Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Silverblue
Average customer rating
4.8 out of 5
4.8
(20,135 Reviews)
Open Ratings Snapshot
Rating breakdown 20,135 reviews
5 Stars
17,275
4 Stars
2,185
3 Stars
388
2 Stars
127
1 Star
160
86%of customers recommend this product. 
(
1,100 out of 1,278
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Silverblue
Customer Rating
3 out of 5
3
Unlock phone
on December 27, 2025
Posted by: B Brooks
from Nevada
Expertise:Expert
Verified Purchase:Yes
Quality is great, they took the camera snap off the pen, i dont like it this much now. The pen with camera on it was so convenient and I used often.
Response from Samsung USBy R&R Team, December 29, 2025
Hi B Brooks, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are pleased with the quality of your new device. We have provided a link to the complete manual for your device to help you discover the hand gestures and voice commands you can use with the camera of your device for the shots you are wanting to take. We have also shared a link to the Samsung Support Team to assist you if you have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
New phone
on December 28, 2025
Posted by: David
from Texas
Expertise:Intermediate
Verified Purchase:Yes
Getting my new phone up and running was seamless. No issues
I would recommend this to a friend!
Features
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 27, 2026
Hi there David, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that the inital setup and usage of your device has been so smooth and easy. We have provided a link to resources to help you discover all of the amazing features of your device, align the settings to your preferences, and answer any questions that may arise along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung Galaxy s25 ultra
on December 28, 2025
Posted by: Vitalii
Very nice product. The best price. Very high-quality.
Response from Samsung USBy R&R Team, February 26, 2026
Hey Vitalii, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are finding your new device nice, and to be of good quality. We have shared links to resources to help you discover all of the amazing features available like Galaxy AI, align the settings to your preferences, and answer any questions you may have as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great phone, wish the pen still had Bluetooth
on December 30, 2025
Posted by: ElLurchador
from Denver, CO
Expertise:Expert
Verified Purchase:Yes
This has been a great phone so far. Very responsive, great call quality, excellent pictures.
I am finding that the S Pen isn't as useful as I would have hoped. I wish they would have left the bluetooth functionality features as they were in the S24.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
4 out of 5
4
Value
3 out of 5
3
Response from Samsung USBy R&R Team, December 31, 2025
Hey ElLurchador, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are so pleased with the usage of your device. We have shared a link to an article to help you with the redesigned S Pen features of your device, and also to the complete manual to help you with hand gestures and voice commands available with your device. We lastly, have shared a link to the Samsung Support Team to assist you further if any questions arise during your usage. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Easy transfer from S9 to S25
on December 31, 2025
Posted by: John
Verified Purchase:Yes
I dreaded the transfer process, but it went smoothly.
Minus one star for the bloatware.
Response from Samsung USBy R&R Team, February 25, 2026
Hi John, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We love hearing that you found the transfer of your data and the inital usage of your device to be smooth and easy. We have provided a link to the complete manual for your device to help you best align the settings to your preferences, and discover the enhanced capabilities available on your phone. We have also shared a link to the Samsung Support Team if you have any questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Prepare to be Disappointed
on December 31, 2025
Posted by: SGARRETT1313
The best features of the s-pen on older models has been removed on the S-25 Ultra! Seems Samsung is reducing value and increasing the price. If you enjoyed using the S-pen to operate the camera shutter, you'll definitely be disappointed in this phone just like I am. I wish I'd never traded now!
Response from Samsung USBy R&R Team, January 2, 2026
Hi SGARRETT1313, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how disappointing it can be when your new device does not have the same features as your previous device that you loved so much. We have provided a link to the complete manual for your device to help you discover the hand gestures and voice commands you can use with the camera of your device. We have also shared a link to the Samsung Support Team if you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Excelent
on January 1, 2026
Posted by: Mcelis
from Chicago, il
Expertise:Expert
Verified Purchase:Yes
Everything good. Will recommended. Good investment
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, February 5, 2026
Hi Mcelis, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We love hearing how pleased you are with your new device, and that you think others in your life would also benefit from the features and usage of this phone. Please, reach out to us again in the future any time questions come up about your device, or you would like to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone
on January 1, 2026
Posted by: Krys Rob
from Cincinnati ohio
Expertise:Intermediate
Verified Purchase:Yes
Bought me an my hubby each one for Christmas. Same phone dif colors. Both are amazing nice upgrades from the 22. Great sound good pic
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 5, 2026
Hey Krys Rob, thank you for your feedback on your Samsung Galaxy S25 Ultra. We love hearing how much you are enjoying the amazing features and capabilities of your device, and that you are enjoying capturing amazing moments with the camera on your phone. We have provided a link to the full manual for your device to help you with additional features like Galaxy AI. We have also shared a link to the Samsung Support Team to assist you if you ever have questions as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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