Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Silverblue
Average customer rating
4.8 out of 5
4.8
(27,201 Reviews)
Open Ratings Snapshot
Rating breakdown 27,201 reviews
5 Stars
23,318
4 Stars
3,014
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product. 
(
1,135 out of 1,323
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Silverblue
Customer Rating
5 out of 5
5
Best phone out there!
on July 15, 2026
Posted by: Peacelovetolerance
[This review was collected as part of a promotion.] Loaded with features and galaxy AI, this phone has been absolutely amazing. Snappy response time, crystal clear screen, and an unrivaled camera setup. I would highly recommend this phone to anybody looking to upgrade their mobile experience!
Value
5 out of 5
5
Response from Samsung USBy R&R Team, July 16, 2026
Hey Peacelovetolerance, we appreciate you sharing your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear how much you are loving the features and capabilities of your device, and that you are finding it a great experience during your usage every day. We have provided a link to the Samsung Support Team to assist you if you have questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
It's super amazing.
on July 15, 2026
Posted by: Sam6866
[This review was collected as part of a promotion.] I was not sure how the new phone would work, it was seemless to do everything from copying data over to the apps setup. The phone works great from the first day. The picture is crisp, videos are smooth, very sleek design and charge seem to last forever.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, July 15, 2026
Hi there Sam6866, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are so pleased to hear that you are happy with the usage of your device, and are finding it so seamless and easy to use. We have provided a link to the Samsung Support Team for your convenience. These experts can assist you if you have questions as you continue using your phone. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love it minus losing the S Pen
on July 14, 2026
Posted by: PhilJAmt
[This review was collected as part of a promotion.] Have always loved Galaxy phones. Came from multiple Galaxy phones. Just wish these phones would come back with old tech. Extra SD card slot, head phone jack, S Pen, and more side buttons. Dont use Galaxy AI so can't say anything about it. Not a fan of AI. But sure it can do some cool things.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, July 16, 2026
Hi there PhilJAmt, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are overall happy with the usage of your device. If you have a favorite pair of wired headphones you would prefer to use, you can use an adapter plugged in to the USB-C charing port for your headphones. We have also provided a link to an article to help you with the redesigned S Pen capabilities of your device. We have lastly, provided a link to the Samsung Support Team to assist you with any questions, or review storage expansion if you are in need. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Power user's delight
on July 14, 2026
Posted by: Techrebel
[This review was collected as part of a promotion.] I’ve been using the Galaxy S25 Ultra for a while now, and it has easily become the most reliable phone I’ve owned. The day-to-day speed is excellent; apps load instantly, and switching between heavy tasks or running apps side-by-side is smooth without any stutter or lag. Even with constant multitasking throughout the day, the battery life consistently gets me from morning to night with plenty of room to spare. What I appreciate most are the Galaxy AI features built into the system. Instead of feeling like a gimmick, they genuinely help me stay organized with daily tasks, from summarizing articles to quickly tidying up notes and messages.
The camera setup is equally impressive, capturing sharp, detailed photos in almost any lighting condition. What sets it apart for me are the software enhancements driven by Galaxy AI that work behind the scenes. It automatically balances tricky lighting and cleans up details, giving me crisp, natural-looking shots without making the photo look over-processed or artificial. It is a fast, reliable phone that balances great hardware with software tools that actually make daily use a bit easier.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, July 15, 2026
Hi Techrebel, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear that you are finding this device so amazing during your usage with all of the enhanced features, and reliable every day to perform in ways you need and enjoy. We have provided a link to the Samsung Support Team to assist you if you have any questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Samsung S25 sucks
on July 14, 2026
Posted by: S25no
I bought this phone for the cameras because they said it was great pictures! Well all I have had is problems with the cameras so since it was under a year old and under warranty if called Samsung they sent me to Batteries plus in kennewick they don't know how to fix phone at all worst place to go , long story short my phone never got fix in 4 months of back and forth I call Samsung explained what had been going on they said they where going to escalate the problem to the high ups because by this time my warranty had expired, so I had a phone with no working camera and Samsung said that there was nothing they could do so I had warranty through my cell phone plan I had to pay 275. To get a working phone . I would cation you to Avoid Samsung products its not worth the headaches I will be getting rid of everything I own thats Samsung! And there Customers Service Center is lacking big time
Response from Samsung USBy R&R Team, July 15, 2026
Hello there, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We understand how frustrating it is when your device is not meeting your expectations or operating as intended. We have provided links to resources to help you with different camera settings and features, troubleshooting blurry photos and videos, and working with the camera app not functioning as intended. We have also provided a link to the Samsung Support Team to assist you further if youw ould like to discuss this matter. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Issues with Camera app on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001329/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I love my samsung galaxy S25 Ultra
on July 13, 2026
Posted by: LovingFather26
[This review was collected as part of a promotion.] I love how i can gane on it thats all I do and the graphics are phenomenal
Value
5 out of 5
5
Response from Samsung USBy R&R Team, July 14, 2026
Hey LovingFather26, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear how happy you are with the usage of your device for your gaming, and that the display is so pleasing to look at during those activities. We have provided a link to the complete manual to help you with the additional capabilities and settings available on your device. We have also shared a link to the Samsung Support Team to assist you further if any questions come up during your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Rock-Solid
on July 13, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] Samsung absolutely killed it with the S25 Ultra. It keeps the incredible camera power and massive screen from before, but the new rounded edges mean it finally feels comfortable in your hand. It’s blazing fast Galaxy AI features, the battery is rock-solid, and the cameras are phenomenal. Easily the best phone on the market right now.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, July 14, 2026
Hi there AnthonyGarcia, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear how much you are loving your device, and that it has such an amazing camera for capturing amazing photos and videos. We have shared a link to the Samsung Support Team for your convenience. These experts can assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Love it so much
on July 13, 2026
Posted by: ArmyLightStick
[This review was collected as part of a promotion.] My parents have this phone and I tend to use it. I used it to take pictures and videos at a BTS' members concert and WOW. It looked like I was right there on stage with them. I'm not a fan of generative ai so I don't have anything to say about Galaxy ai.
Value
4 out of 5
4
Written by a customer while visiting Samsung US
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