Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Silverblue
Average customer rating
4.8 out of 5
4.8
(20,156 Reviews)
Open Ratings Snapshot
Rating breakdown 20,156 reviews
5 Stars
17,292
4 Stars
2,186
3 Stars
390
2 Stars
127
1 Star
161
86%of customers recommend this product. 
(
1,105 out of 1,284
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Silverblue
Customer Rating
4 out of 5
4
Good phone.
on December 29, 2025
Posted by: Wacio
from Tucson AZ
Expertise:Intermediate
Verified Purchase:Yes
Many rave about this phone - it is marvel of technologu. The only think I spotted being problem for me is camera lenses sticking out asymmetrically on the back. This prevents phone from sitting flat on table. Can be resolved by selecting proper third party case.
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
3 out of 5
3
Response from Samsung USBy R&R Team, December 30, 2025
Hey Wacio, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are happy with the usage and capabilities of your device. We do recommend protective cases on all devices and are happy to hear that you have found one that aligns to your preferences. If you ever have questions or would like to share additional feedback on your Samsung products, we would love to hear from you again in the future. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Before use ultra very nice
on December 31, 2025
Posted by: Md Ali
Expertise:Beginner
Camera quality battery backup display zoom all everything
Very good
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 25, 2026
HI there Md Ali, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear how pleased you are with the amazing camera quality of your new device. We have provided a link to the complete manual for your device to help you further enhance your experience with your device with Galaxy AI. We have also shared a link to the Samsung Support Team to assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Good
on January 13, 2026
Posted by: Ivan93
Expertise:Intermediate
The phone is excellent, only the battery isn't performing as I expected (it drains somewhat quickly).
I would recommend this to a friend!
Features
5 out of 5
5
Performance
4 out of 5
4
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 15, 2026
Hey Ivan93, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are pleased with the capabilities of your device. We have provided links to a few articles to help you maximize the battery life of your device. We have also shared a link to the Samsung Support Team to assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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X
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Phone Review
on January 18, 2026
Posted by: Roderick
from Los Angeles
Expertise:Intermediate
Verified Purchase:Yes
Phone did come as describe, worked very well it a must buy if anyone is Interested in that type of phone.for me I just wanted something else.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 22, 2026
Hey Roderick, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are finding this device to be as described, and that you are enjoying the usage for your needs. Please, don't hesitate to reach out to us in the future if you ever have questions, or wish to share additional thoughts about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Just loving it
on January 18, 2026
Posted by: Anonymous
from Michigan
Expertise:Intermediate
Verified Purchase:Yes
Everything about the phone is a is expected. Have to send this email 2 years later.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 22, 2026
Hello Fazia namar, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear that your device is meeting your expectations in functionality. We have provided links to resources to help you discover additional capabilities, and answer any questions you may have along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Working good so far
on February 8, 2026
Posted by: David
from Florida
Expertise:Intermediate
Verified Purchase:Yes
I have had this phone for close to 3 weeks now, it has been good. I do like how snappy the software is, I do however get missed focus sometimes when I am taking pictures. The overall package though is quite exquisite and the screen is beautiful. The battery life is good enough for me, I am hoping in the future the galaxy devices get bigger batteries that gets us through two-three days and faster wireless charging. Overall I am enjoying my experience so far.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 9, 2026
Hi David, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are happy with the usage of your device, and finding it to process so well. We have provided a link to a troubleshooting guide to assist you with the blurry photos you mention experiencing. We have also shared a link to the Samsung Support Team to assist you further if you have questions as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
S25
on February 24, 2026
Posted by: Cheska
Expertise:Expert
Verified Purchase:Yes
Love my s25 very good phone amd feels good in my hands.
I would recommend this to a friend!
Response from Samsung USBy R&R Team, February 25, 2026
Hey Cheska, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are loving your new device, and that it feels so good in your hand for prolonged usage. We have provided links to the complete manual and to the Samsung Support Team to help you fully explore your device, align the settings to your usage, and answer any questions that may arise along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
It is very nice phone looks are excellant me
on February 8, 2025
Posted by: Child of the Comos
Very versatile for many a pplications. And durable. Including many features.
Written by a customer while visiting Samsung US
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