Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Silverblue
Average customer rating
4.8 out of 5
4.8
(19,912 Reviews)
Open Ratings Snapshot
Rating breakdown 19,912 reviews
5 Stars
17,130
4 Stars
2,157
3 Stars
373
2 Stars
115
1 Star
137
87%of customers recommend this product. 
(
996 out of 1,146
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Silverblue
Customer Rating
5 out of 5
5
Nice
on December 29, 2025
Posted by: R1M1
from Texas
Expertise:Expert
Verified Purchase:Yes
I've always used the Samsung phone they are more compatible with my devices and my home they are good quality and hold up well my last one lasted 5 years very good phones
I would recommend this to a friend!
Features
5 out of 5
5
Performance
4 out of 5
4
Design
5 out of 5
5
Value
3 out of 5
3
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Removed blue tooth capability from the S-pen :(
on January 2, 2026
Posted by: Jpthac
Verified Purchase:Yes
One of my favorite features in previous S-ultras was the ability to use the pen to take pictures. Samsung has removed this capability from the S25 ultra. Very disappointed!
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, January 5, 2026
Hi there Jpthac, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how disappointing it is when you have expectations of your device, and the functionality has been changed from your expectations. We have provided a link to the complete manual for your device to help you with the hand gestures and voice commands you can use with the camera of your device. We have also shared a link to the Samsung Support Team if you have additional questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
My phone
on January 13, 2026
Posted by: Vanessa
Verified Purchase:Yes
I had a s21 fe before this and to be honest I don't see the big difference other than how much it cost
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, January 15, 2026
Hey Vanessa, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know upgrading to a new device can take time to fully explore, and integrate new features in to your usage. We have provided a link to the complete manual for your device to help you with the exploration of the enhanced features including Galaxy AI. We have also provided a link to the Samsung Support Team to assist you further if you have questions about your phone, as you continue exploring. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Pure power and stunning design in Titanium Blue
on January 18, 2026
Posted by: JDFR
from Miami, FL
Expertise:Expert
Verified Purchase:Yes
The S25 Ultra is a performance beast with an unrivaled display and camera system. The Titanium Blue finish is incredibly beautiful, giving it a unique premium aesthetic. The battery lasts all day, though it's a shame they removed the bluetooth from the S-Pen. It’s the best flagship out there, but losing the remote gestures is a notable downside.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 22, 2026
Hello JDFR, we appreciate you sharing your experience of your Ssamsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are having such an amazing usage of your device, and finding it useful for so many daily tasks. We have provided a link to an article to help you with the redesigned S Pen features available to you. We have also provided a link to the Samsung Support Team to assist you any time you have questions about your device. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
display
on January 21, 2026
Posted by: imposter
it is cool it did evrythaing it let me play games and I can video it to
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 21, 2026
Hey Imposter, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are so pleased with the usage and capabilities of this device. We have provided a link to the full manual for your device to assist you with additional capabilities, including Galaxy AI. We have also provided a link to the Samsung Support Team to assist you further if any questions arise during your usage. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone
on February 3, 2026
Posted by: BB Lee
from fresno, ca
Expertise:Intermediate
Verified Purchase:Yes
I was really worried about getting a phone that said unlocked and it still not working for my carrier since I have Mint Mobile but it worked perfectly. It is much easier that buying at some phone store where u have gimmicks of transferring services or whatever. Came in a few days and works perfect!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 5, 2026
Hey BB Lee, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you haven't had any frustrations getting your phone set up and connected to your carrier of choice. We have provided a link to the complete manual to assist you in discovering all of the amazing features of your device, and aligning the settings to your preferences. We have also shared a link to the Samsung Support Team if you have any questions as you keep using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great Features
on February 26, 2025
Posted by: LoveTechTx
[This review was collected as part of a promotion.] Super fast! Seamless action between apps. Amazing picture quality! Favorite Samsung ever!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
AMAZING PHONE
on February 26, 2025
Posted by: DaGraMommaz
[This review was collected as part of a promotion.] Love this phone it's smooth. Long lasting battery. The speakers are loud enough to hear. Sound quality is fabulous & the Cameras ...Omg Incredible! Getting used to the AI effect too
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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