Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Silverblue
Average customer rating
4.8
(26,016 Reviews)
Rating breakdown 26,016 reviews
5 Stars
22,320
4 Stars
2,872
3 Stars
497
2 Stars
151
1 Star
176
86%of customers recommend this product.
(
1,132 out of
1,319)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Silverblue
Customer Rating
1
Post software update is too slow! Horrible!!
on May 25, 2026
Posted by: Dfwguy2008
[This review was collected as part of a promotion.] Post software update is too slow. Being a 20 plus years customer. I don't intend to buy new Samsung phone anymore..
Value
1
Response from Samsung USBy R&R Team, May 28, 2026
Hi there Dfwguy2008, thank you for taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We know how important the usage of your device is to you every day for a range of daily tasks. We have provided a link to an article to help you adjust the refresh rate for enhanced speed of your device. We have also provided a link to the Samsung Support Team to offer additional assistance if you continue to experience the frustration with the speed of your device you mention. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
S25 Ultra
on May 25, 2026
Posted by: SicilyRules
[This review was collected as part of a promotion.] I have Gemini AI downloaded and I use it for turning on/off my bedroom light mainly, and every now and then I use it to search images.
I had a Samsung phone since I had Samsung Instinct with the swapable batteries. I find new features and faster processing on the S25 vs S24.
I need to learn more about the AI world and what I can do with it.
I had a Samsung phone since I had Samsung Instinct with the swapable batteries. I find new features and faster processing on the S25 vs S24.
I need to learn more about the AI world and what I can do with it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Upgrade from S22 Ultra
on May 25, 2026
Posted by: AlejoViejo
[This review was collected as part of a promotion.] Great evolution of the ultra line. Previous S22 Ultra was great but this is even better especially in the battery life department. Last all day and then some. Everything else is just a good evolution of the 22, quicker and more immediate updates as well. The Galaxy AI photo editing is still the best around.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is perfect
on May 25, 2026
Posted by: Love2ShopPhones
[This review was collected as part of a promotion.] I use my Galaxy device for streaming and gaming and it is perfect and so very reliable
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Bwst mobile ever
on May 25, 2026
Posted by: AMIRALI4142
[This review was collected as part of a promotion.] I really liked this phone. Its camera, AI features, and battery life are amazing.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy AI in my hands
on May 25, 2026
Posted by: SamsungFan
[This review was collected as part of a promotion.] I'm loving everything about this phone. Corners are just perfect and it's lightweight. You can't go wrong with the Galaxy AI features from this device. Photo editing is almost perfect and you can make your photos stand out by using AI. It's very fast for gaming and I have no lagging issues. It does heat up with gaming but not so much that you can't hold your phone. I would definitely purchase this phone again. I rate the s25 ultra a 10/10.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone ever!
on May 25, 2026
Posted by: VikingTechSolutions
[This review was collected as part of a promotion.] I literally do my entire IT business and music business on this device controlling other devices and using AI for content generation and more. It is a phenomenal phone. I have the S26 sitting waiting to be opened for months now and just haven't made the switch yet. Typically, all of the even numbered Galaxy devices suck balls so we will see how the S26 goes. I have had a S1, S3, S5, S7, S9, S10 (when I found out even numbers Galaxies suck), S21, S22, S23, S25 and now S26.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It is the best in camera system speed beauty the b
on May 25, 2026
Posted by: Bender1901
[This review was collected as part of a promotion.] And now with artificial intelligence, I have the world in my hands with just a circle, this device has everything, Samsung has the best.
Value
5
Written by a customer while visiting Samsung US