Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Silverblue
Average customer rating
4.8
(27,222 Reviews)
Rating breakdown 27,222 reviews
5 Stars
23,336
4 Stars
3,016
3 Stars
530
2 Stars
157
1 Star
183
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Silverblue
Customer Rating
3
Messenger is not working
on July 4, 2025
Posted by: Jellybean
[This review was collected as part of a promotion.] Uploading, receiving photos in messenger is not working!!! It is so frustrating. I want to return this. If you do not fix it.
Value
3
Response from Samsung USBy R&R Team, July 7, 2025
Hi there Jellybean, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We know how valuable your messages are to you, and we would love nothing more than to help you with sending photos and videos with your device. We have provided a link to a troubleshooting guide to help you with this experience at your convenience. We have also shared a link to the Samsung Support Team if this experience continues with your device, or you have questions. We appreciate you being a Samsung customer. -Elizabeth
Messages on Samsung phone are slow, do not send, or cannot be received
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Messages on Samsung phone are slow, do not send, or cannot be received
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Nitzana
from Dallas, GA
Expertise:Intermediate
Verified Purchase:Yes
There are so many awesome features this phone has, such as great photography. I love using some of the AI features (responsibly, of course) such as pictures and text help. When I was trying to decide what lighting fixture to put in my room, I took a picture, erased the current light, and drew what I imagined. AI did the rest and helped me determine what to look for. I like using the stylus for precision work, and the size and weight is appropriate. Love Samsung!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
A new ai power of samasung galaxy s25 ultra
on July 4, 2025
Posted by: Manis20
[This review was collected as part of a promotion.] I’ve been using the Galaxy S25 Ultra for a while now, and I can confidently say it’s one of the best smartphones I’ve ever owned. The performance is incredibly fast and smooth, whether I'm multitasking, gaming, or editing photos and videos. What really makes this phone stand out for me is Galaxy AI — it’s not just a buzzword, it genuinely improves the way I use my phone every day.
Galaxy AI helps me summarize long text messages and emails instantly, and the real-time translation feature during phone calls and texts is amazing. I’ve also found the AI photo editing tools super helpful — I can remove unwanted objects or adjust backgrounds effortlessly. It’s like having a mini design studio in my pocket.
The display is stunning as always, ultra-bright and super sharp, even under sunlight. The battery life easily lasts me a full day, and the camera system continues to impress, especially in low light. The zoom clarity and AI enhancements make every shot look professional.
Overall, the S25 Ultra feels futuristic, powerful, and incredibly useful. Galaxy AI has made my daily tasks faster and more enjoyable. I’d definitely recommend this phone to anyone who wants top-tier performance and smart features.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S25 Ultra Experience
on July 4, 2025
Posted by: mjsamsung24
[This review was collected as part of a promotion.] I pre ordered the S25 Ultra and since the first day I got it back in February it has been the best phone i've ever had. I love how sleek and powerful it is. I use it for everything, from daily web browsing, scrolling through social media, watching tv and light gaming. The battery lasts me all day long and I rarely find myself feeling the need to charge it.
I think my favorite part of this phone is the cameras. I actually made the switch to Samsung because I saw a video of how impressive the cameras were on the S22 Ultra. I love how detailed they are and how far I can zoom. I especially love how Galaxy Ai ties into it. I love how after I take a picture I can use Galaxy Ai to enhance the picture, erase certain objects and overall increase my ability to edit pictures and videos. I also use Galaxy Ai to help me write emails, and organize my notes in Samsung Notes.
This phone is great and I really don't have any complaints. I love the screen size, the battery life, the cameras and even the S pen. I often find myself wanting to do a quick drawing or edit a photo and remember, hey I have a pen for that. I think Samsung has really nailed these flagship phones and i'm excited for their future.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The s25 ultra is awesome
on July 4, 2025
Posted by: Mealtecket8002
[This review was collected as part of a promotion.] This device is everything I need and more from the amazing camera and display to the speed and performance it works perfectly I also love alot of the AI editing in the gallery it is very useful and works great for anyone looking for an amazing phone and great experience I would put this as my top recommendation
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Galaxy S25 Ultra
on July 4, 2025
Posted by: Big2Money
[This review was collected as part of a promotion.] I love the features it comes with. I had upgraded from S22 Ultra to S25 Ultra. I thought the S22 Ultra was perfect. I loved that the s-pen would take pictures with just a click of the button. It's one thing the S25 Ultra doesn't have and it should be brought back. Other than that, I love the slick design of the S25 Ultra. The new features are awesome.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is amazing
on July 4, 2025
Posted by: Nickdog450
[This review was collected as part of a promotion.] This phone is unbelievable especially the Samsung AI ITS LIKE IM TALKING TO A PERSON INSTEAD OF A CELL PHONE
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Photo features
on July 4, 2025
Posted by: Tonyc1
[This review was collected as part of a promotion.] I have purchased Samsung notes since version 3, enjoy having use them, like having a small computer in your pocket, since upgrading to the ultra it's features seem more limited, but could be my understanding of how to use it, but one thing on this one the pictures are not as vibrant, no matter what setting I have it own, my s24 ultra was better, even the microphone does not seem clear to my callers, I did not send it back I guess because im.a samsung supporter
Value
3
Response from Samsung USBy R&R Team, July 7, 2025
Hello Tonyc1, thank you for taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We know that updating to a new device with enhanced and redesigned features can take time to discover, and cause frustration as you begin your discovery. We have provided a link to the full device manual to help you with the different capabilities. We have also provided a link to an article to help you with the camera of your device. We have lastly, provided a link to the Samsung Support Team if you have questions, or believe your camera is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US