Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Silverblue
Average customer rating
4.8
(22,259 Reviews)
Rating breakdown 22,259 reviews
5 Stars
19,093
4 Stars
2,433
3 Stars
433
2 Stars
135
1 Star
165
86%of customers recommend this product.
(
1,126 out of
1,308)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Silverblue
Customer Rating
4
A Refined S24 Ultra
on March 11, 2025
Posted by: TheChad
[This review was collected as part of a promotion.] Leaving aside my gripes about the lack of innovation on the hardware side with this generation, my overall experience has been positive. One UI is certainly the biggest software improvement Samsung has made in generations. From the fluidity to the animations, to even the icon designs, it all looks and feels great. On the camera side, despite minor hardware improvements, the overall camera quality is superior to the previous generation. Both photos and videos turn out better in all lighting conditions. The battery life is excellent. The Gen 2 version of the anti-reflective coating is better in both its performance and quality. By that, I mean, no more weird, streaky-looking residue marks on my screen that were noticeable when the screen is off. Across the board, in every category, it feels refined. That said, if you are comparing it to the last generation, "refined" would be the apt word, not "upgrade." As the title alludes, this generation doesn't take any real leaps in any category. It's what the S24 Ultra should have been, and that's why I keep using the word "refined." I would recommend this product to any Samsung user who has the S23 Ultra or older. One thing that isn't getting enough advertising, is the fact the emergency texting via satellite is available on this phone. I don't use all the AI features, but the ones I do work well. All in all I do like this phone and would recommend it. However I hope for larger differences in next year's models.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Great features
on March 11, 2025
Posted by: 2honest
[This review was collected as part of a promotion.] Overall decent phone. Does overheat a lot and drain battery fast. The camera is of a lower quality seems like than my s23 ultra
Value
4
Response from Samsung USBy R&R Team, March 13, 2025
Hi there 2honest, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear you are pleased with the features of your new device, and we would love to help you have the best possible experience and troubleshoot the frustrations you mention. We have provided links to articles to help you with the temperature of your device, and battery life. We have also shared a link to an article to help you with the camera features and settings. Lastly, we have provided a link to the Samsung Support Team to help answer any questions you may have about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Not what is expected
on March 11, 2025
Posted by: Ajb123
[This review was collected as part of a promotion.] How is it seamless actions when i ask it to open my maps app and tell me my location on such and such day it responds it cant do that it cant do anything as advertised
Value
3
Response from Samsung USBy R&R Team, March 12, 2025
Hi there Ajb123, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how frustrating it must be when a feature you expected to be so great, is not operating as expected or intended. We have provided a link below to the Samsung Support Team. These experts can work with you one on one to resolve this matter and help you have the best possible experience with your new phone. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Amazing phone
on March 11, 2025
Posted by: Jayman
[This review was collected as part of a promotion.] I live every feature about this phone. Although I was disappointed that the s pen no longer supports the ability to take pictures from a distance. But other than that it is a great phone.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome device
on March 11, 2025
Posted by: PROLKR
[This review was collected as part of a promotion.] This phone is what I expected. The chip is amazing keeps my phone running smoothly while battery is preserve well and the quality and feel of the phone is quite nice!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I am in love with my new Samsung S25 Ultra,
on March 11, 2025
Posted by: Julianpo90
[This review was collected as part of a promotion.] I love the pen, I never tried it before, and it is definitely the best of the best.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
New and improved.
on March 11, 2025
Posted by: TDStriker
[This review was collected as part of a promotion.] I previously had the S24 Ultra, and it was a 10/10 phone. I never had an issue with it and loved the battery life, camera quality, and performance.
I upgraded to the 25 ultra because, as always, Samsung has an excellent trade-in value.
When I finally got my hands on the device, I was stunned. The in-hand feel was so much better than I expected. The rounded corners and the almost feather-like weight make for such a QOL upgrade. This phone has been my every day since its release, and it is incredible. The now brief feature is also excellent; it compiles all my daily tasks and information I need to start the day. I wouldn't go back to a phone without it.
I upgraded to the 25 ultra because, as always, Samsung has an excellent trade-in value.
When I finally got my hands on the device, I was stunned. The in-hand feel was so much better than I expected. The rounded corners and the almost feather-like weight make for such a QOL upgrade. This phone has been my every day since its release, and it is incredible. The now brief feature is also excellent; it compiles all my daily tasks and information I need to start the day. I wouldn't go back to a phone without it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
An amazing upgrade to the Galaxy S25 Ultra
on March 11, 2025
Posted by: Beachgirl
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra is the pinnacle of smartphone innovation, seamlessly combining cutting-edge technology with premium design. Featuring a massive 6.9-inch Dynamic AMOLED 2X display, the phone delivers vibrant colors and sharp details, making it perfect for media consumption. With an adaptive refresh rate ranging from 1Hz to 120Hz, users experience smooth scrolling while optimizing battery life. Powered by the Qualcomm Snapdragon 8 Elite processor, the S25 Ultra provides blazing-fast speeds and remarkable power efficiency, ensuring top-tier performance across any task.
The camera system is one of the device's most impressive features, equipped with a 200MP wide sensor, a 10MP telephoto lens with 3x optical zoom, and a 50MP periscope telephoto lens offering up to 100x digital zoom. This setup guarantees exceptional detail and clarity, whether you're capturing breathtaking landscapes or snapping close-ups. The 12MP front camera supports 4K video recording, ideal for selfies and video calls.
The S25 Ultra supports 45W wired charging and 15W wireless charging, ensuring quick power-ups. Running on Android 15 with One UI 7, the device offers an intuitive interface, and Samsung promises seven years of software updates. Enhanced with AI capabilities, such as recipe suggestions and intelligent camera features, the Galaxy S25 Ultra is a versatile and future-proof smartphone designed for users who demand the best in performance, design, and longterm value.
The camera system is one of the device's most impressive features, equipped with a 200MP wide sensor, a 10MP telephoto lens with 3x optical zoom, and a 50MP periscope telephoto lens offering up to 100x digital zoom. This setup guarantees exceptional detail and clarity, whether you're capturing breathtaking landscapes or snapping close-ups. The 12MP front camera supports 4K video recording, ideal for selfies and video calls.
The S25 Ultra supports 45W wired charging and 15W wireless charging, ensuring quick power-ups. Running on Android 15 with One UI 7, the device offers an intuitive interface, and Samsung promises seven years of software updates. Enhanced with AI capabilities, such as recipe suggestions and intelligent camera features, the Galaxy S25 Ultra is a versatile and future-proof smartphone designed for users who demand the best in performance, design, and longterm value.
Value
5
Written by a customer while visiting Samsung US