Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Silverblue
Average customer rating
4.8 out of 5
4.8
(20,130 Reviews)
Open Ratings Snapshot
Rating breakdown 20,130 reviews
5 Stars
17,273
4 Stars
2,184
3 Stars
388
2 Stars
126
1 Star
159
86%of customers recommend this product. 
(
1,101 out of 1,277
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Silverblue
Customer Rating
5 out of 5
5
GREAT IMPROVEMENT FROM THE A35.
on January 15, 2026
Posted by: Honesty Reviwer
from Seattle, WA.
Expertise:Intermediate
Verified Purchase:Yes
Love it~! WAY better than my last phone, plus it is SUPER fast / responsive! Though I know the Korean version has 16GB of ram option, I wasn't going to ask my spouses family to send me that only becuse of that. The 12GB version is awesome, though I do see the positive to the 16GB of Ram because the more apps you collect, the more it eats up ! Just be aware of that! Other than that, I LOVE this phone, plus it's smaller than the wifes S24!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 16, 2026
Hey Honesty Reviewer, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are so thrilled to hear that you are enjoying the usage of your device, and finding it to operate so well for your usage. We have provided a link to the Samsung Support Team to offer their expertise if any questions come up as you continue using this device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
It does everything as a PRO.
on January 17, 2026
Posted by: Denny
Verified Purchase:Yes
It's better than I expected and easy to learn all the new features. I'm 85 years old and thought it might be over my head. it's the best phone I have ever had.
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, January 28, 2026
Hey Denny, we appreciate you taking time out of your day to share your feedback on your Samsung Galaxy S25 Ultra. We couldn't be happier to hear how easy you have found the usage of your new device, and that it is suprassing all of your expectations. We have provided a link to the Samsung Support Team for your convenience if any questions come up as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone
on January 20, 2026
Posted by: An Mu
Expertise:Expert
Verified Purchase:Yes
Most features are similar to my s24 ultra. The phone feels lighter than the s24 ultra.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 21, 2026
Hey An Mu, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are enjoying the lighter design of your new device, and finding it an easy upgrade from your previous device. We have provided a link to the Samsung Support Team for your convenience if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing
on January 29, 2026
Posted by: Samantha L
from Atlanta, GA
Expertise:Intermediate
Verified Purchase:Yes
Love the phone so much. Very large beautiful screen, good storage, and runs fast!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 30, 2026
Hi Samantha L, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are loving your phone so much and finding it easy to carry, appealing to look at, and fast during your usage. We have provided a link to the full manual to assist you with additional capabilities like Galaxy AI. We have also shared a link to the Samsung Support Team to assist you if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
S25 ultra truly a great phone
on February 2, 2026
Posted by: Mr B
Expertise:Intermediate
I use my s25 ultra for streaming and it is absolutely flawless with my service provider no buffering or overheating like watching a small TV and the camera is amazing as well.
Gemini is absolutely awesome as well always helping me with many questions.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 3, 2026
Hello Mr B, thank you for your feedback on your Samsung Galaxy S25 Ultra. We couldn't be happier to hear how much you are enjoying your streaming on your phone, and that the experience can be for prolonged periods of time without interruption. We have provided a link to the Samsung Support Team to offer assistance if you ever have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great quality
on February 3, 2026
Posted by: Nisha
from Memphis Tennessee
Expertise:Expert
Verified Purchase:Yes
Seriously, this device is top-notch! The build quality feels amazing, like it's built to last. And can we talk about the battery? It just keeps going and going, no need to constantly hunt for a charger. It really does tick every single box I was looking for in a new phone. The camera is absolutely phenomenal, the pictures are so crisp and vibrant. I've been so impressed with how well it performs in every situation. If you're on the fence, I'd say go for it, you won't regret it! It's definitely my favorite phone I've ever owned.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 5, 2026
Hi there Nisha, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We are ecstatic to hear how pleased you are with the amazing features and capabilities of your device. We love that you are capturing amazing photos and videos with your device. Please, reach out to us again any time you have questions, or wish to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Ultra class 25
on February 13, 2026
Posted by: MikeB
Verified Purchase:Yes
So many options it takes time to figure it out.
When you do it's great.
I would recommend this to a friend!
Response from Samsung USBy R&R Team, February 18, 2026
Hi there MikeB, thank you for sharing your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are enjoying the usage of your device, and finding so many amazing enhacements available. We have provided links to resources to help you explore the new device, and best align the settings to your preferences, as well as answering any questions you may have along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung never disappoints.
on February 23, 2026
Posted by: Stephen
from North Carolina
Expertise:Expert
Verified Purchase:Yes
Great phone and cameras with the added ai but with full controll of how the ai operates on my device is awesome.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 23, 2026
Hey Stephen, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are so pleased with the usage and capabilities of your device. We would love to hear from you again in the future if you ever have questions, or wish to provide additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
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