Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Silverblue
Average customer rating
4.8
(27,228 Reviews)
Rating breakdown 27,228 reviews
5 Stars
23,342
4 Stars
3,017
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Silverblue
Customer Rating
5
Easy phone to setup
on June 24, 2025
Posted by: Natureatitsbest
[This review was collected as part of a promotion.] Using Galaxy AI to setup this phone was very simple. Organizing apps after setup was a breeze with AI. I would recommend Samsung Galaxy S25 Ultra. Would not have another phone without a stylus.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The best device and always innovating.
on June 24, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] I use AI when i drive to my gym, when i'm going to a restaurant with my whife or when we going to the park with her kids, also when we take some pictures and adjust some specs on the photo the AI helps a lot, i love it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Bluetooth Pen
on June 24, 2025
Posted by: Nirjaa
[This review was collected as part of a promotion.] I don't like that the pen doesn't have bluetooth anymore.
Value
3
Response from Samsung USBy R&R Team, June 25, 2025
Hey there Nirjaa, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We understand how frustrating it is when your expectations are not being met with your new device. We have provided a link to an article to help you with the redesigned features of your accessory and integrate them in to your usage. We have also shared a link to the full device manual to help you with the hand gestures and voice commands you can use with your device. Lastly, we have provided a link to the Samsung Support Team if you have any additional questions. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Best Galaxy of the series.
on June 24, 2025
Posted by: General
[This review was collected as part of a promotion.] Galaxy AI is so interesting. I never thought would be interested in not creating my own work but I can't draw to save my life and with AI at the palm of my hands I can have my ideas generated just by inputting my thoughts. Galaxy S25 Ultra is super fast and reliable. I can't wait to test drive my New camera features.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung AI is as close to sci-fi as you can get
on June 24, 2025
Posted by: MDNRMOM
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra with Samsung AI is an absolute powerhouse that raises the bar for flagship smartphones. Its sleek, premium design houses a stunning AMOLED display with vibrant colors and buttery-smooth scrolling. But the real game-changer? Samsung AI. This intelligent assistant doesn’t just suggest—it anticipates. From real-time photo enhancements to personalized app shortcuts and context-aware responses, it feels like your phone finally gets you.
The camera system is next-level. Samsung AI optimizes every shot on the fly, making night photos sharper and portraits more natural. The 200MP main sensor captures insane detail, and the AI auto-framing during video calls? Chef’s kiss.
Battery life is solid—easily a full day, even with heavy use. And performance? Blazing fast. Whether you're gaming, multitasking, or jumping between AI-enhanced features, the Snapdragon chip keeps things humming.
One minor gripe: AI suggestions can feel overzealous at times, but you can fine-tune them.
Bottom line: If you want a smart, sleek, future-ready phone that blends raw power with intelligent features, the S25 Ultra with Samsung AI is as close to sci-fi as you can get today.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
THE LOVE OF MYLIFE
on June 24, 2025
Posted by: KINGIB
[This review was collected as part of a promotion.] Great features plus I'm an ultra fan since the S23 ultra. It reminds me of the Galaxy Notebook.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Camera!
on June 24, 2025
Posted by: ZippySF
[This review was collected as part of a promotion.] The stylus makes photo and video editing a breeze and so much fun!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Nice screen. Poor design.
on June 24, 2025
Posted by: UltraFans
[This review was collected as part of a promotion.] The screen is more comfortable compared with S24 Ultra. The phone is lighter than S24 Ultra so friendly to ladies, that said I don't care about the phone weight too much. The AI improves and make the user experience even better. The back camera rings design is horrible, way too ugly compared with previous versions. The thick black rings design destroyed the phone and makes it look like a cheap entry level phone.
Value
2
Response from Samsung USBy R&R Team, June 25, 2025
Hey there UltraFans, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are pleased with the enhanced display design and quality, along with the lighter design of the device. We appreciate you sharing your feedback on your preferences for the camera appearance. We hope you'll reach out to us again in the future if you ever have questions, or want to share additional feedback on any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US