Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Silverblue
Average customer rating
4.8 out of 5
4.8
(27,201 Reviews)
Open Ratings Snapshot
Rating breakdown 27,201 reviews
5 Stars
23,318
4 Stars
3,014
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product. 
(
1,135 out of 1,323
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Silverblue
Customer Rating
3 out of 5
3
S25 ultra
on July 8, 2026
Posted by: Loves2shootphotos
[This review was collected as part of a promotion.] I purchased the Galaxy s25 ultra for the camera and galaxy AI features.
Personally I like the camera on the S10+ better.
I like The Galaxy AI feature on this phone, it's like carrying on a conversation with a real person. It's also nice to set up notes and reminders.
Value
3 out of 5
3
Response from Samsung USBy R&R Team, July 9, 2026
Hello Loves2shootphotos, we appreciate you sharing your feedback on your Samsung Galaxy S25 Ultra. We are pleased to hear that you are enjoying the upgraded features of Galaxy AI and how seamless it feels during your usage. We have provided a link to an article to help you with the upgraded camera settings and features for the best possible photos and videos regardless of lighting and setting. We have also provided a link to the Samsung Support Team to assist you if you have questions or believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great product. Love the camera and storage
on July 7, 2026
Posted by: Lakay1
[This review was collected as part of a promotion.] Love the AI functionality. This device response quicker and more accurately than before. Camera is great. I like the scan option. Overall I love this device
Value
4 out of 5
4
Response from Samsung USBy R&R Team, July 9, 2026
Hi there Lakay1, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are pleased to hear that you are enjoying the enhanced capabilities of Galaxy AI, quicker response times, and camera quality. We have provided a link to the Samsung Support Team to assist you any time you have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Useful for productvity
on July 7, 2026
Posted by: Ugtb2322
[This review was collected as part of a promotion.] Use everyday for tasks. Features keep me productive.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, July 9, 2026
Hi there Ugtb2322, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are pleased to hear that you are finding this device to be so helpful to you for keeping on track with your day and accomplishing your tasks. We have provided a link to the Samsung Support Team for your convenience. They can assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great features and easy to use.
on July 7, 2026
Posted by: Cali87clm
[This review was collected as part of a promotion.] Since 2006-2007 I have always had samsung phones. I now have the s25 ultra for about a year now, and I got to say they just keep getting better. The features, picture quality,and camera quality are like no other. I love how user friendly samsung makes their products, and how easy it is to get issues solved.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, July 9, 2026
Hi there Cali87clm, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so pleased to hear that you are having a great experience with your device, and that you are so happy with the camera quality, and ease of use. We have shared a link to the Samsung Support Team to assist you if any questions come up during your usage. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The features on this product is insanely wonderful
on July 7, 2026
Posted by: Cherry2dwrld
[This review was collected as part of a promotion.] This phone is extremely amazing, especially the galaxy AI system. Love the features and all it comes with.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, July 9, 2026
Hi Cherry2dwrld, thank you for taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are having such a great experience with your device, and that you have been so amazed with Galaxy AI. We have provided a link to the Samsung Support Team for your convenience if you have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Literally the best phone I have ever owned.
on July 7, 2026
Posted by: Jay123
[This review was collected as part of a promotion.] Love the phone. Snappy does everything I need and more. S pen works great.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, July 9, 2026
Hi there Jay123, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear how much you love your new phone, and that you are finding it to work so effortlessly during your usage. We have shared a link to the Samsung Support Team to assist you if you have any questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Easy to use
on July 7, 2026
Posted by: Mikpal12
[This review was collected as part of a promotion.] My Samsung Galaxy S25 ULTRA phone with Galaxy AI, or I should say handheld computer has been fantastic, cameras that are built in takes the clearest pictures I have seen yet. I have owned Samsung Galaxy phones for a long time and each one has never let me down, always been the top performer no matter what I may be doing, and now having The Samsung Galaxy AI installed, I can just say what I need the S25 ULTRA to do.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, July 9, 2026
Hey Mikpal12, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We love hearing how much you are finding your new device to be so fantastic, and helpful for your needs every day. We have provided a link to the Samsung Support Team to assist you if you have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
LOVE IT!!!!!
on July 7, 2026
Posted by: STEVO8866
[This review was collected as part of a promotion.] This S25 ultra is hands down they best phone that has hit the market in a while. The memory and the speed of this phone is simply amazing. With the S25 ultra and all the updates that samsung is giving only is setting the bar soooooo high for what they will bring out new.. when I got my new promotion I knew I needed a phone with speed and plenty of memory for all my apps for work and to be able to run several different platforms at one time and I was not settling for anything eles besides this samsung. Thanks samsung cause not only is my phone for my job but it also dose anything I want on my free time with NO LAG.. so all I can say is..... I LOVE IT!!!!!
Value
5 out of 5
5
Response from Samsung USBy R&R Team, July 9, 2026
Hey STEVO8866, thank you for sharing your feedback on your Samsung Galaxy S25 Ultra. We couldn't be happier to hear that you are loving your device, and have been so thrilled with the processing power and amazing capabilities available. We have provided a link to the Samsung Support Team to assist you if you have questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
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