Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Silverblue
Average customer rating
4.8
(20,125 Reviews)
Rating breakdown 20,125 reviews
5 Stars
17,270
4 Stars
2,182
3 Stars
388
2 Stars
126
1 Star
159
86%of customers recommend this product.
(
1,097 out of
1,272)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Silverblue
Customer Rating
5
Fantastic phone
on November 14, 2025
Posted by: Hadoosh98
[This review was collected as part of a promotion.] Ai in this phone is the best in market specially when it comes to edit photos and videos , camera is perfect i loved everything about my phone
Value
5
Response from Samsung USBy R&R Team, November 14, 2025
Hey Hadoosh98, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are loving the usage of your device for such a range of daily tasks, and that Galaxy AI is only enhancing your experience with your phone further. Please, reach out to us again in the future any time you have questions, or additional feedback you would like to share about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Posted by: Amber
from Washington state
Expertise:Expert
Verified Purchase:Yes
Samsung aways will have mt direct business. Just love how easy and worry free on a new phone
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Yass
from Chicago il
Expertise:Intermediate
Verified Purchase:Yes
All features in one. Was not happy with s24 ultra but s25 ultra is super nice, quick, fast comfy phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Seems like a s24
on February 17, 2025
Posted by: Edgar1
[This review was collected as part of a promotion.] It feels like a s24 with an update nothing really special or outgoing.
Value
1
Response from Samsung USBy R&R Team, February 18, 2025
Hi there Edgar1, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how important it is to feel that you have made a good investment in your new device, and can see the value in your usage every day. We have provided a link to the full device manual to help you discover the full capabilities and integrate them in to your usage. We have also shared a link to the Samsung Support Team if you ever have questions about this or any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
2
Minor Improvements but downgrades on s-pen
on April 25, 2025
Posted by: midnight
Expertise:Expert
I have been a long time samsung user and have used these devices since 2012. I upgraded to this device after I had a crack on my s22 ultra (which has been a great phone). This device is a minor improvement from my s22 ultra but the biggest concern I have is that if you are paying a premium price for a premium phone, it should have all the bells and whistles. The downgrade on the s-pen has been a huge disappointment. Core features shouldn't be removed. This may be my last samsung device with the way this company is 'innovating'. Even if they give a bluetooth s-pen option for this device, I bet they would charge customers for it for something that was stock and standard before.
Features
1
Performance
4
Design
1
Value
2
Response from Samsung USBy R&R Team, April 28, 2025
Hello Midnight, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We know how frustrating it can be when your device has changed the usage of the features you love. We have provided a link to an article to help you integrate the redesigned features of the S Pen in to your usage. We have also provided a link to the full device manual to help you explore the hand gestures and voice commands you can use with your device. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5
The device is faster, camera is excellent
on July 7, 2025
Posted by: Phunxzero
[This review was collected as part of a promotion.] So I used the galaxy Ai for photos and shopping and it didnt disappoint, I was looking for a specialty clock from when I was younger and galaxy Ai help me find it
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
NO AIR COMMANDS!
on July 10, 2025
Posted by: Elvys
from Chicago IL
Expertise:Intermediate
No air commands!!! Ugh!! Everything was perfect until I found out the pen no longer has air commands. No more selfie stick!! I use to brag about that to all my friends. Everything else is AMAZING! BRING BACK AIR COMMANDS!!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on September 17, 2025
Posted by: VAY 1
Expertise:Intermediate
I have no complaints on/or about the phone as of yet
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US