Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Silverblue
Average customer rating
4.8
(27,219 Reviews)
Rating breakdown 27,219 reviews
5 Stars
23,335
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Silverblue
Customer Rating
3
Disappointed with the Galaxy S25 Ultra – Camera
on July 8, 2025
Posted by: JS2025
[This review was collected as part of a promotion.] I’m very disappointed with my Galaxy S25 Ultra. I’ve experienced persistent issues with the camera that make me seriously wish I could go back to my previous S24 Ultra, which never had these problems.
The main issue is with the autofocus. When I try to change focus while taking photos or videos, the camera lens starts to "jump" or reset. You can even hear the lens moving back and forth as it struggles to focus—often failing completely. As a result, many of my photos and videos come out blurry, and I end up deleting a lot of them.
I contacted Samsung support shortly after getting the phone. While they were friendly and tried to help, they couldn't find a solution. They told me to wait for a software update, which I eventually received—but unfortunately, it didn’t fix the problem.
At this point, I’ve reluctantly adapted to the issue and do my best to avoid triggering the lens jumping. But this is not what I expect from a flagship phone, especially when the S24 Ultra performed so much better in this area.
Samsung, if there’s any way to resolve this or offer additional support, please help.
Value
3
Response from Samsung USBy R&R Team, July 9, 2025
Hi there JS2025, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We completely understand how frustrating it can be when your device is not operating as intended or expected. We have provided links to a few articles to help you with additional troubleshooting tips for your camera. We have also shared a link to the Samsung Support Team and your warranty information if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is great
on July 8, 2025
Posted by: mmj6971
[This review was collected as part of a promotion.] I use my phone 24 hours a day and for business, and the s pen is great.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great features poor connectivity battery issues
on July 8, 2025
Posted by: Highcotton
[This review was collected as part of a promotion.] Samsung S25 Ultra has a lot of great features. The AI works well the integration is excellent. The phones battery life is okay doesn't last all day but gets past 5pm. The connectivity is poor on several levels. Android Auto, hearing aids, audio streaming. Android Auto disconnects while driving says wireless interference, when it disconnects you have to turn the phone and radio off and then back on. Hearing aids lose connection while streaming. Switches from one ear to the other while using for phone calls and music streaming.
Value
3
Response from Samsung USBy R&R Team, July 9, 2025
Hey Highcotton, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra. We are happy to hear that you are finding features you love on your device, and finding the integration of Galaxy AI to be so valuable. We have provided a link to a troubleshooting guide to assist you with the Bluetooth connection of your device. We have also provided links to the Samsung Support Team and your warranty information if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Pair Bluetooth with your Samsung devices
https://www.samsung.com/us/support/answer/ANS00087102/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Pair Bluetooth with your Samsung devices
https://www.samsung.com/us/support/answer/ANS00087102/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
5
Great and user-friendly features
on July 8, 2025
Posted by: DrDee2024
[This review was collected as part of a promotion.] Love the 'Galaxy AI' advanced features and daily debriefs.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This was the best phone I ever had.
on July 8, 2025
Posted by: Gualsema
[This review was collected as part of a promotion.] Excellent phone I bought it for my wife and now I want one for myself, it seems to me to be the best they have been able to get.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I have a galaxy s25 ultra
on July 8, 2025
Posted by: Nam2025galaxy
[This review was collected as part of a promotion.] I use galaxy s25 ultra around 6 months. The phone is amazing and pretty. Samsung s25 ultra smart phone AI, I use the phone for work every day, the battery 🔋 is good for all day. Basically I really love it. Thank you team Samsung.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Hardware is 75% upgrade 25% downgrade
on July 8, 2025
Posted by: Galaxyusersince2009
[This review was collected as part of a promotion.] As for the hardware, im not very impressed compared to the last 3 models. Slight upgrades, mostly the screen and computing power. Im extremely disappointed the s-pen no longer has Bluetooth connectivity. That in itself is a huge downgrade and one of the key features thay separated it from other devices.
Software seems to be the primary focus of Samsung these days, and in that aspect they didn't disappoint. The new AI features in the latest operating system is very useful. However, i also have an s23 ultra as a backup phone with the exact same OS, and the speed and smoothness is noticeable, but definitely not a giant leap. There really wasn't much benefit in upgrading from my last phone besides a little boost in camera quality.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Very fast
on July 8, 2025
Posted by: rajurajwan
[This review was collected as part of a promotion.] Very good for gaming & video recording. Especially the AI feature is awesome
Value
5
Written by a customer while visiting Samsung US