Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Silverblue
Average customer rating
4.8
(26,250 Reviews)
Rating breakdown 26,250 reviews
5 Stars
22,512
4 Stars
2,905
3 Stars
505
2 Stars
151
1 Star
177
86%of customers recommend this product.
(
1,133 out of
1,320)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Silverblue
Customer Rating
4
Why I hate google
on June 11, 2026
Posted by: Googlehater
[This review was collected as part of a promotion.] Google just keeps trying to take over my phone. Making me deal with constant crap I don't want. The phone itself is great. Camara is excelent. Just Google turning stuff on wasting my memory space connecting to outside sites.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great flagship as usual.
on June 12, 2026
Posted by: JustAGuyWithSomeThoughts
[This review was collected as part of a promotion.] After being a loyal Galaxy S series user for over a decade this is my first Ultra model. Ive had the legendary S10e, S24+, and now S25 Ultra. I can't think of one thing that I could legitimately complain about. For the first time I've invested in the Samsung ecosystem more than ever with a watch, Buds3 Pro, and am beginning to explore the complexity of SmartThings. On top of that I recently have started using Oticon Zeal hearing aids which connect with Bluetooth and they work together better than I would have imagined. It seems that everyday I learn of new things to do with this phone.
I was skeptical about Galaxy AI at first thinking it is just a way to justify a higher price point but as I learn to use it more, the less skeptical I am. I can't say a lot about the majority of features as I like to learn a bit at a time but so far by a longshot the best part is Circle to Search. I've saved a ton of headache and money by taking pictures of things I know nothing about and using the feature. It's very easy to use and there hasn't been one thing I haven't been able to figure out with it.
I plan on using this phone for years and look forward to learning about everything this great flagship can do.
I plan on using this phone for years and look forward to learning about everything this great flagship can do.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Premium performance and display
on June 12, 2026
Posted by: Nocturno44
[This review was collected as part of a promotion.] I use this device constantly throughout my daily routine, primarily for work multitasking, streaming videos during my breaks, and high-end gaming in the evenings and the exceptional performance handles switching between productivity apps seamlessly without any lag. The stunning display makes watching movies incredibly immersive, and the impressive battery life easily gets me through a full, heavy day of use. It has genuinely improved my daily workflow and entertainment experience
Value
4
Written by a customer while visiting Samsung US
Posted by: Chris
from Maine
Expertise:Expert
Verified Purchase:Yes
Great camera and fast startup. AI works quickly and accurately.
One UI 8 has some really great customization features especially paired with the Good Lock app.
The curved corners are just "ok". I prefer a square phone. I think this will be my last S series if the phone gets anymore rounder.
One UI 8 has some really great customization features especially paired with the Good Lock app.
The curved corners are just "ok". I prefer a square phone. I think this will be my last S series if the phone gets anymore rounder.
I would recommend this to a friend!
Features
5
Performance
5
Design
3
Value
5
Response from Samsung USBy R&R Team, September 9, 2025
Hi there Chris, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We love hearing that you found the inital setup to be so smooth and easy, and that you are so pleased with the usage of Galaxy AI. We have provided a link to the Samsung Support Team of offer assistance if you ever have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Gbarnes
from Nashville TN
Expertise:Expert
Verified Purchase:Yes
I love this phone! It works great and I love the stylus
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, February 10, 2026
Hi there Gbarnes, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear how much you love this new phone, and that you are loving the usage of the accessories like the S Pen as well. We have provided links to resources to help you discover all of the amazing features available on your device, align the settings to your preferences, and answer any questions along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Jimbo
from N.j
Expertise:Intermediate
Verified Purchase:Yes
The battery only lasts about 8 hours before it's down to 10%, my s24 you stole from me would last all
Performance
5
Design
5
Value
3
Response from Samsung USBy R&R Team, February 17, 2026
Hi there Jimbo, we appreciate you sharing your feedback on your Samsung Galaxy S25 Ultra. We know how important the lasting battery life of your device is to you every day, and the intelligent battery life of your device is designed to adjust to your consumption after a short period of usage, and maximize automatically. If this is not your experience, we have provided links to troubleshooting guides to help you maximize the battery life of your device. We have also shared a link to the Samsung Support Team to assist you further if this experience continues with your device. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent phone of 2025
on February 28, 2025
Posted by: Lovebirds
[This review was collected as part of a promotion.] The seamless actions across apps streamline workflows, allowing for effortless transitions between different platforms. Now Brief provides a convenient way to quickly jot down thoughts and ideas. The innovative Audio Eraser tool lets you refine recordings by removing unwanted background noise. These combined features offer a significant boost in productivity and creativity. Such enhancements make for a truly worthwhile user experience. The smooth texture feels luxurious against the skin. Its lightweight design minimizes strain during extended use. This allows for a more enjoyable and comfortable experience. You'll appreciate the ergonomic design during prolonged periods of activity. It's a perfect blend of form and function.
Value
5
Written by a customer while visiting Samsung US
Posted by: Ray D
from Miami
Expertise:Intermediate
Verified Purchase:Yes
The battery life is horrible. For the price of the unit I would have expected more by year 2025! Considering other options moving forward. Thats a lot for me to say since I've a loyal customer for 15 years plus. By the time I get home around 3:30PM 30 to 40% battery with moderate use, I will not make it through the entire day.
Performance
4
Design
4
Value
2
Response from Samsung USBy R&R Team, September 10, 2025
Hi there Ray D, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how important the lasting battery life of your device is to you every day. We have provided links to a few troubleshooting guides to assist you in maximizing the battery life of your device. We have also shared a link to the Samsung Support Team if this experience continues with your device. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US