Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Silverblue
Average customer rating
4.8 out of 5
4.8
(20,134 Reviews)
Open Ratings Snapshot
Rating breakdown 20,134 reviews
5 Stars
17,274
4 Stars
2,185
3 Stars
388
2 Stars
127
1 Star
160
86%of customers recommend this product. 
(
1,100 out of 1,278
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Silverblue
Customer Rating
5 out of 5
5
Excellent phone.
on December 25, 2025
Posted by: Anonymous
from Chacahoula, Louisiana
Expertise:Intermediate
Verified Purchase:Yes
So glad I got the S25 Ultra. A very refined device.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, March 5, 2026
Hey Denise Tauzy, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are so pleased with the purchase of your new device, and that you are finding it to look and feel very refined during your usage. We have provided links to the complete manual and the Samsung Support Team to help you discover all of the amazing features available on your device like Galaxy AI, and answer any questions you may have during your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
S25 ultra
on December 25, 2025
Posted by: Eugene
from Fl
Expertise:Intermediate
Verified Purchase:Yes
Good product, 1tb memory for k4 is perfect size...
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, March 5, 2026
Hey Eugene, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are pleased with the usage of this device, finding the storage capacity to be so great for your needs, and that the size feels so good for you. We have provided links to resources to help you discover all of the amazing features available on your device including Galaxy AI, best align the settings to your preferences, and answer any questions you may have along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Still worth it
on December 25, 2025
Posted by: Cesar
Expertise:Expert
Verified Purchase:Yes
Great all around. The cameras are amazing and the phone is very fast.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 26, 2025
Hey Cesar, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We love hearing how pleased you are with the amazing speed and camera quality of your device. We have provided links to the complete manual and Samsung Support Team to help you maximize your experience, align the settings to your preferences, and answer any questions that may come up along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Galaxy S25 Ultra 256GB, Samsung
on December 26, 2025
Posted by: Amarsh
from DeRidder, LA
Expertise:Intermediate
Verified Purchase:Yes
Awesome phone easy to setup and use. Expect to use for many years
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 26, 2025
Hey Amarsh, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear how pleased you are with the inital usage and capabilities of your new device. We have provided links to a few resources to help you fully discover the capabilities of your device, and align the settings to your preferences, as well as answering any questions if you have them as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great Phone
on December 26, 2025
Posted by: ReturningUser
from New York, NY
Good battery life, purchased mostly for the 45w wireless charger. Happy with camera quality, I am a novice camera person so I don't have much say but the zoom quality and picture quality is impressive. With the 512gb I know I will not need extra storage any time soon, even thinking of deleting all cloud services just to store on device. Display is very appealing, I like the color flow, I use a theme and it displays very well. Still new but no issues in terms of performance, I get a weird glitch every now and them but overall it performs fast. I use it as a basic device, not a mobile gamer so cannot speak to that as well.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
5 out of 5
5
Response from Samsung USBy R&R Team, March 5, 2026
Hello there, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are pleased with the battery life, camera quality, and overall usage of your new device. We have provided a link to the complete manual for your device to help you with additional features like Galaxy AI that may further enhance your experience. We have also shared a link to the Samsung Support Team to assist you if any questions come up during your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone
on December 26, 2025
Posted by: Michael
from Mansfield, TX
Expertise:Expert
Verified Purchase:Yes
Great camera, lots of storage and nice screen. Good
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, March 5, 2026
Hello Michael, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear how pleased you are with the camera quality, storage capacity, and display quality of your new phone. We have provided a link to the complete manual to help you discover additional features available on your device like Galaxy AI. We have also shared a link to the Samsung Support Team to assist you if you have any questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
So nice
on December 26, 2025
Posted by: Bris
Expertise:Intermediate
Verified Purchase:Yes
Love this phone. So easy to use. So many features
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, March 5, 2026
Hey Bris, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We love hearing how much you are loving your new phone, and that you are finding it easy to use with so many useful features. We have provided a link to the Samsung Support Team for your convenience if you have questions about any of your Samsung products during usage. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung Galaxy s25 Ultra 512gb Powerhouse
on December 27, 2025
Posted by: 954Kevin
from Leopold Indiana
Expertise:Expert
Verified Purchase:Yes
I have been living in the OnePlus ecosystem for the last decade. Nearly five years had past since my last phone purchase and it was time to buy. I run a business and need a flagship level phone to assist with my endeavors. I don't have anything negative to say about OnePlus, but decided to test the waters with Samsung this round.
The Samsung Galaxy s25 Ultra is an amazing device. Things have come a long way in the five years since my last phone purchase. The s25 Ultra has exceeded my expectations by a fair margin. The large screen and thin bezels, the clean and crisp straight lines, the intuitive button placement, the peak level hardware, and the thoughtful software. Everything the s25 Ultra offers is turned up to 11 and I'm here for it! The Samsung Galaxy s25 Ultra does everything I need a flagship level phone to do and so much more. 10/10 Would Recommend! ;)
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, March 4, 2026
Hey there 954Kevin, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you have such an amazing experience during your transition from a different manufacturer, and that you are loving the design, appearance, and usage of your device. We have provided a link to the complete manual to assist you with your exploration and alignment of your new device. We have also shared a link to the Samsung Support Team to assist you if any questions come up as you use your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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