Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Silverblue
Average customer rating
4.8 out of 5
4.8
(20,135 Reviews)
Open Ratings Snapshot
Rating breakdown 20,135 reviews
5 Stars
17,275
4 Stars
2,185
3 Stars
388
2 Stars
127
1 Star
160
86%of customers recommend this product. 
(
1,100 out of 1,278
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Silverblue
Customer Rating
4 out of 5
4
Still new
on February 14, 2026
Posted by: TF02
Verified Purchase:Yes
Still getting used to the new phone but so far it's better than my Galaxy note S8. More storage is what I needed
I would recommend this to a friend!
Response from Samsung USBy R&R Team, February 18, 2026
Hi TF02, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are pleased with the enhanced features and storage capacity of your device. We have provided a link to the complete manual to assist you with the exploration of your device, and alignment of the settings. We have also shared a link to the Samsung Support Team to assist you if you have any questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great Features
on February 22, 2026
Posted by: pharaocr
Expertise:Expert
This device offers a remarkably clear and vibrant display, perfect for viewing content. Its camera system captures stunningly detailed photos in various lighting conditions. Performance is exceptionally smooth, handling demanding applications with ease. Battery life proves to be quite impressive, lasting throughout a busy day. Overall, this technology represents a significant advancement in mobile capabilities.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 23, 2026
Hello there Pharaocr, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear how much you are loving your device, finding the display beautiful, battery life to last all day, and the camera to be great quality. We have provided a link to the Samsung Support Team for your convenience. These experts can assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great upgrade
on February 24, 2026
Posted by: Andrew
Verified Purchase:Yes
This is a nice phone. It's a great deal for what I paid for it. The screen is larger than I'm used to, but I actually like it quite a bit. The pen is fun, and I actually have a utility for it as a clinician who needs to record information from rooms other than the one I provide care in.
Response from Samsung USBy R&R Team, February 24, 2026
Hey Andrew, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear how pleased you are with your device, and finding the size and accessories so compatible with your daily needs. We have provided a link to the Samsung Support Team for your convenience to assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
A Solid Phone
on March 2, 2026
Posted by: Marc
Verified Purchase:Yes
Upgrading from a S22 Ultra there wasn't much difference. Slightly faster and the camera is supposedly better. The battery life is much better which is the reason for the "upgrade".
Response from Samsung USBy R&R Team, March 2, 2026
Hello Marc, thank you for taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We are pleased to hear that you are happy with the enhanced speed and battery life of your device. We have provided a link to the full manual to help you discover all of the added features including Galaxy AI. We have also shared a link to the Samsung Support Team to assist you further if you ever have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
S25 Ultra
on March 6, 2026
Posted by: Maurice
Verified Purchase:Yes
Awsome camera and the phone has been working out fine.
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Worth upgrading.
on September 9, 2025
Posted by: Chris
from Maine
Expertise:Expert
Verified Purchase:Yes
Great camera and fast startup. AI works quickly and accurately.
One UI 8 has some really great customization features especially paired with the Good Lock app.
The curved corners are just "ok". I prefer a square phone. I think this will be my last S series if the phone gets anymore rounder.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
3 out of 5
3
Value
5 out of 5
5
Response from Samsung USBy R&R Team, September 9, 2025
Hi there Chris, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We love hearing that you found the inital setup to be so smooth and easy, and that you are so pleased with the usage of Galaxy AI. We have provided a link to the Samsung Support Team of offer assistance if you ever have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Wonderful phone
on February 10, 2026
Posted by: Gbarnes
from Nashville TN
Expertise:Expert
Verified Purchase:Yes
I love this phone! It works great and I love the stylus
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 10, 2026
Hi there Gbarnes, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear how much you love this new phone, and that you are loving the usage of the accessories like the S Pen as well. We have provided links to resources to help you discover all of the amazing features available on your device, align the settings to your preferences, and answer any questions along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Battery life is horrible
on February 17, 2026
Posted by: Jimbo
from N.j
Expertise:Intermediate
Verified Purchase:Yes
The battery only lasts about 8 hours before it's down to 10%, my s24 you stole from me would last all
Performance
5 out of 5
5
Design
5 out of 5
5
Value
3 out of 5
3
Response from Samsung USBy R&R Team, February 17, 2026
Hi there Jimbo, we appreciate you sharing your feedback on your Samsung Galaxy S25 Ultra. We know how important the lasting battery life of your device is to you every day, and the intelligent battery life of your device is designed to adjust to your consumption after a short period of usage, and maximize automatically. If this is not your experience, we have provided links to troubleshooting guides to help you maximize the battery life of your device. We have also shared a link to the Samsung Support Team to assist you further if this experience continues with your device. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
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Samsung Community
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Written by a customer while visiting Samsung US
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