Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Silverblue
Average customer rating
4.8
(27,216 Reviews)
Rating breakdown 27,216 reviews
5 Stars
23,332
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Silverblue
Customer Rating
3
Bought this phone used from a friend....
on June 11, 2026
Posted by: Girlmom41978
[This review was collected as part of a promotion.] MUCH better phone then I had! Good features and camera! I need to replace the S pen because its not working, but other than that. I LOVE THIS PHONE!
Value
3
Response from Samsung USBy R&R Team, June 11, 2026
Hi Girlmom41978, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are pleased to hear how happy you are with your new device. We know how frustrating it can be when your accessory is not operating as intended. The features of the S Pen have been redesigned and we have provided a link to an article to help you with these features. We have also provided a link to the Samsung Support Team to assist you further if you continue to experience this frustration. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
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Samsung Community
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Facebook
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Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
The Best Keeps Getting Better!
on June 11, 2026
Posted by: SinjinnRen25
[This review was collected as part of a promotion.] This is my 3rd Ultra "S" series phone I have owned from Samsung. In the past, my phones either suffered severe major malfunctions (broken charging ports, cracked screens, swollen batteries) or software would become incompatible, and required replacement every two years on average. Since switching to Samsung Ultra I have had longer ownership. The phones are more durable with longer battery life, and more features. My S25 Ultra is the best so far and I only purchased it because the trade-in offer was too good to passed up.
The screen is clearer and graphics are smoother (I watch videos) and now I have AI to play with! The battery life is phenomenal and recharges quickly. I also finally got AI! The Gemini AI has great voice recognition and when tested against other AI apps, has way fewer errors in data retrieval and compilation. My last phone was an S22 Ultra which was well over three and half years old, and was still working great at time of trade-in.
Samsung makes phones people want with features people need.
The screen is clearer and graphics are smoother (I watch videos) and now I have AI to play with! The battery life is phenomenal and recharges quickly. I also finally got AI! The Gemini AI has great voice recognition and when tested against other AI apps, has way fewer errors in data retrieval and compilation. My last phone was an S22 Ultra which was well over three and half years old, and was still working great at time of trade-in.
Samsung makes phones people want with features people need.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It has great features like capturing nice pics
on June 11, 2026
Posted by: Charan
[This review was collected as part of a promotion.] Galaxy ai has amazing features while compare with other brand mobile ai's, we already seen many examples in reels and in social media,
This s25ultra is something special with camera, battery, processors functions
This s25ultra is something special with camera, battery, processors functions
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect device
on June 11, 2026
Posted by: Texan87
[This review was collected as part of a promotion.] The Galaxy S5 Ultra is a perfect device. The size and weight make ot comfortable to hold and carry. Features like Galaxy AI make it hard to put it down!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone! Samsung is my go-to and AI is a plus!
on June 11, 2026
Posted by: CCUNURSE
[This review was collected as part of a promotion.] Samsung is my go-to for electronics overall! AI is an added plus to make life easier because I'm not tech-savvy for sure. I mainly use my phone for communication with family, friends and work. I do use it for social media aspects as well. Overall I'll always give Samsung a 10-star rating. You've got one faithful, hooked customer here!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Battery life
on June 11, 2026
Posted by: Steve8441
[This review was collected as part of a promotion.] The battery life is great. year two.It's starting to decline, but overall good.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
WOW....LOVE, LOVE THIS PHONE!
on June 11, 2026
Posted by: S25UltraLover
[This review was collected as part of a promotion.] Upgrading from a Note 9 to the S25 Ultra (1 TB) was the best thing I could have ever done.
The screen size / shape are perfect for my eyesight & the phone fits easily in my hand.
The number one feature I require is the stylus, due to the precision necessary for my job.
The camera takes amazing photos & with Galaxy AI enhancement it pushes them over the top.
In my opinion, the S25 Ultra is the best cell phone on the market!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Unsatisfied
on June 11, 2026
Posted by: Lex1xx
[This review was collected as part of a promotion.] Going from a S22 ultra to the 25 ultra ultimately left me feeling very unpleased.
I can say that as far as the "AI" goes with the s25 ultra has been very helpful in plenty of areas, but in all honesty; ive been thinking about "downgrading" back to the s22 ultra when my contract is up..
I can say that as far as the "AI" goes with the s25 ultra has been very helpful in plenty of areas, but in all honesty; ive been thinking about "downgrading" back to the s22 ultra when my contract is up..
Value
3
Response from Samsung USBy R&R Team, June 11, 2026
Hi there Lex1xx, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We know our customers have a range of different needs and wants from their chosen device, and we are pleased to hear that you have found the features of Galaxy AI helpful. Without knowing what features may not be aligning to your preferences, we have provided links to the complete manual and the Samsung Support Team to help you have the best possible experience with your device, and answer any questions you may have along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US