Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Silverblue
Average customer rating
4.8
(27,201 Reviews)
Rating breakdown 27,201 reviews
5 Stars
23,318
4 Stars
3,014
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Silverblue
Customer Rating
5
Great picture
on August 1, 2025
Posted by: Jim1987
[This review was collected as part of a promotion.] It works great for my daily work and bills I pay I love the navigation and the speed it has
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Solid performance
on August 1, 2025
Posted by: FavoriteTreasures
[This review was collected as part of a promotion.] As with any new phone the battery life is excellent I use my phone all day everyday for communication maintaining the household such as recipe, IOT, news weather reports, looking up information and entertainment. The Galaxy AI features help with quick overviews of information so you can easily decide what you want to dive into further or quickly obtaining the information you need.
I came from a note 9 so there was a big jump in technology but I have to say the fingerprint reader that was built into where the camera was much better on the note 9 than the front fingerprint reader on the s25. Seems like I'm always struggling with the fingerprint reader to get into certain applications. That being said the camera on the s25 is much improved and the clarity of the screen when viewing videos or other information is also much improved. The smart switch feature worked very well and copied over all of my data so I don't feel like I missed a beat on changing phones.
I came from a note 9 so there was a big jump in technology but I have to say the fingerprint reader that was built into where the camera was much better on the note 9 than the front fingerprint reader on the s25. Seems like I'm always struggling with the fingerprint reader to get into certain applications. That being said the camera on the s25 is much improved and the clarity of the screen when viewing videos or other information is also much improved. The smart switch feature worked very well and copied over all of my data so I don't feel like I missed a beat on changing phones.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung S25 Ultra
on August 1, 2025
Posted by: Jpax216
[This review was collected as part of a promotion.] Great phone. Quick and snappy. Awesome features. Nice screen.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome phone
on August 1, 2025
Posted by: Harley1
[This review was collected as part of a promotion.] In my book samsung makes the best phone. The s25 ultra battery life is great. Still work on using Ai that is installed on the phone. Just recently got it. Highly recommended
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Reliable and powerful and awsome festures.
on August 1, 2025
Posted by: Hamster78
[This review was collected as part of a promotion.] When it comes to samsung pass it's a game changer. Easy log in and saved cards for easy payments when you don't have your wallet on hand. The camera has increasing zoom and amazing focus system for far pictures and videos. And the Google quick menu helps with translation and a music features to scan in video songs to know on the spot. Also with a voice mode to help use speech to text.
In the keyboard hot bar is also an AI tool to help you type and check your work when you text and use grammer.
All in all this phone is reliable in all fronts from texting to taking videos and pictures as well as assistance from AI.
In the keyboard hot bar is also an AI tool to help you type and check your work when you text and use grammer.
All in all this phone is reliable in all fronts from texting to taking videos and pictures as well as assistance from AI.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Super fast and intuitive
on August 1, 2025
Posted by: Rcallen
[This review was collected as part of a promotion.] Haven't really used the galaxy Ai just yet but I'm learning the phone still
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
This product isn't working great
on August 1, 2025
Posted by: SexyStudMuffin
[This review was collected as part of a promotion.] I use it for everything and it's slow bringing up anything
Value
1
Response from Samsung USBy R&R Team, August 1, 2025
Hello there, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how frustrating it is when your device is not meeting your expectations and operating slowly for your usage. We have provided links to a few troubleshooting guides to assist you with the speed, and to the full device manual to assist you adjusting the refresh rate of your device, if you have not done so already. We have lastly, shared a link to the Samsung Support Team to offer additional assistance if this experience continues with your phone. We appreciate you being a Samsung customer. -Elizabeth
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Good morning g in bb
on August 1, 2025
Posted by: Love69
[This review was collected as part of a promotion.] Urn u ugh luv in m I hutch gn n cv. Urn tv tv because because v unbuttoned ch giving him u in Un bub b b n gn. Ugh I b TV b. N g hiccups GL. IC m gn. N
Value
5
Written by a customer while visiting Samsung US