Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Silverblue
Average customer rating
4.8
(27,225 Reviews)
Rating breakdown 27,225 reviews
5 Stars
23,340
4 Stars
3,016
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Silverblue
Customer Rating
3
Battery doesn't last. Heats up quickly.
on June 29, 2025
Posted by: notkerrys
[This review was collected as part of a promotion.] So the screen jumps and then kind of looks like it's glitching almost and then it just freezes and you have to close the whole thing. This especially happens with the Amazon app running. It's very inconvenient. It sucks and the s pen flies out if you bump it on something, but it doesn't matter.It doesn't work anyway
Value
3
Response from Samsung USBy R&R Team, June 30, 2025
Hey Notkerrys, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra. We know how valuable your phone is to you every day, and wanting to have the intended experience with your device. We have provided links to resources to help you troubleshoot the temperature, battery life, and freezing you mention experiencing. We have also shared a link to the Samsung Support Team to offer assistance with the S Pen coming loose, and a link to an article to help you integrate the features of the redesigned S Pen in to your usage. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Lexlaine
from Nashville
Expertise:Intermediate
Verified Purchase:Yes
Great phone.Feels better than previous versions. Cameras are awesome.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Best Phone Ever
on June 29, 2025
Posted by: Udishop
[This review was collected as part of a promotion.] Excellent phone with best AI built in for maximum impact and quality and efficiency. Thank you.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Another amazing upgrade from Samsung
on June 29, 2025
Posted by: Adollafo
[This review was collected as part of a promotion.] Joined the Samsung club after using Iphones for many generations. The s25 Ultra has refreshed my perspective of what a great phone should look like.
The titanium has protected me from so much damage, the antireflective coating reduces eye strain and the phones battery lasts all day easily.
Galaxy AI is a game changer especially with how well it can delete objects from an image. Many competitors offer this technology but none compare to how accurate Galaxy AI is.
Overall this is THE perfect phone for me.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I'm so happy
on June 29, 2025
Posted by: Varnell
[This review was collected as part of a promotion.] I'm very comfortable with my Samsung S9 thanks you so much
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing design. Does so much for me.
on June 29, 2025
Posted by: Carajiyo
[This review was collected as part of a promotion.] Is like having my own personal assistant 24/7. Keeps my day and schedules right on time.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great upgrade from the 24 ultra. Its very fast.
on June 28, 2025
Posted by: Getitwhileitsgood
[This review was collected as part of a promotion.] I love the Galaxy 25 ultra. Its fast, sleek, and just feels better in my hand compared to the 24. I was worried about the UI, but it's easy on the eyes and wasn't hard to adjust too during the upgrade. The Galaxy Ai feature is amazing. It may not be perfect but it's impressive for our time.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
New Galaxy 25 Ultra
on June 28, 2025
Posted by: Shae91B25U
[This review was collected as part of a promotion.] I primarily use my Samsung galaxy 25 ultra for work and staying connected with my family.
The new Galaxy AI is absolutely incredible. Ive used it with my photos, google searches and to navigate my phone handsfree while driving. Its very smooth and works beautifully with everything I do. Its incredibly accurate with google searches along with giving the link to where i can find the source of said information. I love the new updates and look forward to seeing and learning more about everything its capable of!
The new Galaxy AI is absolutely incredible. Ive used it with my photos, google searches and to navigate my phone handsfree while driving. Its very smooth and works beautifully with everything I do. Its incredibly accurate with google searches along with giving the link to where i can find the source of said information. I love the new updates and look forward to seeing and learning more about everything its capable of!
Value
5
Written by a customer while visiting Samsung US