Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Silverblue
Average customer rating
4.8
(26,249 Reviews)
Rating breakdown 26,249 reviews
5 Stars
22,511
4 Stars
2,905
3 Stars
505
2 Stars
151
1 Star
177
86%of customers recommend this product.
(
1,133 out of
1,320)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Silverblue
Customer Rating
5
The reason why I switched back
on May 20, 2026
Posted by: Lemoncello
[This review was collected as part of a promotion.] With Galaxy ai, I'm able to fix pictures, get transcribed notes from voice memos, screen calls and figure out exactly who and why is calling without ever picking up. Samsung really stepped their game up. Not to mention updating the design so that I can personally have a better experience with my phone with the rounded corners.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
I actually really like it except for a few things
on May 21, 2026
Posted by: Babykakes420
[This review was collected as part of a promotion.] I do like my s25 ultra but the stylus could have been more durable and stays in spot where it's supposed to also I've noticed that on my back side of my phone it has a weak point cuz I noticed on the person's phone that I'm friends with has the s24 their phone is cracked almost in the same exact spot and made the same kind of pattern I guess you would have to say
Value
3
Response from Samsung USBy R&R Team, May 21, 2026
Hello there, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We understand how important your device is to you every day, and wanting the device to be durable during your usage for a prolonged period of time. We do recommend protective cases on all devices to help prevent damage from accidental bumps and drops that occur during usage. We have provided a link to the Samsung Support Team if you are in need of a repair to your device, or have questions about the experience you mention with your S Pen. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone
on May 21, 2026
Posted by: Jay505
[This review was collected as part of a promotion.] The AI is a great feature to have as the AI really helps you to be able to do things faster and more efficient. The S-Pen is another great feature. The phone it's self is great all around. The processor is fast and efficient and it's great for gaming as I have never had a problem playing any games on the phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Good phone
on May 22, 2026
Posted by: Chris34288
[This review was collected as part of a promotion.] Amazing phone for what I do. Mentioning Galaxy Ai.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Incredibly Fast with Epic AI Features
on May 22, 2026
Posted by: WHITEARMOR
[This review was collected as part of a promotion.] After spending plenty of time with this phone, I can confidently say it is a powerhouse. It delivers incredibly fast, buttery-smooth performance, but what truly sets it apart are the AI features that have seamlessly integrated into my daily routine.
Pros
Performance: Incredibly fast and buttery smooth during daily use.
Standout AI Features:
Circle to Search: An absolute staple that I use multiple times every single day.
Circle to Search: An absolute staple that I use multiple times every single day.
AI Call Assistant: Epic for screening calls and managing voicemails, making it incredibly easy to avoid scams.
Daily Automation: Seamlessly handles setting all of my reminders and alarms.
Creativity: Excellent AI tools for editing images and creating custom greeting cards.
Audio Quality: The speakers sound fantastic and offer an enjoyable, crisp quality for listening to podcasts.
System Control: Bixby works great for smoothly navigating and controlling internal phone features.
Cons
Low-Light Camera: While the cameras are generally good, the low-light and night performance definitely has a lot of room for improvement.
Battery Life: Nothing to write home about. It isn’t spectacular, but it is acceptable and gets the job done.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
My 25 Ultra
on May 22, 2026
Posted by: Msbosshogg
[This review was collected as part of a promotion.] My Ultra is amazing. I love all the features and I love learning how to use the new features. This phone is awesome. I wish I had the S26 with the built in privacy screen. The Galaxy AI feature are useful too!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
S25 Ultra a great upgrade
on May 23, 2026
Posted by: BYOGLx
[This review was collected as part of a promotion.] I upgraded to the S25 Ultra from an S22 Ultra and I feel like it was a great upgrade. I really enjoy the overall design amd features. The Galaxy AI is pretty useful in editing pictures, especially after the latest update. Its great for editing visual themes or just eliminating backround objects that you'd like to remove, cleaning up the picture very easily. The S Pen is very helpful in taking notes and signing digital documents. Overall its a great flagship phone with a lot of cool features I probably haven't discovered yet.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The camera and ai features are top notch
on May 23, 2026
Posted by: Jmills
[This review was collected as part of a promotion.] Here’s a strong rave-style review you could post online or use on social media for the Samsung Galaxy S25 Ultra:
Writing
I’ve used a lot of phones over the years, but the Samsung S25 Ultra is on another level. The display is absolutely stunning — insanely bright, smooth, and crystal clear. The camera quality honestly feels professional, especially the zoom and night shots. Battery life easily gets me through the entire day, even with heavy use.
Performance is lightning fast with zero lag, and the AI features actually feel useful instead of gimmicky. Gaming, multitasking, videos, editing photos — this phone handles everything effortlessly. The build quality feels premium in every way, and the S Pen is still one of the best features Samsung offers.
Samsung really perfected the Ultra series with this one. If you want a phone that does EVERYTHING and does it exceptionally well, the S25 Ultra is worth every penny.
Writing
I’ve used a lot of phones over the years, but the Samsung S25 Ultra is on another level. The display is absolutely stunning — insanely bright, smooth, and crystal clear. The camera quality honestly feels professional, especially the zoom and night shots. Battery life easily gets me through the entire day, even with heavy use.
Performance is lightning fast with zero lag, and the AI features actually feel useful instead of gimmicky. Gaming, multitasking, videos, editing photos — this phone handles everything effortlessly. The build quality feels premium in every way, and the S Pen is still one of the best features Samsung offers.
Samsung really perfected the Ultra series with this one. If you want a phone that does EVERYTHING and does it exceptionally well, the S25 Ultra is worth every penny.
Value
5
Written by a customer while visiting Samsung US