Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Silverblue
Average customer rating
4.8
(27,201 Reviews)
Rating breakdown 27,201 reviews
5 Stars
23,318
4 Stars
3,014
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Silverblue
Customer Rating
4
It is exactly what I look for but with some flaws
on July 13, 2026
Posted by: Polar0012
[This review was collected as part of a promotion.] First let me start with all the amazing features it has, the camera is so good, I love the camera all the colors at the moment of capture an image the possibility of having a good shot of the moon and even the stars, I love that. Second of all is the performance,although is not perfect, it accomplishes very good on a daily basis all it's tasks.
I also love the 120hz display, it makes me feel that is a premium product worth the price.
Galaxy AI is the best AI I have tried compared to other competitor phones. It just works so smooth, fast, and precise at a superior level compared to any other devices, and partnered with Google Gemini, they make the best out of this device whenever I need to find something in the screen, or translate at text in a different language, or even just ask for anything in general, is a life changer.
I also love the personalization on the homescreen, I can put all the apps and widgets anywhere I want, even in the lock screen.
I would love to keep saying good things but as I mentioned in the title, there are some flaws.
Battery life. I really wish the battery would last longer, specially after a year of using the phone every day, I can tell that now it drains faster compared to the firsts days.
Another thing that I did not like much is when I tried my phone for gaming, it heats up quickly and does not give me the performance I would like for a premium product like this.
For last the glitches on apps like YouTube or Instagram. I can't open apps sometimes
I also love the 120hz display, it makes me feel that is a premium product worth the price.
Galaxy AI is the best AI I have tried compared to other competitor phones. It just works so smooth, fast, and precise at a superior level compared to any other devices, and partnered with Google Gemini, they make the best out of this device whenever I need to find something in the screen, or translate at text in a different language, or even just ask for anything in general, is a life changer.
I also love the personalization on the homescreen, I can put all the apps and widgets anywhere I want, even in the lock screen.
I would love to keep saying good things but as I mentioned in the title, there are some flaws.
Battery life. I really wish the battery would last longer, specially after a year of using the phone every day, I can tell that now it drains faster compared to the firsts days.
Another thing that I did not like much is when I tried my phone for gaming, it heats up quickly and does not give me the performance I would like for a premium product like this.
For last the glitches on apps like YouTube or Instagram. I can't open apps sometimes
Value
4
Response from Samsung USBy R&R Team, July 16, 2026
Hi there Polar0012, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are pleased to hear that you are finding features you enjoy using every day. We have provided links to articles to help you maximize the battery life of your device and troubleshoot the apps that are not functioning as intended. We have also provided a link to the Samsung Support Team to assist you further if you have questions, or believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
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Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
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Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on July 13, 2026
Posted by: brosn76
[This review was collected as part of a promotion.] Great for daily use. Specs are great. It's snappy and has plenty of space. Wish for SD card slot.
Value
5
Response from Samsung USBy R&R Team, July 16, 2026
Hi Brosn76, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are pleased to hear you are happy with your device, and finding so many amazing ways to use this device every day. We have provided a link to the Samsung Support Team to assist you if you are in need of storage expansion during your usage. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Ever the Same...Better Every Day!
on July 13, 2026
Posted by: JayRyan
from Central Indiana
Expertise:Intermediate
I've never been brand biased like alotta people get about their phones especially... but when I think about it, I SHOULD BE!
My Galaxies have ALWAYS held up well beyond the annual model upgrades--I believe my very first was a S5, but I never genuinely felt as if I was hanging on to an obsolete or inferior product. Just like my S25Ultra still impresses me: never failing to improve in all aspects to the point it's as if im barely still only beginning to know my own best friend! But the advertisers r already telling me it's that time again whenever im ready LOL
My Galaxies have ALWAYS held up well beyond the annual model upgrades--I believe my very first was a S5, but I never genuinely felt as if I was hanging on to an obsolete or inferior product. Just like my S25Ultra still impresses me: never failing to improve in all aspects to the point it's as if im barely still only beginning to know my own best friend! But the advertisers r already telling me it's that time again whenever im ready LOL
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Response from Samsung USBy R&R Team, July 16, 2026
Hi JayRyan, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear how much you are loving your device, that it has held up so well during your usage, and that it feels like there is always something new to discover. We have provided a link to the complete manual to help you with the exploration of your device at your convenience. We have also provided a link to the Samsung Support Team to assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5
I love my s25 ultra!
on July 11, 2026
Posted by: KATASTR0PHIC
[This review was collected as part of a promotion.] I love my S25 ultra ! The cameras are just amazing and the screen definition is just as amazing. I have always been a huge Samsung fan. From there devices to refrigerators ! I am always using Galaxy AI. It is so helpful in everything from daily use to all my projects. Thank you Samsung!
Value
5
Response from Samsung USBy R&R Team, July 16, 2026
Hi there KATASTR0PHIC, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are ecstatic to hear how much you love your new device, and that you are finding the display to be beautiful, and that you are finding so many uses for Galaxy AI. We have provided a link to the Samsung Support Team for your convenience. They can assist you any time you have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Wonderful device with superfast performance.
on July 10, 2026
Posted by: Moon2026
[This review was collected as part of a promotion.] Super fast performance in every category. I like the export raw feature in camera for taking photos. The top notch video streaming is one of a kind. I have bought this in black Friday deal. It is a complete value for money. Although the battery backup is a bit less compared to the other elite category phones, the super fast charging feature is awesome. Additionally, Galaxy AI feature makes your user experience smoother.
Value
5
Response from Samsung USBy R&R Team, July 16, 2026
Hey Moon2026, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are loving your new device, and that you are finding so many amazing ways to use Galaxy AI to streamline daily processes. We have provided a link to the Samsung Support Team to assist you if any questions arise during your usage. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
3
S25 ultra
on July 9, 2026
Posted by: Galaxygirlimfaroutman
[This review was collected as part of a promotion.] Hi. I have a galaxy s25 ultra. I use it for phone calls, streaming, music, school, work, and sometimes to even watching movies or tv. The only complaint I have is that I only know how to do about 5% of what I can do. Lol. That's on me though because I haven't spent the time to research. The pictures this phone takes is outstanding!! I'm actually really enjoying gallaxy AI on this phone. I also have samsung tvs and a watch.
Value
3
Response from Samsung USBy R&R Team, July 10, 2026
Hi there Galaxygirlimfaroutman, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are pleased to hear that you are pleased with the features and capabilities you have discovered with your device thus far. We have provided links to the full manual and the Samsung Support Team to assist you with fully discovering your new device and answering any questions you may have during your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5
Excellent telephone equipment
on July 9, 2026
Posted by: Llanero2026
[This review was collected as part of a promotion.] This S25 Ultra is the best phone I've ever bought; it's fast and easy to use, and the camera is spectacular—especially at night. The AI is on another level. I really recommend this phone 100%.
Value
5
Response from Samsung USBy R&R Team, July 16, 2026
Hi there Llanero2026, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We couldn't be happier to hear that you are loving your new device, and finding it to be the best one you've ever had. We have provided a link to the Samsung Support Team for your convenience. These experts can assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4
Love the device but the speaker blew
on July 9, 2026
Posted by: Saerick
[This review was collected as part of a promotion.] Everything about this device is everything I need. The galaxy AI is awesome. The screen and cameras are incredible. My only gripe is the speaker at the bottom blew after it got wet.
Value
4
Written by a customer while visiting Samsung US