Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Silverblue
Average customer rating
4.8
(22,835 Reviews)
Rating breakdown 22,835 reviews
5 Stars
19,586
4 Stars
2,499
3 Stars
444
2 Stars
138
1 Star
168
86%of customers recommend this product.
(
1,127 out of
1,309)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Silverblue
Customer Rating
5
Love Samsung
on April 13, 2026
Posted by: Miggy211
[This review was collected as part of a promotion.] Galaxy has my heart. The Galaxy AI features are amazing and the phone is great.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone has the best camera the ai is awesome i
on April 13, 2026
Posted by: Lonewolf80
[This review was collected as part of a promotion.] This has been the best galaxy yet with all the features
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Went back to my s24 ultra was a better phone.
on April 13, 2026
Posted by: Smitty
[This review was collected as part of a promotion.] Went back to the S24 ultra. Because the S25 do not offer any new features that the s twenty four already offered. Had issues with the s twenty five, with setting up my wifi and linking to it, and the phone was running very slow.And poor. So I didn't even bother keeping the phone, sent it right back.Never sent my trade in and just went back to my s twenty four ultra. As far as AI goes i think it's total garbage.And it's gonna do nothing but cause issues in this world.
Value
1
Response from Samsung USBy R&R Team, April 14, 2026
Hi there Smitty, thank you for taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We understand how important it is to feel that you have gotten a new device you are excited to use, and that you are finding new and enhanced features that enhance your life every day. We have provided links to resources to help our customers adjust the refresh rate of their device to maximize speeds, as well as an article to help you troubleshoot the connectivity of your device. We have also shared a link to the Samsung Support Team to assist you any time you have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone ever!
on April 13, 2026
Posted by: Kuro2shiro
[This review was collected as part of a promotion.] The S25 Ultra has been nothing but wonderful for me, I write and draw so the Galaxy AI tool helps me find references when needed like a building background or stronger word to use. It of course chargers a lot quicker so I'm able to get back to work when needed without any full delay. I also work as a salesman so when I need to take high quality videos or photos to send to my customers it helps them be able to see the product their going to purchase real up close and personal with issue. Love this phone!
10/10
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Very happy with device and features
on April 13, 2026
Posted by: TeddyKGB
[This review was collected as part of a promotion.] Upgraded from an S22 Ultra to the S25 Ultra, and I'm very happy with it . It is similar, but better. It has an improved camera for better pics & videos. I'm also happy with the new features/apps, such as Galaxy AI and the Good Lock group of plugins to help personalized the phone more.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Easy to control, very shiny fits in my pocket.That
on April 13, 2026
Posted by: Casique55
[This review was collected as part of a promotion.] Phone is really good.Shining fits in my pocket.I had it for about three years.Nothing wrong with it no, i'm saying thank you cuh.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
AI on this phone works amazing
on April 13, 2026
Posted by: JFTR53
[This review was collected as part of a promotion.] Galaxy AI is one of the best feature for the phone. Battery last all day using the phone for many things. Calls, apps, work and gaming on spare time.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent phone
on April 13, 2026
Posted by: Guy2live
[This review was collected as part of a promotion.] AI and phone works well. S series phones are the beat phones out there. Very pleased
Value
5
Written by a customer while visiting Samsung US