Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Silverblue
Average customer rating
4.8 out of 5
4.8
(20,135 Reviews)
Open Ratings Snapshot
Rating breakdown 20,135 reviews
5 Stars
17,275
4 Stars
2,185
3 Stars
388
2 Stars
127
1 Star
160
86%of customers recommend this product. 
(
1,100 out of 1,278
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Silverblue
Customer Rating
5 out of 5
5
Great phone, good amount of memory!
on January 2, 2026
Posted by: HollyPo
from Indiana
Expertise:Intermediate
Verified Purchase:Yes
This phone has a great amount of memory since it no longer comes with a micro SD card slot. So far it's working great. Only took a couple of minutes to switch over. The service we have allows us to just switch the SIM card to the new phone and with Samsung Switch we had everything switched over in no time.
I would recommend this to a friend!
Response from Samsung USBy R&R Team, February 11, 2026
Hi there HollyPo, thank you for sharing your feedback on your Samsung Galaxy S25 Ultra. We are happy toh ear that you are pleased with the inital setup and usage of your device as well as the larger storage capacity. We have provided a link to the full manual for your device to help you fully discover all of the amazing uses of your device, and align the settings to your preferences. We have also shared a link to the Samsung Support Team if any questions come up during your usage. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I am in LOVE
on January 2, 2026
Posted by: Christi D
from Orange County CA
Expertise:Intermediate
Verified Purchase:Yes
This is the best phone I have had yet. It is fast and holds all of my apps. I do not have any memory issues and I am very thankful for this upgrade I purchased for myself. I would recommend this phone to anyone.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 11, 2026
Hey Christi D, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are ecstatic to hear that you are loving your new phone, and finding it to be the best phone you've ever had. We have provided a link to the Samsung Support Team for your convenience. They can assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Relax
on January 2, 2026
Posted by: Shiva
Expertise:Intermediate
Verified Purchase:Yes
I Love my Phone, It's a King of Android Phones. Ultimate AI featured.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, February 12, 2026
Hi Shiva, thank you for your feedback on your Samsung Galaxy S25 Ultra. We couldn't be happier to hear how much you love your new device, and how amazed you are with the features of Galaxy AI. We have provided a link to the Samsung Support Team for your convenience. They can offer their expertise any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
It's good.
on January 3, 2026
Posted by: Abudalatifu Kyewalabye
Verified Purchase:Yes
My son is assisting me to use more functions, which I don't know.
Response from Samsung USBy R&R Team, February 12, 2026
Hello there Abudalatifu Kyewalabye, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are pleased with your inital usage of your device. We have provided a link to the complete manual for your device to help you explore all of the amazing ways you can use your device including Galaxy AI. We have also shared a link to the Samsung Support Team for your convenience if you have questions as you continue using your phone. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Solid phone
on January 3, 2026
Posted by: Jenny
from Florida
Expertise:Intermediate
Verified Purchase:Yes
Super glad I was able to pick up this device on a Black Friday sale. The transition from my previous device was smooth and easy, and I appreciate the additional storage space.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
4 out of 5
4
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 12, 2026
Hey Jenny, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are pleased with the purchase and inital usage of your device. We have provided links to resources to help you discover additional capabilities of your device, align the settings to your usage, and answer any questions along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Not worth the money
on January 4, 2026
Posted by: Rahul Kumar
from India
Expertise:Expert
Verified Purchase:Yes
No adapter provided with the box. It's pathetic when you have to pay extra to get a compatible power adapter which is out of stock most of the time.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, January 5, 2026
Hello Rahul Kumar, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how important the ability to charge your device is to you usage and enjoyment every day. We no longer provide charging adapters to reduce the amount of electronic waste. We have made it so you can use adapters from previous purchases with your current device. This device can also be charged wirelessly if you have a charging pad. We have provided a link to the Samsung Support Team to assist you if you have questions about this, or any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Nice phone
on January 4, 2026
Posted by: Anonymous
from New York
Expertise:Intermediate
Verified Purchase:Yes
Very good phone I like I like all Samsung products.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 13, 2026
Hello there, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear how pleased you are with the features and usage of your device. We would love to hear from you again in the future any time you have questions, or wish to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung galaxy S25 ultra
on January 5, 2026
Posted by: Frank
from Ny
Expertise:Intermediate
Verified Purchase:Yes
Best phone i ever owned! Clear screen big letters so I can see without my glasses, I'm a senior. Smart switch worked flawless got all my data back from my old phone. Really great promotion for a trade in. I will be looking for that next year when my wife's phone is due for an upgrade.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 7, 2026
Hey Frank, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear that you've had such an amazing experience with your device, that you had no difficulty at all with the data transfer and inital setup. We have provided a link to the Samsung Support Team for your convenience to assist you if you ever have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
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