Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Silverblue
Average customer rating
4.8 out of 5
4.8
(20,135 Reviews)
Open Ratings Snapshot
Rating breakdown 20,135 reviews
5 Stars
17,275
4 Stars
2,185
3 Stars
388
2 Stars
127
1 Star
160
86%of customers recommend this product. 
(
1,100 out of 1,278
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Silverblue
Customer Rating
4 out of 5
4
Samsung Galaxy s25 Ultra
on January 1, 2026
Posted by: DJones
Expertise:Intermediate
Verified Purchase:Yes
Very happy with my new phone. Only had a few minor things that displeased me of which I was able to problem solve. I wasn't, however, able to use my extra external memory card which had several items I hoped to transfer. Overall, I'm pleased.
I would recommend this to a friend!
Performance
4 out of 5
4
Design
4 out of 5
4
Response from Samsung USBy R&R Team, February 6, 2026
Hey there DJones, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that after some inital frustrations with your new device, you are pleased with the capabilities and usage of your device. We have provided a link to the Samsung Support Team if you are interested in discussing options to transfer the data from your memory card to your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great deal for my money
on January 1, 2026
Posted by: Mycel D
from New York
Expertise:Intermediate
Verified Purchase:Yes
A better deal I got. Purchased the 512GB and then returned it for 1TB. Since it was within 15 days, they allow me to do it without restocking fee. Same great phone that I am so fond with using it everyday. Great battery life. Impressive camera features.
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 11, 2026
Hey there Mycel D, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are enjoying the storage capacity, battery life, and camera quality of your device. We have provided a link to the full manual for your device to help you with additional features like Galaxy AI. We have also shared a link to the Samsung Support Team to assist you if any questions come up as you continue using your phone. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Everything I Wanted Plus The Kitchen Sink
on January 1, 2026
Posted by: Toni
from Ohio
Expertise:Intermediate
Verified Purchase:Yes
Love this phone! Easy to use, fantastic camera, more features than I imagined. And the S pen Just WOW!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 11, 2026
Hi there Toni, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear how much you love this phone, and are finding the camera to be so amazing, and the accessories like the S Pen are fun to use. We have provided a link to the Samsung Support Team for your convenience. They can assist you any time you have questions while using your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
THE BEST!!!!
on January 1, 2026
Posted by: BROOKLYN
from BROOKLYN, NEW YORK
Expertise:Intermediate
Verified Purchase:Yes
I WILL ALWAYS BE A SAMSUNG CONSUMER!!! THEY ARE THE BEST AT WHAT THEY BUILD!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 12, 2026
Hey Brooklyn, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are finding this device to meet and exceed your expectations as others have in the past. We have provided a link to the Samsung Support Team to assist you if any questions come up during your usage. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This phone is beyond my expectations!
on January 2, 2026
Posted by: Mike
from Pennsylvania
Expertise:Intermediate
Verified Purchase:Yes
This phone is great. Camera is superb quality especially the videos. I was able to zoom in my kid’s choir concert at school and it’s so clear and sharp.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 2, 2026
Hi Mike, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are having such an amazing experience with your device, and loving all of the amazing capabilities of your phone. We have provided a link to the Samsung Support Team for your convenience. They can assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung Galaxy S25Ultra
on January 2, 2026
Posted by: Anonymous
from South Charleston, Ohio
Expertise:Intermediate
Verified Purchase:Yes
I found the phone to be similar to my S21Ultra. The battery life is great on the new one, the camera is awesome and am loving all the extra storage, I have alot of pictures!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 2, 2026
Hey Cyndi Smith, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are finding the transition to your new device to be smooth and easy. We have provided links to resources to help you further explore the amazing enhancements to your device, align the settings to your preferences, and answer any questions that may come up along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Honestly do not see a major difference
on January 2, 2026
Posted by: Gingy
from Houston Tx
Expertise:Intermediate
Verified Purchase:Yes
I was coming from an S22 ultra and not going to lie. I really do not notice a difference other than it is a bit faster... It's nice I like the phone just not super impressed with new or lack thereof features. Maybe I am missing something, but it does not feel like the days of a new phone maybe 5 years ago. Again I would not say I am disappointed as the S22 was getting quite laggy and slow to respond but I am not impressed. truly neutral.
I would recommend this to a friend!
Features
2 out of 5
2
Performance
4 out of 5
4
Design
3 out of 5
3
Value
2 out of 5
2
Response from Samsung USBy R&R Team, January 2, 2026
Hey Gingy, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are pleased with the enhanced speed and processing power of your new device. We have provided a link to the complete manual for your device to help you discover additional capabilities and additions to your device, and align the settings to your preferences. We have also shared a link to the Samsung Support Team to assist you further if any questions come up as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Why
on January 2, 2026
Posted by: Juju
from Buffalo
Expertise:Expert
Verified Purchase:Yes
Why did you take the taking a picture with the pencil out. That was one of the best feature.
I would recommend this to a friend!
Performance
4 out of 5
4
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 2, 2026
Hi Juju, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how confusing and disappointing it can be when you have a new device and find that features you love have been removed. We have provided a link to the complete manual for your device to help you with the hand gestures and voice commands you can use with your camera from a distance. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Showing 2033-2040 of 20132 results 
<< 1 ... 253 254 255 256 257 ... 2517 >>