Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Silverblue
Average customer rating
4.8
(26,249 Reviews)
Rating breakdown 26,249 reviews
5 Stars
22,511
4 Stars
2,905
3 Stars
505
2 Stars
151
1 Star
177
86%of customers recommend this product.
(
1,133 out of
1,320)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Silverblue
Customer Rating
5
Best phone i ever had
on May 31, 2026
Posted by: Jignesh
[This review was collected as part of a promotion.] S25 ultra is blazing fast. Display is gorgeous. Cameras are 7/10. Software 10/10.Batery lasts long time 10/10.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Second Samsung phone& the biometrics don't work
on June 2, 2026
Posted by: Alyssa242424
[This review was collected as part of a promotion.] I had the s24 ultra and the Biometrics specifically the fingerprint sensors quit working and there is no way to get it fixed so I upgraded and I am still paying payments on the s25 ultra and now that by metric system in fact did quit working as well. I am debating switching even though I have been Samsung loyal now for the past 15 years.
Value
3
Response from Samsung USBy R&R Team, June 3, 2026
Hi there Alyssa242424, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how important the security of your device is to you, and wanting to be able to unlock this device with ease. We have provided a link to an article to help you troubleshoot the fingerprint reader on your device. We have also provided a link to the Samsung Support Team to assist you further if this experience continues with your device. Thank you for being a Samsung customer. -Elizabeth
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
I really enjoy this phone.
on June 2, 2026
Posted by: Makenacove2001
[This review was collected as part of a promotion.] I find that the camera could still be a bit better. Along with more editing options to get rid of the blurry ness. At one time there was a setting for taking motion shots which i thought was great addition..... then it went away. I enjoy the Ai editing tools. Wish there was a better way to detect spam calls, texts, and emails.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on June 2, 2026
Posted by: David58
[This review was collected as part of a promotion.] I love my phone so user friendy. Easy to update, I get reminder of update
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the camera. Wish the battery was bigger
on June 2, 2026
Posted by: Jdog552
[This review was collected as part of a promotion.] Galaxy ai is awesome. Camera is good. Better battery.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
3yrs and counting not a single issue
on June 2, 2026
Posted by: Winrchkdinr
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra delivers outstanding performance, a stunning display, and an incredible camera system. Galaxy AI adds useful features like photo editing, real-time translation, and smart productivity tools that make everyday tasks easier. Combined with excellent battery life and the S Pen, the S25 Ultra is one of the best flagship smartphones available.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Does great with all the basic things
on June 3, 2026
Posted by: SamsungUser322
[This review was collected as part of a promotion.] All these Galaxy AI but bixby is still lacking. Some freezing with the phone once in a while
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Love the phone
on June 3, 2026
Posted by: GalaxyEnthusiast
[This review was collected as part of a promotion.] I love Galaxy devices. The AI on the phone does amazing. Im new to the whole AI world and its pretty easy to use! The only thing I dont like about the phone is the pen pops out every once in a while without pushing it. I wish there was a more secure thing for it or to remove it from the top. Other than that I have no complaints.
Value
4
Written by a customer while visiting Samsung US