Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Silverblue
Average customer rating
4.8
(27,227 Reviews)
Rating breakdown 27,227 reviews
5 Stars
23,342
4 Stars
3,016
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Silverblue
Customer Rating
4
Great phone love the performance
on June 28, 2025
Posted by: 3cats1dog
[This review was collected as part of a promotion.] moved up from S24 plus to this phone, I love all the power, size and camera upgrade from previous phone. only small flew i have, battery life is not that great as I was expected. I been used Samsung Phone since Galaxy S was launched,I changed my phone every year but this phone will be keeper for 2 year.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Best Galaxy phone yet
on June 28, 2025
Posted by: DrGiggles
[This review was collected as part of a promotion.] I have the Samsung Galaxy S25 Ultra and it is the best Galaxy phone I have had yet. The Galaxy AI feature is super helpful and a big enhancement to the device.
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Southeast Idaho
Expertise:Intermediate
Verified Purchase:Yes
I upgraded from the Ultra 22 so expected this to be at least as good, hoped for better. I am not disappointed. But I am also still working things out. Trying to get all the settings like I had in my 22.
The camera is great, but then that’s why I bought the 22, so I knew what to expect. It performs well and by using Smart Switch I was able to transfer everything from the 22 quite easily.
Shipping was very fast. I also traded in my old backup phone, my Note 9, so received a small discount.
I bought the 1Tb phone because I take a Lot of pictures and don’t always get around to deleting the bad ones. It gives me pleasure to just whip out my phone to capture beauty, and get the satisfaction of having them look professional.
Overall, I am very pleased with my Samsung Galaxy Ultra 25.
The camera is great, but then that’s why I bought the 22, so I knew what to expect. It performs well and by using Smart Switch I was able to transfer everything from the 22 quite easily.
Shipping was very fast. I also traded in my old backup phone, my Note 9, so received a small discount.
I bought the 1Tb phone because I take a Lot of pictures and don’t always get around to deleting the bad ones. It gives me pleasure to just whip out my phone to capture beauty, and get the satisfaction of having them look professional.
Overall, I am very pleased with my Samsung Galaxy Ultra 25.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic phone
on June 28, 2025
Posted by: KaiDotz
[This review was collected as part of a promotion.] I’ve been using my new Samsung phone with Galaxy AI for a few weeks now, and it’s truly fantastic. Galaxy AI makes everything easier, from editing photos with incredible precision to translating conversations instantly when I travel. I use my phone for work, streaming movies, gaming, and staying connected with friends and family, and Galaxy AI helps me multitask effortlessly. The camera is amazing, the display is vibrant, and the battery lasts all day. Overall, this is the best smartphone experience I’ve ever had — smart, fast, and reliable. Highly recommended!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic flagship option with amazing specs and f
on June 28, 2025
Posted by: Lobe2taco
[This review was collected as part of a promotion.] Superb top of the line phone. The galaxy ai has helped me at work countless times with the intepreter feature and for my scanning exams. Saving time and improving my knowledge and skillset
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Lags and freezes
on June 28, 2025
Posted by: Esassy1214
[This review was collected as part of a promotion.] Lags and freezes. Not happy about no external SD card slot at all plus the lag is bad compared to previous models
Value
3
Response from Samsung USBy R&R Team, June 30, 2025
Hi there Esassy1214, thank you for taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We know how frustrating it is when your device is not meeting your expectations in functionality. We have provided links to a few troubleshooting guides below to assist you with the speed and freezing of your device you mention. We have also shared a link to the Samsung Support Team if you are finding the storage capacity of your device insufficient for your needs, and would like to explore expansion options. We appreciate you being a Samsung customer. -Elizabeth
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Features and Display
on June 28, 2025
Posted by: Kreative
[This review was collected as part of a promotion.] I love everything about my S25 Ultra. I always forget there is built in pen. I hardly ever use it but that's okay. Options in a phone is always good in my book. I may not have used it as often as I did, but it's there if you need it. Remembering when they had the Note series the pen was on the bottom right which made it accessible since I am right handed but that's okay, change is good. 'Learn to adapt' I always say. I guess I gotta learn how to be ambidextrous. Makes it more manageable especially if you like to be organized.
Phone Screen:
Everyone has a preference which is okay but I think the flat edge screen is to my liking. I got tired of the curved edge.
Everyone has a preference which is okay but I think the flat edge screen is to my liking. I got tired of the curved edge.
The boxy look of the phone is what I was actually waiting for. Simple. Again... the Note Series. Love it! Love the way the S25 Ultra fits in my hand. Samsung didn't do too much comparing the S24 to the S25. That's okay. People were disappointed that there wasn't much change from the two phones. You can't please everyone so do what you do best. The AI feature is awesome. Yes, it needs work like any other but the way it engages in conversation it's like an actual human interacting with you. I'm thinking about sticking with this phone for many years. I have been with Samsung for many years. They really do take care of you. It is also ahead of it's time compared to the toxic fruit you compete with. Who really wants a fruit that already has been bitten anyway?
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love the new upgrade
on June 28, 2025
Posted by: Nrwpocahntas
[This review was collected as part of a promotion.] I just upgraded to the new Ultra 25S and it is wonderful. I am still learning how to use the GALAXY AI but it is a wonderful experience 😊
Value
5
Written by a customer while visiting Samsung US