system is especially impressive once you take advantage of its settings. The ability to switch between 20MP, 50MP, and 200MP modes, adjust image quality, and use Pro mode makes a noticeable difference in photo detail and clarity. When properly configured, the camera delivers outstanding results in both photos and video.
This device offers a high level of customization across the system, from camera controls to battery management and performance settings. Users who are willing to explore the settings and fine-tune the phone to their preferences will get the most out of it.
Overall, the S25 Ultra is a powerful, feature-rich flagship that rewards users who want more control and flexibility from their device.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, December 30, 2025
Hey Junbudd, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear how amazed you have been with the enhanced features and amazing capabilities of your device. Please, don't hesitate to reach out to us again in the future any time you have questions, or additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: Pam B
from Buffalo, NY
Verified Purchase:Yes
So far, it is just like my Samsung S22 Ultra. I don't see much of a difference except I have more storage. I have always loved the Samsung phones though.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
S pen removal
on December 30, 2025
Posted by: Tired of change
Samsung always does this every once in a while. They remove an excellent and loved feature, yet again. The s pen modifications or lack thereof are astonishingly mentally inept in my opinion.
Response from Samsung USBy R&R Team, December 31, 2025
Hi there, thank you for taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We know how distressing it can be when you have a new device that has been redesigned. We have provided a link to an article to help you with the redesigned S Pen features and integrate them into your usage. We have also shared a link to the complete manual for your device to assist you with hand gestures and voice commands you can use with your device. Lastly, we have provided a link to the Samsung Support Team to assist you if you have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
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Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Posted by: Mr Wilson
from Austin, TX
Expertise:Intermediate
Verified Purchase:Yes
I wasn't quite ready for an upgrade but had to; glad it happened. Awesome battery life, feature customization and overall storage.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Dallas Texas USA.
Expertise:Expert
Verified Purchase:Yes
My Samsung 25 ultra the best...
I'm very happy!!!!
I'm very happy!!!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, February 24, 2026
Hi there Jose Delaopacheco, we are grateful for your feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear that you are so happy with your device, and that you are finding it the best for your usage. We have provided links to resources to help you discover all of the enhanced capabilities like Galaxy AI, align the settings to your preferences, and answer any questions you may have about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Posted by: Mistercr0wley
from Idaho
Expertise:Intermediate
Verified Purchase:Yes
Much faster. However, wish options a d apps would be completely reset. Help us find the options easier instead of burying them deeper or moving them. Allow options that we don't want (Bixby) to be completely removed.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
5
Response from Samsung USBy R&R Team, February 6, 2026
Hi there Mistercr0wley, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are pleased with the enhanced processing power of your device. We have provided a link to the complete manual for your device to help you discover the different setting options, and disable any features you are not finding useful for your needs. We have also shared a link to the Samsung Support Team to assist you if you have any questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US