Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Silverblue
Average customer rating
4.8
(27,220 Reviews)
Rating breakdown 27,220 reviews
5 Stars
23,335
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
183
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Silverblue
Customer Rating
4
The phone looks luxurious but needs a change
on July 5, 2025
Posted by: GTISBACK
[This review was collected as part of a promotion.] The truth is, I upgraded to this phone just to enjoy the special features of the Galaxy AI . It's truly life-changing. If it helps me with my writing, my photos, my music production, I use the AI features almost every day. The combination of Google's Magini with Samsung's Bixby seems like it's one assistant that has come together from two companies, and they complement each other as far as I'm concerned.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Poor Mobile Data Consistency
on July 5, 2025
Posted by: MJBSamsung
[This review was collected as part of a promotion.] Just received new device a couple of days ago. Transfer over with Samsung Switch missed half the permissions and apps. I still have to use my old Samsung to authorize almost 50% of the things on my new Samsung.
I get online it says I have 4G or 5G but the internet service goes in and out almost constantly. Cannot do anything online without WiFi as mobile data is horribly inconsistent.
I even completed the 5 updates and restarts when I first turned the phone on.
I get online it says I have 4G or 5G but the internet service goes in and out almost constantly. Cannot do anything online without WiFi as mobile data is horribly inconsistent.
I even completed the 5 updates and restarts when I first turned the phone on.
Over all, Samsung is going the wrong way. Note 20 Ultra for 5 years without a single issue beside the weakening battery.
Value
3
Response from Samsung USBy R&R Team, July 8, 2025
Hello MJBSamsung, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We know how important your device is to you for a range of tasks every day, and we would love to assist you in resolving your frustrations for the best possible experience with your device. We have provided links to troubleshooting guides to assist you with the connection to your carrier and Wi-Fi of your device. We have also shared a link to an article to help you with additional apps you use for authorization. We have lastly, shared a link to the Samsung Support Team to offer additional assistance if these experiences continue with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I bought the phone not so long ago and I am in lov
on July 5, 2025
Posted by: S25Ulove
[This review was collected as part of a promotion.] I bought this phone a couple weeks ago, I was hesitant because of the price but it was been the best decision I've taken so far, the camera is awesome, and I've been using it to take a bunch of pictures! Even in the default move I can get stunning rain pictures with a huge quality! I do love the digital zoom and how I can capture the moon!
The Galaxy AI has been well too! I use it when I dont have my hands free or to search stuff up when typing would take to long.
The screen and pixels make everything more vivid and clear compared to other phones, and the anti glare is awesome as i work outdoors a lot, yet even in bright day I can see the screen perfectly.
Totally reccomend the galaxy series!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone but need a little improvement
on July 5, 2025
Posted by: Cliff1994
[This review was collected as part of a promotion.] The phone is a great phone, but there's some minor improvements that can be done, first the battery life is good but it can be better, second the Samsung wallet should be available at checkout on the other app that would make checking out so easy not having to go look for my card, third the visual voicemail should be out in the open not having to go look for it. Over all I like my Samsung.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This product has been great over all best phone i
on July 5, 2025
Posted by: Neto85
[This review was collected as part of a promotion.] AI is great on the s25 ultra I love how easy it is to edit photos and look for anything on line galaxy ai is one of the best on the market right now...
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is the best phone I have ever had
on July 5, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] The camera blows me away
I think all the ai features are amazing
I think all the ai features are amazing
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
SAMSUNG IS AWESOME!!
on July 5, 2025
Posted by: SAMSUNGSGREATESTFAN
[This review was collected as part of a promotion.] I have been with Samsung since the s22 have upgraded. Periodically all the way to my current phone which is the s25 ultra the new Galaxy AI is awesome once again Samsung has outdone themselves! I love you Samsung!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone I've ever owned
on July 5, 2025
Posted by: Glock698
[This review was collected as part of a promotion.] I am a Federal Government agent and I have purchased Samsung Galaxy phones since the first S series came out. The newest, the S25 Ultra is by far the best phone I've ever owned. Not only do I use my phone for personal business, but I use it for work as well. The S25 has the capability to run secure VPN software so that I can log into my government account and conduct business.
The S25 Ultra has so many convenient features that it's my one stop shop for internet, apps, AI, payments, and my favorite feature the amazing camera. I look forward to continued use of the S25 Ultra and will be upgrading the next new version of the Galaxy S series when it's released. Absolutely amazing phone.
Value
5
Written by a customer while visiting Samsung US