Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8 out of 5
4.8
(21,213 Reviews)
Open Ratings Snapshot
Rating breakdown 21,213 reviews
5 Stars
18,201
4 Stars
2,312
3 Stars
411
2 Stars
129
1 Star
160
86%of customers recommend this product. 
(
1,123 out of 1,302
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Customer Rating
5 out of 5
5
Love love all the new features!
on March 10, 2025
Posted by: Lovemy12th
[This review was collected as part of a promotion.] Love all the new features! The AI tools are great. Super fast and easy to use. Love the size and screen. Love love the new samsung!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Nice phone
on March 10, 2025
Posted by: ThisWroxz
[This review was collected as part of a promotion.] So far I've enjoyed this phone. It runs smoothly and quickly. My last phone was a S20 Ultra. I like the photo eraser option. It takes away what you have and uses what's in the photo to replace it.
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great size and great upgrade!
on March 10, 2025
Posted by: Peterco770
[This review was collected as part of a promotion.] It was great to upgrade from an S21+ 5G to an Ultra and the process was effortless! Will certainly upgrade again when newer phones come out!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great phone. Missing features to make it better
on March 10, 2025
Posted by: JulianT
[This review was collected as part of a promotion.] To start, this phone is a real nice improvement from my previous phone, the s21. The battery life is a nice improvement, having samsungs ai features is very helpful. I use it to add things to my calendar, or search for events happening in the near future around my area. Being able to remove things I dont want in pictures is such a nice feature to have.
Some features I wish it had include expandable storage.
I know expandable storage is a thing of the past for Samsung flagships, but I still miss it. A microSD slot would have been a dream for media-heavy users.
I also wish they kept the bluetooth s-pen. My brother has an s23 ultra and the fact that he was able to take pictures by clicking the pen was such a useful feature. It often allowed for easy group photos with everyone being in it.
Overall a great phone!
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best choice of my life
on March 10, 2025
Posted by: Charles
[This review was collected as part of a promotion.] Fairly easy to use and got use to it quickly its seamless action across app is so smooth and the phone never overheats.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
speed is top notch
on March 10, 2025
Posted by: SkylarGirl55
[This review was collected as part of a promotion.] I had the 23 ultra before this upgrade and this phone feels noticeably faster. The camera seems about the same. The battery doesn't last any longer. The screen is supposedly 6.9 vs the previous 6.8 but it's the same as far as I can tell. I'm not into the Now Brief feature so I turned it off. Overall I'm happy with the upgrade given the speed.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Better than expected
on March 10, 2025
Posted by: Veneo726
[This review was collected as part of a promotion.] The phone runs great and the battery life is amazing. I switched from the fold 5 and don't regret it.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The ultimate smartphone experience
on March 10, 2025
Posted by: Jahidhasan
[This review was collected as part of a promotion.] Alright, let's talk about the Galaxy S25 Ultra. I've been playing with this thing for a while now, and honestly? I'm genuinely impressed. Like, really impressed. Forget the spec sheets for a minute, let's just chat about how it feels to use it.
First off, the screen. Man, oh man, the screen. You know how sometimes you pick up a phone and you're like, "Yeah, it's a good screen"? This isn't that. It's like they've taken the best screen tech they could find and cranked it up to eleven. Everything pops. Colors are vibrant, blacks are deep, and it's just ridiculously smooth. Scrolling feels like gliding on butter. Watching videos? Forget about it. You're basically getting a mini-cinema in your hand. Even in bright sunlight, it's perfectly visible. No squinting, no awkward angles, just pure, unadulterated visual goodness.
And then there's the camera. Look, I'm not a professional photographer, but I do like to snap pictures of, well, everything. My dog, my food, random cool things I see. The S25 Ultra's camera makes it ridiculously easy to take great shots. The zoom is insane. You can go from wide-angle to practically spying on the moon with crystal clarity. The detail in the photos is just mind-blowing. Even in low light, the images come out sharp and clear. I've been taking some seriously impressive night shots, and I'm not even trying that hard. It's like the phone does all the work for you. And the video? Super stable, great audio, and the quality is top-notch.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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