Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Silverblue
Average customer rating
4.8 out of 5
4.8
(20,127 Reviews)
Open Ratings Snapshot
Rating breakdown 20,127 reviews
5 Stars
17,272
4 Stars
2,182
3 Stars
388
2 Stars
126
1 Star
159
86%of customers recommend this product. 
(
1,097 out of 1,272
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Silverblue
Customer Rating
5 out of 5
5
Best phone out there...
on February 13, 2026
Posted by: salemmartinez
from Salem, OR
Expertise:Intermediate
Verified Purchase:Yes
Fast, responsive, capable and integrated. I don't much care for the bezel design (preferred my rounded Note 10+), and the camera, while more powerful, produces pictures which are more muted out of the bag. I have to spend time in AI post-processing.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, February 18, 2026
Hi there Salemmartinez, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear how much you are loving the enhanced speed, resposiveness, capabilities of your device. We have provided a link to an article to help you with the different camera features and settings available to help you get the photos and videos you are seeking. We have also shared a link to the complete manual for your device to help you with additional features and capabilities of your device. We have lastly, shared a link to the Samsung Support Team for your convenience if you have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Fantastic
on February 14, 2026
Posted by: Thomas
from South Carolina
Expertise:Expert
Verified Purchase:Yes
Absolutely love this phone! Great screen, S-pen and One UI is phenomenal, highly recommend!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 18, 2026
Hello Thomas, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are ecstatic to hear how much you are loving your device. We have shared a link to the Samsung Support Team for your convenience. They can assist you if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Excellent phone - best of the best
on February 17, 2026
Posted by: RJ_SF
from San Francisco
Expertise:Expert
Verified Purchase:Yes
It's obvious this is a top-of-the-line phone with its responsive performance, excellent finishes, and feel good design. Don't hesitate to buy.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, February 17, 2026
Hi there RJ_SF, thank you for sharing your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear how much you are loving the performance and responsiveness of your device. We have provided a link to the full manual for your device to help you fully explore the capabilities of your device, and align the settings to your preferences. We have also shared a link to the Samsung Support Team to assist you if you have any questions as you continue using your device. Thank you for being a Samsung customer -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great Features
on February 22, 2026
Posted by: pharaocr
Expertise:Expert
This device offers a remarkably clear and vibrant display, perfect for viewing content. Its camera system captures stunningly detailed photos in various lighting conditions. Performance is exceptionally smooth, handling demanding applications with ease. Battery life proves to be quite impressive, lasting throughout a busy day. Overall, this technology represents a significant advancement in mobile capabilities.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 23, 2026
Hello there Pharaocr, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear how much you are loving your device, finding the display beautiful, battery life to last all day, and the camera to be great quality. We have provided a link to the Samsung Support Team for your convenience. These experts can assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Ratings-Only Reviews
Based on the average of (3) ratings-only reviews
Overall Customer Rating
5 out of 5
5
Value
5 out of 5
5
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