Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Silverblue
Average customer rating
4.8 out of 5
4.8
(19,911 Reviews)
Open Ratings Snapshot
Rating breakdown 19,911 reviews
5 Stars
17,130
4 Stars
2,156
3 Stars
373
2 Stars
115
1 Star
137
87%of customers recommend this product. 
(
995 out of 1,145
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Silverblue
Customer Rating
4 out of 5
4
It's a good phone
on January 9, 2026
Posted by: Liz Miranda
from Ocala, Fl
Expertise:Expert
Verified Purchase:Yes
It's a good phone, not as good as my old S22, they stylus, sometimes doesn't do what I need to do. Overall, it's a great phone
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, February 4, 2026
Hello Liz Miranda, we appreciate you taking time out of your day to sharing your experience of your Samsung Galaxy S25 Ultra with us. We are pleased to hear that you are overall happy with the usage of your device. We have provided a link to an article to help you with the features of your S Pen as they have been redesigned from previous generations. We have also provided a link to the Samsung Support Team to assist you if you believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I've waited too long
on January 9, 2026
Posted by: Anonymous
from Saint Louis Missouri
Expertise:Intermediate
Verified Purchase:Yes
This was,my first new phone in 6 years..hate me later, but it was the best purchase I have made in a long time,and I'm still learning all the features...everything about and on 5his phone Is u equaled by others and I'm glad I got it...
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 4, 2026
Hi Darryl Walker, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are so pleased to hear that you are so happy with the upgrade to your new device. We have provided links to the complete manual and to the Samsung Support Team to help you fully explore the enhanced capabilities of your device, align the settings to your preferences, and answer any questions you may have along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Excellent device.
on January 10, 2026
Posted by: Sridee
from Maryland
Expertise:Expert
Verified Purchase:Yes
Excellent device. Light weight and fast. Photos are amazing.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 4, 2026
Hi there Sridee, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear how excellent you are finding the usage of this device for your photos and videos, and that it feels comfortable in your hand for prolonged use. We have provided a link to the full manual to help you with additional features on your device including Galaxy AI. We have also shared a link to the Samsung Support Team to assist you any time you have questions about your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
S 25u
on January 10, 2026
Posted by: Yahav
from FL
Expertise:Expert
Verified Purchase:Yes
The phone is good the only bad thing is that the phone overheating and I think that Samsung should improve the battery
I would recommend this to a friend!
Features
5 out of 5
5
Performance
4 out of 5
4
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, February 4, 2026
Hi Yahav, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We are pleased to hear that you are overall happy with the usage of your device. We have provided links to articles to help you troubleshoot the temperature of your device, and maximize the battery life. We have also provided a link to the Samsung Support Team to offer additional assistance if this experience continues with your device. Thank you for being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The phone works great I really like it alot
on January 10, 2026
Posted by: Anonymous
Verified Purchase:Yes
This phone is loud and robust I've dropped it a few times already no issues. I daughter has us on life 360 and my battery still has a long life prior to recharging.
Response from Samsung USBy R&R Team, February 4, 2026
Hi Ryan Allen Cook, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We love hearing how much you are enjoying the usage and durability of your device. We have provided a link to the complete manual for your device to help you discover all of the additional capabilities of your device including Galaxy AI. We have also provided a link to the Samsung Support Team to assist you if any questions come up as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
S25 Ultra
on January 10, 2026
Posted by: Sean
from Los Angeles, CA
Expertise:Intermediate
Verified Purchase:Yes
I have really explore the features of the phones. I'm not seeing that much difference between my old S21+ andcthe new S25 Ultra. I mainly upgraded for storage capacity and the S pen, which is great!
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
4 out of 5
4
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 13, 2026
Hi Sean, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are pleased to hear that you are happy with the enhanced storage capacity and S Pen of your new device. We have provided a link to the full manual for your device to help you with all of the enhanced features including Galaxy AI. We have also shared a link to the Samsung Support Team to assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best Phone Ever!
on January 10, 2026
Posted by: Skater8
from Detroit Michigan
Expertise:Intermediate
Verified Purchase:Yes
I've had the samsung s series cellphones for years. I had good success with them. I've never had the samsung ultra series. The phone has a premium feel. The phone screen has a premium feel. The photo taken so far are excellent! I'm still learning about the phone. Its been a great experience so far.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 5, 2026
Hi Skater8, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We love hearing how pleased you are with the usage of your device, and that you feel the device is premium, and that the camera takes amazing photos and videos. We hope you'll reach out to us again in the future any time questions come up, or you have additional feedback you would like to share with us. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Nice phone
on January 11, 2026
Posted by: Lyenokio
Verified Purchase:Yes
Beautiful phone with lots of features I haven’t quite figured out how to use but it is nice!
Response from Samsung USBy R&R Team, January 30, 2026
Hi there Lyenokio, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you have been so pleased with the usage of your new device, and that you are continuing to explore everything this powerhouse can do for you. We have provided a link to the complete manual to assist you with your exploration. We have also shared a link to the Samsung Support Team if any questions arise along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
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