Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Silverblue
Average customer rating
4.8
(26,252 Reviews)
Rating breakdown 26,252 reviews
5 Stars
22,514
4 Stars
2,905
3 Stars
505
2 Stars
151
1 Star
177
86%of customers recommend this product.
(
1,133 out of
1,320)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Silverblue
Customer Rating
2
Record Calls feature
on November 28, 2025
Posted by: aerobixnstr
Please remove the record calls icon/from the Home Screen and give the option to NOT have it on your phone? It should not be forced on a consumer by you putting it in on a REQUIRED update.
Thanks!
I would recommend this to a friend!
Response from Samsung USBy R&R Team, December 1, 2025
Hey Aerobixnstr, thank you for sharing your feedback on your Samsung Galaxy S25 Ultra. We know how important your phone is to you, and wanting to best align the settings and features to your preferences. We have provided a link to the complete manual to help you with best customize your device to your usage preferences. We have also provided a link to the Samsung Support Team to assist you if you prefer direct assistance through chat. Thank you for being a Ssamsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Google phone!! Not Samsung
on March 23, 2025
Posted by: Cbmomma
from Florida
Horrible!!! I've had Samsung phones since Note 8. I was excited about upgrading to this phone until I realized it is a Google owned phone with Samsung name on it. I don't like Google messages, it forces you to download mail apps because trying to add any other email to the phone is `against Google policy'. Very disappointing. I love Samsung, but this stupid decision to make everything Google on this phone is changing my mind about this company. If I wanted a Google phone, I would go buy a Pixel. So I will not be upgrading anymore, and if I get a new phone, it will not be Google Samsung phones. Sad. You lost a long time customer over these stupid changes. Should have left things alone. It was a great phone without having Google involved in every aspect of it.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, March 24, 2025
Hey there Cbmomma, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We understand how important the usage and functionality of your new phone is to you, and we would love to help you best align the settings and usage to your preferences. We have provided a link to the full device manual to help you with additional applications you can use. We have also shared a link to the Samsung Support Team to help you and answer any questions you may have about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
S25 Ultra Review
on February 7, 2025
Posted by: Caynade
[This review was collected as part of a promotion.] Finally switched to Andriod after 10 years of iPhone, and the s25 ultra blew my mind. This phone has everything i ever need and more. Never going back to iPhone ever again.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
No sd card port
on December 5, 2025
Posted by: ArmyGuyDan
[This review was collected as part of a promotion.] No sd card port No sd card port No sd card port No sd card port No sd card port No sd card port No sd card port
No sd card port
No sd card port
No sd card port
No sd card port
No sd card portNo sd card portNo sd card portNo sd card portNo sd card port
No sd card port
No sd card port
Value
1
Response from Samsung USBy R&R Team, December 9, 2025
Hello ArmyGuyDan, thank you for taking time out of your busy day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We know how important being able to keep all of your important information on your device with you, and not having to decide what, if anything, to delete. If you are finding the storage capacity insufficient for your needs, we do have storage expansion available for your device through cloud-based storage. The removal of the SD card slot has help enhance the durability and water-resistance of your device. We have provided a link to the Samsung Support Team if you have questions about storage expansion on your device. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Be careful
on December 18, 2025
Posted by: Love
Bad design compared to Note 9 I had for 7 years. The time and battery prompt you need a magnifier to read. Several steps that were just 1 are now 2 or 3, backwards tech i feel. Should have done better.
Response from Samsung USBy R&R Team, December 18, 2025
Hey Love, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We know that upgrading to a new device can come with a bit of a learning curve as the shortcuts and other features have been changed. We have provided a link to the complete manual to help you with these features that may be causing frustration, align the settings to your preferences, and discover the full capabilities of your device. We have also shared a link to the Samsung Support Team to assist you if you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Fix the camera!!
on January 7, 2026
Posted by: UPSET
from Florida
Expertise:Expert
I am so disappointed and angry with this phone camera. I finally upgraded my ultra 20 to an ultra 25 in December. What the hell happened Samsung?! PLEASE FIX THE CAMERA! PLEASE! Lighting is so bad. Quality is horrible. It looks so pixelated and over processed. I can't zoom in. It looks like a painting. I use my camera everyday! I make content, I'm the family's photographer. THIS IS HORRIBLE! I will be including photos I took of myself with my ultra 25 and my kids Galaxy 25. Taken secs after and unedited. Samsung! Please fix this issue! I tried settings. I tried raw photos. Nothing is working!
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, January 8, 2026
Hello there, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how frustrating it is when you have a new device that is not operating as intended or expected. We have provided links to resources to help you with the lighting and different settings and features of your camera. We have also shared a link to the Samsung Support Team to assist you further if you continue to experience frustrations with the camera of your device. Thank you for being a Samsung customer. -Elizabeth
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
problems with Updates
on February 21, 2025
Posted by: Belle
I have had update problems. I want my old Note 10 back.
Response from Samsung USBy R&R Team, February 24, 2025
Hi Belle, we appreciate you sharing your experience with your Samsung Galaxy S25 Ultra with us. We completely understand how important the software and security updates are to ensure you have the most up to date features and feel confident in the security. We have provided a link to the Samsung Support Team to help you troubleshoot and resolve this experience with updates you have available on your device. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on March 14, 2025
Posted by: Aali102
[This review was collected as part of a promotion.] Upgraded from an s23 ultra. Way better screen faster phone. if you have any phone older than the s24 and you're thinking of upgrading don't hesitate go for it.
Value
5
Written by a customer while visiting Samsung US